I have had the worst customer experience ever. I made a reservation and tried to cancel it 1 hour after I made it. They would only give me a credit. OK, I understand that I agreed to the terms and conditions, but the supervisor I was transfered to was an unsympathetic robot. She chastised me for not reading the terms and conditions. I felt belittled. In marketing they say it's 7 times harder to get a new customer then retain a current one. Well, they lost this one. Jet Blue: Hire supervisors with at least sympathetic personality traits, so they can make a customer that just made a $440.00 mistake feel ok about it.
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Jet Blue Customer Service
I have had the worst customer experience ever. I made a reservation and tried to cancel it 1 hour after I made it. They would only give me a credit. OK, I understand that I agreed to the terms and conditions, but the supervisor I was transfered to was an unsympathetic robot. She chastised me for not reading the terms and conditions. I felt belittled. In marketing they say it's 7 times harder to get a new customer then retain a current one. Well, they lost this one. Jet Blue: Hire supervisors with at least sympathetic personality traits, so they can make a customer that just made a $440.00 mistake feel ok about it.