Customer Service On The Web Sucks
from the pay-people-more dept
Here’s a column by a guy who had plenty of trouble dealing with Webvan customer service (they kept calling to reschedule the delivery and eventually just didn’t show up at all). His thoughts on the matter are that e-commerce companies simply aren’t paying much attention (or money) to customer service. The theory is that if companies thought customer service was more important, they’d pay their customer service reps more and hold them to a higher standard.