Same experience here, but I now know, that the call drops are purposely done, It happens only after I refuse to take their exhorbitant warranty (in spite of their best persusive efforts to force me to take one) and prefer to have only the HD replaced.
gr8, your prayers will be answered soon, be prepared to buy a new lap top, as my failed inside 2 yrs, & their service is bad, had 2 make reapeted calls, was kept on hold, then the line will get diconnected if I insisit on only hard disk replacement and not take their exorbitant coverage etc etc.
From the day I purchased, I have been using this as a desk top, no shaking, no rough useage, only licensed software and licensed MCAfee, still it failed & Dell tech support says that it is a electronic item, it can fail any time, joke of jokes, tech repair guy is surprised that it has worked for 2 yrs, he says that I should be thankfull that it has lasted so long without any major defects. He also added that other companies laptops are worse and only Dell lasts so long. :(
Hey ditto experience, only difference, I face this musical chair game here in India. I think it is a common Dell strategy around the globe. I regret buying a Dell Inspiron 1525. Only One year and 11 months, hard disk not detected,
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Re: Poor Dell Support
Same experience here, but I now know, that the call drops are purposely done, It happens only after I refuse to take their exhorbitant warranty (in spite of their best persusive efforts to force me to take one) and prefer to have only the HD replaced.
Re: Dell Support
gr8, your prayers will be answered soon, be prepared to buy a new lap top, as my failed inside 2 yrs, & their service is bad, had 2 make reapeted calls, was kept on hold, then the line will get diconnected if I insisit on only hard disk replacement and not take their exorbitant coverage etc etc.
From the day I purchased, I have been using this as a desk top, no shaking, no rough useage, only licensed software and licensed MCAfee, still it failed & Dell tech support says that it is a electronic item, it can fail any time, joke of jokes, tech repair guy is surprised that it has worked for 2 yrs, he says that I should be thankfull that it has lasted so long without any major defects. He also added that other companies laptops are worse and only Dell lasts so long. :(
Re: On hold with Dell Tech Support for 2 hrs
Hey ditto experience, only difference, I face this musical chair game here in India. I think it is a common Dell strategy around the globe. I regret buying a Dell Inspiron 1525. Only One year and 11 months, hard disk not detected,