Amazon Freaks Out About Sock Puppet Reviews And Deletes A Bunch Of Real Reviews
For a while now, there has been a bit of a kerfuffle at Amazon over so called “sock puppet reviews” or reviews purchased by an author to help pad their books' rankings. We hadn't been covering any of it because, frankly, it was a non-story. There never was a threat to the publishing industry and it was always questionable how widespread the problem really was. Additionally, the idea that a writer would have to pay to get reviews was just a sign that those writers held no real confidence in their work.
Unfortunately, Amazon took these complaints a little too seriously. It would seem that those complaining were loud enough that Amazon heard them and did a couple of things to tackle the non-issue. First it revised its rules for review writing. to make such purchased reviews against the rules. Then it removed a bunch of reviews seemingly at random. Joe Konrath shares his experience upon reading about this:
I've been buried in a book deadline for all of October, and haven't been paying much attention to anything else. When I finally took some time to catch up reading email, I noticed I had many authors (more than twenty) contacting me because their Amazon reviews were disappearing. Some were the ones they wrote. Some were for their books. One author told me that reviews her fans had written–fans that were completely unknown to her–had been deleted.
I took a look at the reviews I'd written, and saw more than fifty of them had been removed, namely reviews I did of my peers. I don't read reviews people give me, but I do keep track of numbers and averages, and I've also lost a fair amount of reviews.
Why did Amazon go nuts deleting reviews? Well, Konrath assumes, based on his responses from Amazon, that this was the result of a new automated sock puppet detection program. Apparently, it works in much the same way as Google's ContentID: flag anything and everything and see what sticks. Actually, no. This is way worse than ContentID. At least ContentID has some kind of — admittedly weak — notification, human review and appeals process. That is entirely absent from Amazon's deletion program, as Konrath explains in his letter to Amazon.
My reviews followed all of Amazon's guidelines, and had received hundreds of helpful votes. They informed customers, and they helped sell books. They represented a significant time investment on my part, and they were honest and accurate and fully disclosed my relationships with the author I reviewed if I happened to know them. And these reviews were deleted without warning or explanation.
Next, in his letter, he explains just why Amazon's actions were the wrong thing to do. Primarily because this action harmed more authors than sock puppet reviews ever did.
Obviously Amazon can do whatever it wants to on its site. It isn't up to me to dictate policy. It's your company, your rules, and I fully respect that. But I believe Jeff Bezos is very much about treating customers fairly, and I've heard it said many times that Amazon considers its authors to be valuable customers. So you should know that I'm just one of dozens of authors who are saddened by this, and those are just the ones who have emailed me.
The community you're trying hard to nurture is upset by your actions. They feel those actions are unwarranted and harmful.
Please express our disappointment in Amazon to anyone who needs hear it, and let them know I'll be blogging about it. People are seriously disappointed in how Amazon handled this. It was a knee-jerk, inappropriate reaction to a ridiculous case of unjustified moral panic, and a Big Fail.
Admittedly, this act by Amazon was in response to a number of authors who complained about the problem. However, as I wrote above, it was a problem of egos, not actual harm to any specific authors or group of authors — or as Konrath put it, an unjustified moral panic. Authors freaked out over news stories of people being paid to write reviews and it ballooned from there. And just like every other moral panic before it, this one did tons of unnecessary collateral damage.
So not only do a bunch of legitimate reviews just up and disappear, there is also further damage to Amazon and the authors it works with. Readers will be less likely to write thoughtful and meaningful reviews in the future. If your review that you spent an hour writing could just up and disappear, why bother? Is this really what Amazon and these authors want — people less willing to review books they read? That would seem to be a far worse situation than an unconfirmed number of sock puppet reviews.
Re: What's more,
You can't even officially "opt-out". There is no real way to do that. You can only choose to not enforce your copyright. You still get it.
Similar Thing Happened To Me
I run a hobby blog and podcast. I run Google Ads on that site. One day, I got an email saying that our site violated copyright law. I had no idea how. It was just the entire site.
At first I thought it was a video I had embedded that used footage from the justice League trailer, but nope. That wasn't it. I had no opportunity to talk to a real person. I posted on the Google Ad forum to get some advice there, but the people there just commented on the low quality content that took up a majority of blog space.
After nearly a week of looking at this and trying different things, I found out that Google flagged the links in my Podcast articles that pointed to an MP3 download of the podcast. These were MP3s of the podcast I run that Google claimed were infringing copyright. Only after removing all those links did Google finally reinstate ads on my site.
Not that losing the ads was that big of a deal. I have only made $40ish in the entire time I have used Google Ads and still can't get paid because the hold all earnings hostage until you make at least $100.
Yeah, Google Ads' automated moderation tools are garbage. Just a few months ago, they blocked all ads on my site because according to them we were committing copyright infringement. I tried appealing but was denied instantly every single time. I tried removing a few embedded Youtube videos, one of which was copyright claimed by Warner Bros, but that was not the issue. Finally, after no help at all from Google on this, I found out that they considered me linking directly to the mp3 of my own podcast was what they considered copyright infringement. The only way to fix the issue was to remove all links to, again, my own podcast.
Re:
And yet, Amazon is the most popular online shop in the Western world.
Re: Re: You would think that, but no
Despite the absolute deluge of disgust and contempt for EA after its Battlefront lootbox fiasco, the game has gone on to sell gangbusters. So I think that in general, gamers have a really hard time sticking to boycotts.
Re: Re: Ratings system?
The ESRB already tells you why a game got the rating it did. Whether that is for violence, gore, sexual content, nudity, drug use, etc. It is right there next to the rating on the back of the box. The MPAA rating system does the same, but to a less effective means.
Re:
iframes, one of the tool used for embedding, are a core functionality of the internet.
Re:
I just went through some of their videos and they have some really great US related ones. I do agree that something like this would be great if targeted directly at the US government.
I am a fan of proportional distribution of Electors. To me, it solves the most pressing problem of the Winner-take-all systems we have now. I don't think Maine and Nebraska's systems are that much better than the other states as it is susceptible to gerrymandering in the same way their Congressional districts are.
The alternative to proportional, if we can't get the will to move away from winner-take-all, is ranked choice voting for president.
Both of these proposed changes would have a huge impact on the way people vote in this nation. It would result in people taking a greater interest in actual policy positions of candidates, rather than voting based on tribalism as they do now.
That said, proportional distribution would have a higher likelihood of the selection for president landing in the laps of Congress. Ranked choice has a lower chance of that happening, but it would still be somewhat likelier than it is now.
One final thought is that laws banning or punishing so-called "faithless electors" need to be scrapped as well.
Re: Where does the logic come from?
As a society, we have determined that quantity is better than quality when it comes to passing laws. If Congress were to pass 10 fewer laws this year than they did last year, we determine that they have failed to do their jobs.
Re: Fair use doesn't mean that
That would fall under the CFAA, but Zillow is not arguing that the use of the pictures is a TOS violation. They are arguing that it is a copyright violation. If they want to threaten McMansion Hell under the CFAA for a TOS violation, then they should just do that.
Re: Interesting priorities...
"do any of these people think copyright infringement should be legally treated as theft"
If only. IN Oklahoma stealing anything that is worth less than $500 is a misdemeanor with a punishment of a $500 fine, up to a max of 1 yer in prison, or both. So if someone stole a cd from Walmart, I doubt they would be going to jail and might get off with a warning. But heaven forbid you copy that cd or you are looking at about a million dollar fine.
Re:
Buying other companies and the work they have done is not innovation. That is as old as time.
The Only Real Piracy Immune Music Format
The only real piracy immune music format will never happen because no one would use it. It requires people to travel to an approved listening room. Before they are allowed to enter, they must be strip searched for audio recording equipment. Then they are allowed to listen alone and a barren room.
Completely 100% piracy free. But it would never succeed.
Have you ever considered....
Have you ever considered the idea that this whole duct tape approach is nothing more than a big corporate handout to 3M to keep its duct tape business afloat?
Re: committees
For now, you will have to do it the old fashion way.
Re: Re: Re: In a related story...
Regarding your 4th point there, that all depends on your Congressperson. My US Rep Tom Cole has ignored almost every email I have sent him. On the other hand, Senator Inhofe will almost always send me a form letter that was churned out after pushing the email through a key word search. Finally Senator Coburn has always responded with a personalized response, probably written by a staffer but never a form response, within a month of me sending the email.
Three different Congresspersons, three different reactions to email.
Re:
If it is fair use for an article to include a quote from another copyrighted source, why would it not be fair use for all copies of said article to include those same quotes?
The Really Good Villains...
The best villains in any media are the ones that truly believe that what they are doing is the right thing and the best thing to be done. They do not consider themselves evil, but as agents of good doing the work needed to make the world a better place.
Rep Mike Rogers fits the bill exactly.
Re: Oh, there are some...
But they don't get paid royalties on the code they wrote 50 years ago. They get paid on their investments in the companies they built up which are still massively profitable and making money today. That is the difference.