Talk To The Computer

from the i-predict-frustration dept

In what sounds like a horrible plan to me, Ask Jeeves and Nuance have teamed up to allow natural language questions to be asked over the phone. Now, I’ve played with both company’s technologies, and found that both seem not to work more often than they actually work. Putting the two together certainly isn’t going to make the technology work any better. Then, once you think of how this is going to be used, there’s almost no way that this won’t be a disaster. Can you imagine calling up a customer service phone number when you’re pissed off that some product doesn’t work? Then, the voice recognition misunderstands your question and Ask Jeeves answers a completely different question. If anything this is a tool that is being designed to increase rage in angry consumers.

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