ISP's Won't Let Techs Help On Public Support Boards
from the silly-management dept
Art writes “Broadband Reports has an interesting story on how some ISP’s are threatening, even firing, their techs for lending a hand in BBR’s forums in their free time. Seems stupid to me. Instead of taking time to make a PR policy, their leash jerking the techs out of fear. BellSouth is the latest ISP to make it forbidden to lend a hand as a tech support rep in public forums starting December 31st.” The actual article says it all. I agree with the feeling that this sort of support gives those companies a human face, which they’re now losing. Seems painfully short-sighted.