Here is the deal on the phone lines. DirecTV obviously wants its subscribers to use the Pay Per View features of its service. The phone lines make it much easier for the customer to utilize that feature. DirecTV also tracks the usage of its services through the phonelines as well. DIrecTV verifies equipment and the installation of it through the phone lines. DirecTV also verifies that the receivers that are being used on its network are valid by using the phone lines thus protecting itself from counterfit receivers or access cards being used on its network.
The only thing DirecTV pulls from your receiver is your Pay Per View programming and your viewing habits so that it can track what the most popular programming is. Many times this can result in a channel being kept in the lineup. DirecTV obviously does not want to spend MILLIONS of dollars per year for one channel in the lineup that noone is watching. NO Directv is not spying on you. They are simply keeping strack of network usage.
It makes sence that DirecTV pushes technicians to install the phone lines. As a technician myself I can tell you that we are rated on how much we are installing them. However we are NOT and I repeat NOT Told to lie to our customers. More times than not a customer does not have Home telephone service and I am unable to install any phone lines. I am not giged on it but it does reflect upon my numbers. I am given a bonus at the end of the quarter if I meet a certain percentage. Yes I have heard of some technicians getting charged for not installing phone lines if they do not meat the number. That depends upon the Contractor that they are working for.
Remember the technician that comes to your house will most likely be an independant contractor. Who is working for a company who has a contract to install DirecTV services for an authorized Retailer or Contractor for DirecTV. Most of those Independant coontractors PAY for thier own DirecTV services themselves. They do not receive ANY type of discount on thier service.
Yes I most definately to have each and every one of my customers best interest in mind when I am at thier house. Yes every Customer Service agent I have talked to on the phone reguarding customer issues HAS THE CUSTOMERS BEST INTEREST AT HEART. Remember though that DirecTV is a Business and Has a responsibility to earn a Profit for its Owners (Share Holders). Giving away free services is not in their best interest. Providing a top of the line service is in everyones best interest.
I WILL NOT LEAVE A CUSTOMERS HOUSE UNTILL THE ISSUE IS RESOLVED TO THE CUSTOMERS SATISFACTION IF IT IS AT ALL POSSIBLE. We all know that we can not satisfy EVERYONE but we can do our best. IF the customer knows that then we have done our job.
MacPointMan
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DirecTV Installers (Technician) Lying
Here is the deal on the phone lines. DirecTV obviously wants its subscribers to use the Pay Per View features of its service. The phone lines make it much easier for the customer to utilize that feature. DirecTV also tracks the usage of its services through the phonelines as well. DIrecTV verifies equipment and the installation of it through the phone lines. DirecTV also verifies that the receivers that are being used on its network are valid by using the phone lines thus protecting itself from counterfit receivers or access cards being used on its network.
The only thing DirecTV pulls from your receiver is your Pay Per View programming and your viewing habits so that it can track what the most popular programming is. Many times this can result in a channel being kept in the lineup. DirecTV obviously does not want to spend MILLIONS of dollars per year for one channel in the lineup that noone is watching. NO Directv is not spying on you. They are simply keeping strack of network usage.
It makes sence that DirecTV pushes technicians to install the phone lines. As a technician myself I can tell you that we are rated on how much we are installing them. However we are NOT and I repeat NOT Told to lie to our customers. More times than not a customer does not have Home telephone service and I am unable to install any phone lines. I am not giged on it but it does reflect upon my numbers. I am given a bonus at the end of the quarter if I meet a certain percentage. Yes I have heard of some technicians getting charged for not installing phone lines if they do not meat the number. That depends upon the Contractor that they are working for.
Remember the technician that comes to your house will most likely be an independant contractor. Who is working for a company who has a contract to install DirecTV services for an authorized Retailer or Contractor for DirecTV. Most of those Independant coontractors PAY for thier own DirecTV services themselves. They do not receive ANY type of discount on thier service.
Yes I most definately to have each and every one of my customers best interest in mind when I am at thier house. Yes every Customer Service agent I have talked to on the phone reguarding customer issues HAS THE CUSTOMERS BEST INTEREST AT HEART. Remember though that DirecTV is a Business and Has a responsibility to earn a Profit for its Owners (Share Holders). Giving away free services is not in their best interest. Providing a top of the line service is in everyones best interest.
I WILL NOT LEAVE A CUSTOMERS HOUSE UNTILL THE ISSUE IS RESOLVED TO THE CUSTOMERS SATISFACTION IF IT IS AT ALL POSSIBLE. We all know that we can not satisfy EVERYONE but we can do our best. IF the customer knows that then we have done our job.
MacPointMan