People Love Cell Phones – Hate Their Service
from the damn-mobile-phones dept
In the US it’s pretty common for people to own a cell phone, which they use all the time, but absolutely hate their service provider. There are a ton of reasons why, but no cell service carrier in the US offers particularly good service – and it’s not likely to improve much. The country (and its cities) are too spread out, and the service providers are already signing up plenty of customers despite the poor quality. Even though they all say their number 1 goal is to improve service – there’s a quote from an unnamed CEO of a “major wireless company” saying that no company will compete on the basis of quality since they’re all “optimizing revenue”.