It's interesting that just as this news comes out... without warning, they cancel my data plan. I have a Nexus 4 bought from Google, My account is in good standing, I have never missed a payment, and I have been with t-mobile for over a decade. This morning I wake up to a message on my phone that my data plan is no longer being honored and to choose a new one... while I didn't want to choose a new one, I'm happy with what I have, I followed their link to see what it said. That page came up and stated that I couldn't choose a new plan and to call t-mobile. I called them, they said that the department that handles this is not open yet and I'd have to wait until they were, and in the meantime, I have no data access. International plan or not... shutting off someone's service, that is in good standing, without any outstanding balance, is NOT good customer service.
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Close but no Cigar
It's interesting that just as this news comes out... without warning, they cancel my data plan. I have a Nexus 4 bought from Google, My account is in good standing, I have never missed a payment, and I have been with t-mobile for over a decade. This morning I wake up to a message on my phone that my data plan is no longer being honored and to choose a new one... while I didn't want to choose a new one, I'm happy with what I have, I followed their link to see what it said. That page came up and stated that I couldn't choose a new plan and to call t-mobile. I called them, they said that the department that handles this is not open yet and I'd have to wait until they were, and in the meantime, I have no data access. International plan or not... shutting off someone's service, that is in good standing, without any outstanding balance, is NOT good customer service.