Yahoo! Charging For Support
from the give-us-money,-give-us-money dept
As Yahoo gets greedier and greedier, it appears they’ll look in just about every hidden corner for a way to make some extra money. Now, I understand that telephone support (especially for free services) is an expensive proposition. However, I always worry about any company that offers costly phone support to their customers. To me, it suggests they have extra incentive to not provide good service – as they’ll make more money from phone calls. So, I’m not a big fan of Yahoo’s decision to test $2/minute phone support for users of their email system. I would rather they offered no phone support than charging for it.