I think Pew asked the right question. Pew did not tell the consequence of either decision, whereas Reuters asks the question providing only Apple's view:
"...Apple is concerned that if it helps the FBI this time, it will be forced to help the government in future cases that may not be linked to national security, opening the door for hackers and potential future data breaches for smartphone users. Do you agree or disagree with Apple’s decision to oppose the court order?"
Reuters could have went the other way, and provided only the FBI's point of view, such as:
"The FBI is concerned ISIL and other terror groups are taking advantage of safe havens to carry out fatal attacks on US soil. The FBI insists that the software update affects only this terrorist's phone, and that only Apple can do it with a judge's transparent approval. Do you agree or disagree with the judge's decision to grant the FBI access?"
So, as you see, the Reuter's poll was actually quite skewed in wording. But emotions made us think that Pew's was biased, when in fact it is the contrary.
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I think Pew asked the right question. Pew did not tell the consequence of either decision, whereas Reuters asks the question providing only Apple's view:
"...Apple is concerned that if it helps the FBI this time, it will be forced to help the government in future cases that may not be linked to national security, opening the door for hackers and potential future data breaches for smartphone users. Do you agree or disagree with Apple’s decision to oppose the court order?"
Reuters could have went the other way, and provided only the FBI's point of view, such as:
"The FBI is concerned ISIL and other terror groups are taking advantage of safe havens to carry out fatal attacks on US soil. The FBI insists that the software update affects only this terrorist's phone, and that only Apple can do it with a judge's transparent approval. Do you agree or disagree with the judge's decision to grant the FBI access?"
So, as you see, the Reuter's poll was actually quite skewed in wording. But emotions made us think that Pew's was biased, when in fact it is the contrary.