Verizon Wireless Also Pretends Customers Don't Know What Unlimited Means
from the not-this-again dept
I've been testing out Verizon Wireless' EVDO service the last few weeks while traveling to a variety of places around the country. I'll write up a more thorough review later, but overall it's been very good. However, I'm disappointed to find out that it appears Verizon Wireless is taking after its parent Verizon by pretending people don't know what the word "unlimited" means. The service, which is very clearly marketed as being "unlimited" turns out to be extremely limited, with one user getting kicked off after Verizon Wireless decided that he used his "unlimited" connection too much. It's back to the days of fuzzy caps. Now, obviously, there is limited bandwidth on the network, and bandwidth hogs can be a problem. However, if that's the case then the company shouldn't promise an unlimited service it can't deliver. That's false advertising, plain and simple. Of course, this shouldn't come as a huge surprise to those who have read the fairly draconian terms of service Verizon Wireless offers with its EVDO card where the definition of "unlimited" appears to be very, very limited. Still, it seems that if you're advertising unlimited service in huge fonts on the front page of your service, you really shouldn't be able to get away with redefining a very common term in the fine print, and then arbitrarily cutting people off.
Reader Comments (rss)
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No Subject Given by Anonymous Coward on Oct 18th, 2005 @ 2:36am
I think we need to put up (aka Class Action) or shut up. These guys do this all the time, and we just lie down and take it.
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No Subject Given by Tom on Oct 18th, 2005 @ 5:56am
Unlimited NationalAccess/BroadbandAccess:
NationalAccess and BroadbandAccess data sessions may be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email and individual productivity applications such as customer relationship management, sales force and field service automation). Unlimited NationalAccess/BroadbandAccess is for individual use only and not for resale. Unlimited NationalAccess/BroadbandAccess cannot be used: (1) for uploading, downloading or streaming of movies, music or games; (2) with server devices or with host computer applications, including, without limitation, Web camera posts or broadcasts, automatic data feeds, telemetry applications, automated functions or any other machine-to-machine application; or (3) as a substitute or backup for private lines or dedicated data connections. NationalAccess and BroadbandAccess data sessions automatically terminate after two hours of inactivity unless used with a Mobile IP-capable device. We reserve the right to limit throughput or amount of data transferred, deny or terminate service, without notice, to anyone who uses Nationalor amount of data transferred, deny or terminate service, without notice, to anyone who uses NationalAccess or Broadband Access in any manner prohibited above or whose usage adversely impacts our network or service levels. We also reserve the right to terminate service upon expiration of Customer Agreement term. BroadbandAccess kilobyte usage may not appear on your bill.
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No Subject Given by Darryl Ring on Oct 18th, 2005 @ 6:15am
Yeah, how is this different from any other marketing? They're allowed to say whatever the fuck they want in advertisments, so long as they tell the truth "clearly" in the fine print.
Look at rebates and whatnot. This computer is $200! Oh, psst, that's after a mail-in rebate for $4800.
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Rebates by Saboteur on Oct 18th, 2005 @ 6:34am
When you wait 4 months and then get a letter you did not send the proper material. When you did but now it's been so long you dont know where your copies are. I don't make decisions by rebaes anymore
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Happy w/ Verizon Broadband Wireless by Gabe on Oct 18th, 2005 @ 10:47am
So far it's been pretty good and I use it all the time. My only complaint is a big service hole right over my town of Playa del Rey. What can you expect when you live in the boonies, though, honestly? ;-)
I have _not_ got my first bill yet, so I hope that won't sway my opinion.
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Class Action by Paul Whalen on Apr 13th, 2006 @ 9:15am
You can't sue them because you signed a contract with an arbitration clause and one that said you can't arbitrate as a class. That makes it unlikely that you would arbitrate for $100.00 wen an arbitration costs $3000.00 up front.
BTW, I am a lawyer.
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Re: Class Action by Anonymous Coward on Apr 15th, 2006 @ 4:38pm
Isn't it possible to show that such and arbitration clause is unenforceable. I believe that courts have ruled that the 3,000 must be paid by the company if it wants to enforce the arbotration clause because the the filing fees in federal courts or state courts are substantially lower than the arbitration fees
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Verizon is making good on threats to terminate by Trystero Montevideo on May 22nd, 2006 @ 12:40pm
My account was unceremoniously terminated this morning after my usage exceeded 10 gigabytes during a 30 day period. Verizon determined that this bandwidth "could only have been attained by activities such as streaming or downloading movies and/or video", which is a violation of the usage agreement. Actually, I explained that I generated this traffic by using Timbuktu, a remote desktop application which lets me virtually sit at my office computer. They refused to acknowledge this as being legitimate usage. Verizon doesn't seem to care how you use the bandwidth - they just don't want you using it!
final words:
>unlimited does not mean unlimited.
>Verizon has a nasty, preemptive way of getting rid of customers who they deem are using too much bandwidth by blindly accusing them of violating their agreements.
You also don't get a whole lot of warning. I received my letter indicating termination on the 22 on the 19th!
Caveat Emptor!
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Re: Verizon is making good on threats to terminate by nick on May 25th, 2006 @ 5:54pm
I got cancelled on the same day with the same letter. It sounds like your usage was legitimate. I was blatantly downloading videos all night. I chatted with spint and they literally said I could use their card however I want. I'm still looking for the terms of service so I can make sure. I don't want to have to sell two cards on ebay.
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unlimited ya right by steve on May 27th, 2006 @ 8:05pm
ya im having kinda that problme 2 only not with a cell nothing like AT&T AND THERE UNLIMITED CALLING PLANS
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verizon toc by e lee on Jun 1st, 2006 @ 10:11pm
um, more than a few of us have been kicked off. Me, most recently, for listening to too much streaming audio.
Its a world gone mad -- we should be angrier!
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Re: Verizon is making good on threats to terminate by e lee on Jun 1st, 2006 @ 10:17pm
The same thing happened to me!
No warning, no investigation -- just crazy backwards-day kafka-land
- letter of termination sent 1 day prior to termination of service.
- talked to customer service to purchase new service, they claimed I could watch vids and listen to streaming audio, as well as keep my computer connected 24/7 - as we all know, violations of BS-TOC.
This must stop!
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by Me on Jun 17th, 2006 @ 7:17am
Agh, scary. I just switched to Verizon from Cingular for better coverage. I had the unlimited with Cingular and downloaded a great deal just checking work emails. I never looked at streaming video or those downloads, but if my usage holds correct the Verizon folks shall be unhappy. Since I have a business account this could get interesting...
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by Anonymous Coward on Jun 20th, 2006 @ 9:27am
I say FUCK Verizon - I have always hated them!
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At least I'm glad I'm not alone by Mike on Jun 20th, 2006 @ 12:26pm
I have had the EXACT same problem with my supposedly-unlimited Verizon wireless broadband. I was using it for working remotely, and used a remote PC administration tool to access my machine at work.
Has anyone tried returning the card and cancelling their contract? The rep on the phone was completely useless, basically told me that all I could do was go to store where I bought it. This should be interesting....
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Verizon wireless by Stanford Frazer on Jul 5th, 2006 @ 5:47am
I have just receive my letter of termination from Verizon wireless for over usage on there unlimited broadband access. The thing about it is verizon will make money by selling the card and then terminate the service in six mounth for over usage .This company is full of SHIT. Will never use them again. Receive letter on the 3 July 2006 . Terminated on 7 July11 2006
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verizon unlim by ron on Jul 12th, 2006 @ 7:24pm
i got fuked!
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Boycott Verizon / Dishonest business by Jerry Hansley on Aug 27th, 2006 @ 11:12pm
All the above mentioned actions are true. It is also my experience. This company is a disgrace and should be "Black-Listed " SHAME ON THEM"
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dont trust em by x employee on Aug 30th, 2006 @ 11:09am
i know for a fact csr's,sales and techs add data to accounts w/o customer approval. they hope the bill payer doesnt notice the extra charges, and they have qouta's to meet, so they are under alot of pressure from mngmnt. CHECK YOUR STATEMENTS CAREFULLY!!!!
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Verizon sucks BIG TIME! by Tom on Sep 19th, 2006 @ 8:20am
I could not believe my eyes when I saw the letter today. When I called them and asked "where is the warning?", the rep says to me "Do you ever get a warning from a police officer when you run a red light?". I replied, "Yes, I have!". She says, "Well, not here in Georgia you don't!"
Anyway, it was stated to me that there was NOTHING that could stop the termination. I was transferred to a manager's voicemail and left a message there. I do not expect a return call anytime soon, because Verizon SUCKS!
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Verizon hits again by Me Too on Sep 28th, 2006 @ 8:18am
I'm yet another terminated verizon customer. Does anyone know if other companies are doing the same thing? I was also using their NationalAccess/BroadbandAccess for work and was thinking of trying Cingular. I really don't want to deal with verizon again.
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just bought the service by George Bush on Oct 7th, 2006 @ 12:18am
i just bought my card and got online and read this and now im afriad to play my online games. i bought this card strictly for playing my online games on the go and now they are going to limit it. i can use up to 10 gig in a matter of 5-6 days playing my games. i kno itll be coming soon. but if i terminate my service now ill still have to pay the 175$ so might as well wait for them to terminate me.
when they do tho ill go to the place i bought this and tell them off becuase i told them what i was going to use this card for and they said i would be fine and that the speed would be good enough.
the speed isnt really that bad im happy with the service but shit ide like to be told b4 i buy this that its "limited" and that i have a certian ammount of space b4 they boot me off the plan.
+ i didnt see ne where in the store where it said "limited". so they want u to buy it. than read the licence. but when u buy it ur in the hole ne way. because ur not going to buy a card w/o the service.
this si really alot of shit. why would they terminate someones acct when they pay 70-80 bux a month. why do they want to make the quick $. ide think they would value my service and my money over time. ide pay more for the service than i would to be terminated.
god i wish i could be face to face with the CEO of the company so i can strangle the living shit outa him.
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I'm cancelled too by Anonymous Coward on Oct 9th, 2006 @ 2:28pm
Happened to me today. I'm going to find a class action suit to join. Verizon is just plain deceptive.
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Rippof by verizon wireless by Ivan rojas on Oct 18th, 2006 @ 8:43am
Hello. I used to be a Verizon costumer paying US $ 62.00 a month, no problem I pay for 10 months after that time I received a bill for US $1.050 for 1 month service outrageous
I never over use my minutes an average of 750 to 800 minutes per month they say the charges were legal . Bull every body know they always is robing people
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Verizon Wireless Cancelled me too, BUT.... by Bob R on Oct 19th, 2006 @ 1:23am
Get this... I was cancelled today for downloading too much data, and called to complain, and left a voicemail for a supervisor to call me, SOMEDAY..
However..... After calling back today for the fourth time trying to get a supervisor on the phone, the rep I was talking to says.. it would probably be easier for you to just call in to our sales department and order new service.
HUH ????????
So, I called back to the sales dept. and said.. I was cancelled today and it looks like I need to start new service, and the rep says... OK !! assigns me a new phone numer to my Wi Fi card, and signs me up. 8 minutes later, I am back ONLINE and charged a $ 25.00 activation fee.
Why do they bother?????
( I do think that a class-action suit could be brought against them because they do not provide a way to track how much data you download)
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Sprint Rulez by ghost on Oct 19th, 2006 @ 4:17pm
I love Sprint. My parents want me to use Verizon because its's "America's Most Reliable Wireless". I got Sprint for myself only.
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Re: Class Action by Anonymous Coward on Nov 12th, 2006 @ 11:42pm
you are a lawyer who spells when -"wen"?
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Re: Verizon is making good on threats to terminate by melissa Hughes on Nov 22nd, 2006 @ 1:22pm
I admit I didn't read the fine print. I spent an entire evening downloading iTunes and Audible.com purchases for a six month trip out of the country. The next morning I was cancelled for violating the TOS.
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Verizon by ANON on Nov 27th, 2006 @ 4:24pm
First, a person always retains the right to litigate anything regardless of fine print waivers. This is shown by countless class action suits when such agreements were in place. Other than the SEC that requires its members to arbitration as a matter of license, they also have the option to use the courts.
My service was also cancelled this week and I now know the fine line between unlimited access and bandwidth transfer. Their marketing was betting that unlimited access would be synonymous with data transfer and for the most part, the misleading wording hasn’t been contested.
They waived the termination fee which if charged would have landed them in small claims with the lengthy request from me of:
• Accounting of data transfers by IP address and times
• Actual impact to their networks correlating to those times
Since this would be a request by me for a court action, they would have to comply.
Here is the kicker. I get these cards through my employer account and they send them for free. They cancelled my account and gave me an attitude. While I am on the phone with their security customer support mis-representative, I am ordering another $200 card for free with free shipping on-line. Ummmmm, OK, I’m wounded; you just sent me a free $200 product with 3 days down time total.
I’m drawing a letter to the FTC and the BBB for false advertising. I’m also sending a copy to their corporate offices. If there are any attorneys, you could probably make it easier by contacting me to get the class action ball rolling at eddiedrago@hotmail.com . If not, I will be contacting attorneys as time permits.
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SLOOOOOOW SPEED by walter on Dec 2nd, 2006 @ 5:56pm
My service is in Hawaii. I'm not getting terminated sights are not loading are and takeing for ever to even refresh. The system goes dorment. Vz tells me its ventura and tells me to up date it to a better ventura. it got worse. This has been going on since I started the nonservice. I have been experiencing slow service all over the U.S. Where are the Europieans when you need them?
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Re: No Subject Given by Anonymous Coward on Dec 14th, 2006 @ 4:50pm
Folks did that already, and won. It was the Campbell suit, I think. It resulted in a bunch of people getting small credit vouchers.
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Free phones and high speed cards? by Adam on Jan 11th, 2007 @ 8:34am
So it sounds like I can get out of a contract without paying the early service termination fee simply by downloading a few large linux distributions?
Let's see. So I get the Samsung SCH-i730 PDA with Windows Mobile, Wi-Fi, bluetooth for $200 with no rebates. Then I plug it in and set it up to download (and discard) data as fast as it can until it runs over the limit.
They terminate service, I don't have to pay the service termination fee, and I don't have to return the phone since they can't prove that I violated the terms of their contract. They would be terminating it under the clause that it "adversely" affects their network, at best.
So I get a pretty decent PDA with wifi and bluetooth for $200.
The motorola Q is $100 if you can turn in the $100 rebate. It has Windows Mobile 5, and a 1.3Mpixel camera.
Sounds like they're creating an expensive loophole by not specifying the limits to the unlimited service, and not providing detailed data logging and accounting.
But I'm quite happy with my xv6700 and phone service, so I won't be taking them up on their "offer" anytime soon. An enterprising individual could make a bit of money on ebay...
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Agreeing with everyone... by Randy on Jan 25th, 2007 @ 2:06pm
I got my service about 6 months ago. At the time I went into one of their stores and they gave me this wonderful pitch about oh yes if you have a current cell phone account with us it's only about $60 a month and you get unlimited access for whatever you need. They pumped it all up and made it sound like a great thing...I even got it without the broadband speed available since the rep told me that it was coming soon I could bare with the slower speed for a while.
Then about a month ago I was so happy they upped the connection speed to broadband. This was only after several calls and no resolution as to why my connection went down for a whole day.
Then this just happened yesterday...while I was in the middle of an important update to my website they dropped my connection. And my connection had been dropping every 15 minutes for about the last 10 hours.
I tried to log back in this time only to get a message that my name and password were no longer on the domain. So I called support went through 3 channels of people to have the last one tell me I violated the terms of service and that my account was cancelled. She even nicely went through and read the little statement at the bottom of the terms of service.
And I was like hmm...that is great, but that's not exactly what your sales rep told me when he sold me the service. He said I had unlimited access and I could pretty much do anything one of those land lines could do.
And then I proceeded to tell them it would have been nice to have be notified that I was "abusing" bandwidth. I could have moderated my usage if I had been informed. Instead of calling, emailing, or writing me a letter you just dropped my service.
Then they had the odacity to tell me if I wanted my service back up I would have to set up a new account with a new number and incur service charge.
And I'm like what!? So I'm royally annoyed and now have this $250 useless piece of paperweight wireless card.
Seriously, if you are going to advertise UNLIMITED there should be no restriction clause.
How did the lady tell me on the phone her definition of unlimited was...something like limited use to check things like email, updating files, and minor stuff...that's limited usage not unlimited usage.
Well I for one will not be returning to Verizon. If they were looking for more customers this doesn't help their customer base. Everyone is pushing for everything to go wireless anyways and eventually everything will be wireless and Verizon just lost themselves a great customer for the future. All because they couldn't nicely communicate with the customer prior to cutting them off abruptly.
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Terminated by Verizon Sucks on Jan 30th, 2007 @ 12:08pm
I'm another person whose BroadbandAccess/NationalAccess service was terminated by Verizon Wireless. Those greedy f*cked up bastards are guilty of consumer fraud! They need to be seriously bitch slapped!
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Terminated by Verizon Sucks on Jan 30th, 2007 @ 12:08pm
I'm another person whose BroadbandAccess/NationalAccess service was terminated by Verizon Wireless. Those greedy f*cked up bastards are guilty of consumer fraud! They need to be seriously bitch slapped!
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by steve campbel on Feb 8th, 2007 @ 1:58pm
i use www.create-ringtone.com to create and send FREE custom ringtones, wallpaper, mp3 and video files to cell phones around the world
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Add me to the list by CathyB on Feb 13th, 2007 @ 10:08am
although it seems they changed thier ceiling to 5 GB cause that's what i was termed for. Switching to sprint should have the new card in the next couple of days. It's funny even consumer reports got ripped off by this deal my service terms tomorrow after haveing it for a year.
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FUCK VERIZON WIRELESS by John on Feb 19th, 2007 @ 8:11pm
I've been with verizon wireless for some time now and I'm fed up with the service. I tried to get out of my contract because it is such a headache but they wouldn't hear it. Whenever I think about verizon wireless I get angry. So you know what? FUCK VERIZON WIRELESS! FUCK THEM IN THE ASS THOSE STUPID SONS OF BITCHES! FUCK THE BITCHES THAT BIRTHED THOSE BASTARDS!
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Wireless Internet Card SCAM by debbie on Feb 21st, 2007 @ 8:46am
I am getting DATA charges on top of my "unlimited" fee of $79.99. They stated that I connected on a dial-up which is slower and they charge a fee for this... Why would I do that?? I don't even have a phone line at my house...which is the only place I use it. If this isn't the biggest bunch of shit, I don't know what is... oh yeah... they also said I renewed my contract in December of last year and in order to cancel they will charge me $175.00 early temrination fee. I DID NOT re-sign with them. I told them to send me the signed contract.... Yeah, I bet I won't see that anytime soon!
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Suit filed in St.Louis Federal Court by Thomas May on Feb 24th, 2007 @ 3:06pm
I have filed suit in the federal court in St. Louis, Mo. on Feb.2nd, 2007, currentky as an individual; if any one who has been ripped-off by Verizon, particularly regarding incorrect bills,stopped being sent itemized bills so one can judge the correctness of the monthly bill sent, disputed and protested each incorrect bill via registered mail, have that documentation andfinally, your FICO score and credit standing has been damaged by the credit bureaus who, also, do nothing to investigate your addfitional complaint to them, let me hear from you Tom May, e-mail:mayjulie@aol.com, Tel; 314-351-7553 PS" I will not take it!!!
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Re: Re: Class Action by Thomas May on Feb 24th, 2007 @ 3:13pm
Have filed suit, currently as an individual, against Verizon Wireless on Feb 2, 2007 in federal court in St. Louis...If I hear fro enough people who "have had it" with the Wireless people, particularly Verizon, let me hear from you at my e-mail: mayjulie@aol.com, Tel:314-351-7553.. Perhaps we can go "class action" as they deserve it!!
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HoW To FiGHT BaCK. by F. NeaL JoNeS on Mar 2nd, 2007 @ 12:53pm
CaLL youR STaTe CoRPoRaTioN CoMMiSSioN. VeRiZoN KePT Me oN HoLD FoR 2 HouRS 50 MiNuTeS BeFoRe i HuNG uP.
WHiLe oN HoLD i FiLeD a CoMPLaiNT FRoM My CeLL PHoNe WiTH THe ViRGiNia SCC. VeRiZoN NoW HaS 10 DayS To ReSPoND, iN WRiTiNG aND By PHoNe (BoTH) To My GRieVeNCeS. iF THe SCC GeTS eNouGH CoMPLaiNTS THey WiLL ReVoKe VeRiZoN'S LiSCeNSe To Do BuSiNeSS iN ViRGiNia. THe PHoNe NuMBeR To THe Va SCC iS 1(800)552-7945, oR THeRe iS aN oNLiNe CoMPLaiNT FoRM aT www.SCC.Va.GoV
PLuS, i KNoW SoMeoNe WHo WoRKS aT a VeRiZoN CaLL CeNTeR. THe eMPLoyeeS WHo ReFuSe To aDD uNReQueSTeD SeRViCeS To CuSToMeRS aCCouNTS aRe HaRRaSSeD aND FiReD, WHiLe eMPLoyeeS WHo "CRaM" LiNeS aRe ReWaRDeD WiTH MoNeTaRy BoNuSeS, TRiPS To ReSoRTS aND MaTeRiaL ReWaRDS.
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Re: Verizon Wireless Cancelled me too, BUT.... by cell man on Mar 25th, 2007 @ 7:50pm
All your sessions are save...The ISP address in numeric form are listed in the Mars Data session files
eaisy for any tier 2 rep to locate and send to you..don't let'm bullshit you..I have a data tech for 3 years
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Re: Suit filed in St.Louis Federal Court by Jim on Mar 25th, 2007 @ 8:03pm
This happens all the time..In 2004 when the company was changing billing platforms from CMIS to i2k/vision NUMERIOUS cst had service halted because of poor or inaccurate financial records- once an acct. had a returned check the data base never removed the amount(once payed) I worked directly with 20 to 30 cst who's server was disco'ed- restored then came in the next am to find all the lines disc.!!! Some of the effected csts. lost there Bus. lines-many had been with the company for 3- years..Great service with NO LEGAL regaurd to the Cst....
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STFU!!!! by Jesse on Apr 5th, 2007 @ 12:42pm
OMG all you pathetic computer geeks have way too much time on your hands. What the fuck are you downloading that puts you over the "unlimited" limit. Probably kiddie porn. I'm a general manager for an indirect Verizon company and have never once heard or seen anything like this. Did all of you get beat up a lot when you were kids? So now you take out your frustration complaining to other computer geeks online? Why not try going out and enjoying life rather than wasting time with this bullshit? LOL i work for them and yet you all seem more concerned about what they do than me. bottom line THERE'S MORE IMPORTANT THINGS YOU COULD BE DOING SO QUIT YOUR BITCHING!
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Re: STFU!!!! by Randy on May 3rd, 2007 @ 1:48pm
Some of us are graphic and web designers that do a lot of remote access into our jobs and run multiple businesses and receive masses of data. Apparently, you had reason to post to BS about us. I think you have too much spare time on your hands to complain about people who have been unfairly treated.
It's just poor business practice...to can a customer and not notify them. A warning would be nice...then can me if I abuse...but just to can me. That's not good business practice. And the website I was working on was full of audio files for a church that I was moving servers. It totalled about 7GB...so tell me I shouldn't be pissed off?
Can you tell me what company you work for so I can can you?
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send me my money!!! by Dario Perla on May 4th, 2007 @ 10:01am
Verizon admits that they took $538.00 out of my account AFTER it was closed. In our last conversation they said they would send the check in 60 days! This shit has been going on since the middle of December 2006!!!
"Our policy is"
"Our policy is"
FUCK you and your policy. Let me give you your paycheck in 60 days.
"Thank you for calling Verizon and have a good day"
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Re: HoW To FiGHT BaCK. by YouR PoST iS aNNoYiNG on May 15th, 2007 @ 11:11am
what a frikiin MORON, typing a post in that CHILDISH way with CAPS on vowels, pop some zits on your face and go watch your cartoons you moron
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by Tausha on Jun 8th, 2007 @ 5:20pm
Hello,
I am so glad that I came across this, as I just had the same problem! I have a palm treo 650 for the second time! It will not stop crashing, freezing, you name it. I called the insurance company you spoke of, after going to my verizon store a dozen times & having them say it wasn't their fault. I today was on the phone for 2 hrs, with 2 insurance companies..one for malfunctions & one for the actual software..with verizon 800 in the middle. I swear I told my story a million times, and they told me that if I didn't do the hard reset correctly with the tech. When I return it, if he can get it working that they will bill me for the full amount of the new phone!!! Which is under warranty & insured. Verizon service couldn't be any more rude, and they kept saying ARE YOU SURE YOU ARE DOING IT RIGHT MA'AM..well I am pretty sure that I Know how to push a freaking button & take my battery out..All in all, they acknowledged nothing but problems with the 650 but will not upgrade or even consider a price difference. As that is all the insurance & warranty will consider replacing...but for $50 dollars off when the 1st year of my contract is over, I can purchase a newer version..I hate them...
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Hmmm... by MidNight on Jul 22nd, 2007 @ 10:20am
I'm just curious why this is even a topic of concern. The people that get mad about this stuff are usually the people doing things they aren't supposed to. Thus, advertisers have to also put up stupid disclaimers for those of us that are testing the limits. Such as "DO NOT ATTEMPT - PERFORMED ON A CLOSED PROFESSIONAL TRACK" in most all car commercials. Or, on a box of toothpaste, do not injest because can cause illness or death. Or cigarettes and their disclaimers, etc.
Think about that for a minute and stop whining about these things. If you aren't intending to go out and setup a file sharing port then I have yet to know of someone that has been kicked off for valid surfing. There is several things that are considered in this. Not just the kb useage. I dislike when incorrect info incites people to go off on tangents. This is what we did to our world folks. Quit blaming everyone else and work within the normal guidelines of the law and you stay out of prison. Doesn't mean we have to post that you are a free man until you commit murder. Just means it's the law and you should know it. A wireless contract is the law and you signed and agreed to it. So, before you sign something, consider understanding it and take the responsiblity for your own actions. I swear, most every other posting for cellular is clearly the consumer didn't read or ask questions. YOU ARE RESPONSIBLE BEFORE YOU SIGN YOUR NAME AND AGREE TO A CONTRACT. Do you think that a music artist could say, hey my manager didn't tell me that so I want out of my contract? Nope, no court in America would let the artist out. We are responsible for our own actions. So, in summary quit whining and protect yourself by reading. Of all of you that complain about everything. Let me ask you how many positive things you've said about the good companies you've dealt with? I post both online. Not many people do. Take a look at most of the complaints. They are clearly people not reading, not asking. Then whining when it's not in their favor. You get everything you want up front. The wireless giants get theirs over the course of 2 years. Period.
MidNight
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Stay away from Verizon by Sean Foley on Aug 4th, 2007 @ 2:36pm
Do you know who the most satisfied customers are? It is not the ones who have never had a problem. It is the ones who had a problem and the company resolved it for them.
Do not give your money to Verizon. I recently signed up for broadband data service with them. I didn't like the service so i cancelled it within the "Test Drive" period they are always talking about in their commercials.
But Verizon kept sending me bills even though I didn't even have the broadband card anymore. It took THREE trips to they store where i bought it originally before they finally said I have to pay for the first month. WHAT?
They said that if i had transferred my service toa competitor then they waive the first month but i just cancelled it so i have to pay. WHAT? So i should have given my money to their competitors and i'm rewarded for that??
Well maybe Verizon did get it right afterall. The tmobile cell phone contracts for my girlfriend and me are about to expire ina couple months. Verizon costs more than tmobile but i thought it might be worth it for better service. So i guess i should thank Verizon. They get my $89 but the thousands of dollars that I will spend on cell phone service over my lifetime will be given to the competition.
Do not sign up for service with Verison. you will be sorry.
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Pathetic, I say. by Bob Saget on Aug 14th, 2007 @ 9:01pm
Not only does Verizon have a terrible policy with this stupid card, but the card and service sucks as well!
Every 20 minutes or so, it disconnects itself.
After being plugged in my computer for long periods of time, the USB connector is already bent, because of the weight of the card itself.
Btw, this is my second access card thing. :(
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verizons are chear by swarup on Aug 15th, 2007 @ 5:47pm
verizon sucks the blood out of people. they cheat people out of their hard earned money and defraud them. their service sucks. They are lousy cheats.
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New logo for Verizon Wireless by Anonymous Coward on Aug 19th, 2007 @ 2:16pm
Verizon Wireless the MOST UNDESIRABLE NETWORK
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Lousey Service by Capt. Donald L & Mona F. Shaw on Aug 19th, 2007 @ 9:05pm
Several weeks ago we experienced freq drop offs while on calls - by freq I mean 5,6,7 per call. Verizon gave us a royal runaround - after we finally found their number & got thru, but did fix this matter. Then Suddenly we were informed by friends calling other friends or coming to the house to check on us, that our service had been cut off WITHOUT LETTING US KNOW. WE OWED $120!!! When we finally got to talk to someone, we were told it was "all a mistake" & shouldn't have happened. I am 75yo with a heart condition; my husband is 74, & his mother who lives out of state is 95. Gee, are you surprised that we are looking to find a different & possibly more efficient phone company? How about spending less on your commercials, & more on improving service!!!! 703 361-4757
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Lousey Service by Capt. Donald L & Mona F. Shaw on Aug 19th, 2007 @ 9:13pm
Several weeks ago we experienced freq drop offs while on calls - by freq I mean 5,6,7 per call. Verizon gave us a royal runaround - after we finally found their number & got thru, but did fix this matter. Then Suddenly we were informed by friends calling other friends or coming to the house to check on us, that our service had been cut off WITHOUT LETTING US KNOW. WE OWED $120!!! When we finally got to talk to someone, we were told it was "all a mistake" & shouldn't have happened. I am 75yo with a heart condition; my husband is 74, & his mother who lives out of state is 95. Gee, are you surprised that we are looking to find a different & possibly more efficient phone company? How about spending less on your commercials, & more on improving service!!!! 703 361-4757 P. S. several days later they sent a letter stating they would interrupt our service because we owed that $120. most of which we had already paid). We are not big telephone users & our bills rarely exceed $50/mo. P. S.
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verizon terms "draconian" and then some by steve eschenbach on Sep 24th, 2007 @ 12:37pm
Funny, I thought slavery was abolished a while ago in this country. Wrong! We are being enslaved by our wireless telephone "service" providers. Once they have you hooked, with endless assurances about how easy it is to change plans any time you want. Forgetaboutit!!! Yes, easy anough to change if your needs change...at the expense of siging on for additional multi year service contracts. How can they do this and keep customers? Because once you're hooked your hooked! I've been trying to figure out how to decrease my plan. The only optiona are to pay an early termination fee or extend my "service agreement" read "indentured servitude" agreement by an additional year. Where is the lawsuit that wades into the dense lawyer's language of their contract and helps to extricate hapless, helpless customers?
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How to file a complaint against an indirect deal o by Karen on Sep 28th, 2007 @ 3:16pm
I received a reminder from Verizon ragarding my 2-year contract will expired within 2 months . I came to an indirect dealer in San Jose to upgrade my equipments. Store manager tried to talk me into signing new contract to get latest equipments with promotion for free activation fee of $35 per equipments. After we accepted his offer, he said we have to pay $25 per equipment for sales tax. He charged me $75 for Chocolate equipment and charged my sister $150 for 2 Chocolate equipments and $105 for latest one. He asked us to pay cash, and gave a receipt to me, but he did not give a receipt to my sister. 20 minutes later, I found that he did not cancel my old account before we signed new 2-year contract, I came in and requested to cancel new account. He said if we kept our new account he would credit us $250. This amount will show on our first bill from Verizon. Four days ago, I got my first bill and bill shows $140 activation fees for 4 phone line. 2 days later I called Verizon Rep. and lady recommended me to return new equipments and get money back. It took me 5 trips to his store, and finally he said he would charge us $70 restocking fee per equipments and refused to pay me back. I called Verizon Rep. and asked her to talk to him but he refused to speak to her. I strongly believe that we were duped by him. I am wondering what I should do to get my money back. Do you have any idea?
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i was treated unfairly by wireless service by Mrs. Treated unfairly on Sep 28th, 2007 @ 7:10pm
Who do I contact after been treated unfairly by wireless service. I just joined with a wireless service a month ago, and paid a lot of money for new service; got the run around once I got the new phone service. This new service phone did not provide the service the company said it would, after getting some run around, they then said I had to get another phone to get the service I wanted but first I had to buy another kind of phone. So, I paid more money for another phone with same wireless service. After paying my first bill, which was very expensive and paying for another phone, they email me a day later saying they were going out of business. They said they did not know if I was going to be refunded for phone I purchase, which I paid for with a dept card. In addition, this was a 2-year contract deal. They also, said I had to fine another wireless service. Now this mean I will have to fine me a new service, pay all over again for activations free, and I have a phone that will not work with any other wireless service. But get this, I had not read the email about the wireless service ending, until late this evening, so when I was buying this new phone with a dept card over the phone, they knew of service ending, but still sold me the second phone anyway, a phone I cannot use with other wireless service. Not to mention all the money I will have to pay for new service.
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Fraud by Aaron Horrocks on Oct 1st, 2007 @ 2:04pm
I was a customer for about 2 years, paying a bill of roughly $65 every month.
Out of the blue I get a bill for $350+. Totally shocked, I paid my usual amount and sent in a letter asking about it. Next month's bill was over $450.
Over the next two months it was back and forth about me, trying to explain that I couldn't have made the "Data" charges they claimed that I did, and them telling me to pay up, and tacking on a different fee every month, even though my service was still disconnected.
Add a couple of months and they forwarded my fraudulent debt to collection agentcies. More then poor customer service, they're violating many state and federal laws, and now stepping into credit fraud.
It's still not resolved, now being about 6 months later and I have filed a complaint with a local government agentcy. They gave my phone number to someone else.
Now what the hell do I do?
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In general, broadband in the US is not too good by been everywhere on Oct 4th, 2007 @ 11:20am
http://www.worldpoliticsreview.com/blog/blog.aspx?id=1088
And they have the nerve to brag about their superior and
groundbreaking (etc.) new technologies and stuff.
_(-_-)_
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Once Again... by Andrew on Oct 4th, 2007 @ 5:47pm
I have not liked Verizon for a long time and this only gives me more of a reason to dislike them. I have had Congular for over 2 years now and never seen a charge for something that didn't happen. Plus, although I pay for kilobyte, it is reasonable enough that I can get on when I absolutely have to without having to break the bank. Also Verizon has the most backwards menus I have ever seen. Plus, Verizon loves to lock out features so I can't transfer anything to friends. In contrast my Sony Ericsson's only difference from the unlocked version is that the web browser automatically directs me to the AT&T store and since I use Opera Mini (I can tranfer from my computer for free) I don't even have to see their website anyway. I have never suggested Verizon to anyone and I never will.
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Re: STFU!!!! by Anonymous Coward on Oct 19th, 2007 @ 6:57pm
how bout fuck you you verizon piece of shit. telling people to enjoy their lives. they probably fucking are but there are things called inconveniences and verizon is one of them. how complicated and expensive can it be to have a cell phone and so many minutes. not just that but you have to treat your phone like the fucking pope if you want it to last for 2 years. i dont know anyone in my entire life that has been able to say that they used the same vzw phone until their update. they are pieces of lousy shit just prone to break. And even when you do get an update it costs $100+. We are under the misconception that when we get an update its a free phone becauese we had your plan of paying $1k a month, but you still have to scam us some more money. Look at how many people got fucked over by this shit ass company. your a probably a lot of the things you say these people are so fuck you hypocrit
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by Anonymous Coward on Nov 21st, 2007 @ 11:40am
Verizon sucks. Corporate criminals. FUCK VERIZON
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Re: Re: STFU!!!! by Interested on Dec 4th, 2007 @ 12:28am
I must say anonymous coward, I love the name because that is what you are, if you dislike the service so much at this point you should just cancel and get on with your life. Verizon provides every customer with a copy of the contract as well as making it available online, and can you believe it at no cost. For crying out loud you have been ranting and raving for over two years your contract is up get over it and get off the network you are the type of person who will always find something wrong with a wireless provider because you have no other life. If you think something is wrong with your bill prove it. If there are fraudlent calls show that you have not dialed those numbers on any previous bills. If you don't want to put in the work to get what you want then stop bitching about it because there is not a damn thing that will change because you are lazy
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Re: Verizon by jose on Dec 4th, 2007 @ 1:24pm
what you you need to do is go to the store instead of trying to get babied from the warmth of your couch. here in this country we are getting lazy. get up, get in a store where a rep can interface with you on a one on one case. if you like to order by email don't be surprised that you got "juked." in the store there will be a face to your transaction who you can go back to if you need help. now if you have an attitude then i hope you get screwed twice.
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fuck verizon email by mick on Dec 14th, 2007 @ 4:46am
verizon won't let me change my email address, they would not give me a reason, just that it's in my contract. Their spam filtering sucks and doesn't stop anything.
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Pick and Choose by Mukluks on Dec 23rd, 2007 @ 6:56am
Verizon is picking their customers based on usage. They keep the clients that do not use the service(bandwidth), and excomminicate those that do. I foresee a HUGE class-action lawsuit based onn factors more ethically important that just misleading advertising. For starters, let's try conspiracy. The fact is, that ANY business is going to take as much as possible and give as little as they can legally get away with. You're left to choose the lesser of many evils.
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Re: Re: Re: STFU!!!! by You Suck! on Dec 23rd, 2007 @ 7:00am
Screw you, you buttlicker. Verizon is screwing customers and it is blatantly obvious. You Suck for being a corporate sympathizer.
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Verizon Sucks My Balls by Fuck Verizon on Jan 7th, 2008 @ 4:01am
These thieving motherfuckers now charge you EVEN IF YOU DON'T ACCESS IT! I was charged because my kid accidentally hit the mobile web key. She DIDN'T download anything and promptly clicked "Decline" and exited the application. I asked for a credit and was declined because now they charge for megabyte usage no matter what. I have subsequently blocked all such features. Then the have to complicate the fuck out of the billing by saying the bill date is for one period but charging a month ahead. FUCK VERIZON!!!! I FUCKING HATE THEM and will be cancelling as soon as the contract is up. FUCKERS!
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Crap by DB on Jan 18th, 2008 @ 8:48am
My experience with my Verizon wireless crd has been very frustrating. The card is pretty much a piece of shit. I too travel from Texas to Louisiana and it is next to impossible to get a connecting. It usually takes 5-10 attemps, then when I finally do get a connection it's either extremely slow, or I get kicked off after about 30 minutes.
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Internet Speed Fluctuations. by Fookyourshist on Feb 6th, 2008 @ 7:08pm
Im just a 15 yr old kid. Well I seem Like nothing to anyone. Well Verizon has thier candy-ass bullshit people that deal with people that have service issues. After an Ice storm my Phone line fell Down I had to Wait 2 weeks for a repair man. Well the line got fixed, and now im having Extreemly Crazy Data Fluctuations from 2 kilobytes per Second (slow as shit), and then my Favorite 10 Megabytes Per second (faster than any shit Ever =] )
When I called another Repair guy, he Blamed my Linux OS. wtf people thats nothing to do with my Internet and phone connection.
SWITCH TO COMCAST its much Better
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Re: dont trust em by DISAGREE on Feb 17th, 2008 @ 9:44am
I WAS CONSISTENTLY GOING OVER WITH TEXT & THEY ADDED A PACKAGE THAT SAVED ME $20 EACH MONTH!!!!! THAT MADE ME VERY HAPPY....HAPPY....HAPPY. AS LONG AS THEY ARE NOT MAKING ME SPEND MORE FOR NOTHING-I DONT SEE A PROBLEM WITH HELPING PEOPLE SAVE MONEY!!!!!!
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jerknut by Fuck "Fuck Verizon" on Feb 19th, 2008 @ 7:56pm
You're what we in the industry call "a jumper." You jump from carrier to carrier doing stupid shit and expecting the company you're with at the time to do something about it. Because you don't stay with a company for very long, you can't build up any loyalty, and no one will want to do anything for you. If your rants on here are anything like your rants in a store or over the phone, no one there will want to do anything for you.
All of you assholes on here claiming that you should be able to stream, pirate, share music or video, or play unlimited online gaming: this technology is not for you. You're stretching the bandwith too much, causing others to not be able to use it. You're selfish, and you're too fucking stupid to realize that the Internet isn't your personal pissing ground. If you want to do those things, get a wired connection. That's the end of it. WWAN cannot possibly keep up with what you want to do...yet. Over time the signal strength will get stronger, but it's difficult. You need to study up on WWAN wavelengths and how they effect bandwith. To get the kind of performance you want right now would mean putting a new cell site on every city block, everywhere. That's fine, but it means your broadband service will go up to $500 or so a month, if that's okay with you.
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Its only been out for two days dip shit by Cory on Feb 21st, 2008 @ 6:52am
First, and foremeost you gotta get your facts right man. And I will qoute your ignorate ass. "with one user getting kicked off after Verizon Wireless decided that he used his "unlimited" connection too much." How is this possibel seriously? What factual statements do you have? His account # phone # last four of his SSN # what do you have? Qoute number 2 "there is limited bandwidth on the network, and bandwidth hogs can be a problem. However, if that's the case then the company shouldn't promise an unlimited service it can't deliver." Limited bandwidth I hope you didnt get paid to write this! How the hell is there limited bandwidth, when VZW is the ony company using CDMA technology. Not the Copy cat systems such as GSM!(at&t T Mobile and all the wannabes use)FINE PRINT Laugh my ASS off where do you guys see in fine print anything about bandwidth? This isnt bright house.
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sereously what the Fu... by fookyourshist on Mar 4th, 2008 @ 11:02am
WE have the Technology to recive all the bandwidth in 1 single fiber optic cable. Because of the price most of us cant pay for it. Why dont we start with cable like comcast! they can shuv TV and internet signals in a cheaply installed cable. Fiber Optic cable is much cheaper to make, but to install it and run it; all of the equipment and manhours required to take care of a sigle strand isnt really worth it. SO verizon can suck off. Cable is much better.
My website
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Re: jerknut by fookyourshist on Mar 4th, 2008 @ 11:05am
exactly my point
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FERK VERIZON!!!! by FERK VERIZON!!! on Mar 17th, 2008 @ 12:24pm
FERK VERIZON!!!!!!!!!! - I must admit i'm satisfied with my service but otherwise...VERIZON SUCKS ASS!!! They're expensive for NO REASON, they don't even carry the 'cute' phones and if u don't pay attention they don't update ur info in their system properly, leaving you with huge ass bills the next cycle...man i'm just about TIRED of verizon tryna steal my hear earned money.......
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Broadband 5G plan iwth Verizon Wireless by somewhereintexas on Mar 27th, 2008 @ 7:50pm
You can now use the service as much as you like with the new 5G plan. You will be billed per MB @ .49 if you exceed the 5G. So have at it customers. Download, upload and stream all you want....... Verizon is the best service that out there!!!!! Can you hear me now?!?!
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