Is Technology From Star Trek Or Gilligan's Island?
from the just-make-it-work dept
An amusing article from MIT’s Tech Review pointing out that people who used to expect technology to work well out of the box (the Star Trek model) are realizing quickly that technology usually doesn’t work very well – more like the Gilligan’s Island model. So, while people don’t fear technology as much as they used to, they’re becoming a lot more skeptical about believing if a piece of technology will really do what it’s supposed to do. And, when it doesn’t work right, they expect hellish customer service experiences.