Their customer service is rubbish, it never seems to be their fault that something goes wrong. If they took responsibility when its theirs to take I would respect them more. When a specific server went down for several days I told them that everything else was working, that I could connect via all other servers. Their response was to instruct me to download some software without explaining what it was. I checked it out and found it was remote access software. they had decided that it was my computer at fault and that they needed access to it to fix things. I refused and pointed out that it was MY computer. they ignore this and many other points I made. They censored (refused to allow) a post about this that I wanted to put on their forum, there was nothing defamatory in it, merely a record of our communications. Several days later they announced that the server I had told them was not working, was not working! No acknowledgement that they had failed, not for the first time.
It is a two person operation, if things go down and you are in a very different time zone, don't expect any rapid help. Even if you contact them during their working day, it might take 48 hrs or so for a response, they don't work 7 days a week every week.
The only good thing I can say about them is that they don't charge much, for a rubbish service no one would want to pay a cent more.
Their website is currently down, it has been since last Thursday. They post occasionally on twitter and facebook, but the posts are not very informative. It appears that they have had problems with their ISP which they said they were moving from on 20th May. They're not particularly bothered with providing their customers with up to date information. Their server keys have changed several times in the last 6 weeks or so, some new ones were promised before May 22nd, that didn't happen. Unless you stay signed into their homepage you won't know that a server is down or another problem exists until you try to use something. The info provided by them is minimalist, their responses are minimalist and generally it is somebody else's fault, not Phantom's or Casper's, the latter especially could do with a basic customer service course, it would improve his service no end.
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VPNGhost
Their customer service is rubbish, it never seems to be their fault that something goes wrong. If they took responsibility when its theirs to take I would respect them more. When a specific server went down for several days I told them that everything else was working, that I could connect via all other servers. Their response was to instruct me to download some software without explaining what it was. I checked it out and found it was remote access software. they had decided that it was my computer at fault and that they needed access to it to fix things. I refused and pointed out that it was MY computer. they ignore this and many other points I made. They censored (refused to allow) a post about this that I wanted to put on their forum, there was nothing defamatory in it, merely a record of our communications. Several days later they announced that the server I had told them was not working, was not working! No acknowledgement that they had failed, not for the first time.
It is a two person operation, if things go down and you are in a very different time zone, don't expect any rapid help. Even if you contact them during their working day, it might take 48 hrs or so for a response, they don't work 7 days a week every week.
The only good thing I can say about them is that they don't charge much, for a rubbish service no one would want to pay a cent more.
Their website is currently down, it has been since last Thursday. They post occasionally on twitter and facebook, but the posts are not very informative. It appears that they have had problems with their ISP which they said they were moving from on 20th May. They're not particularly bothered with providing their customers with up to date information. Their server keys have changed several times in the last 6 weeks or so, some new ones were promised before May 22nd, that didn't happen. Unless you stay signed into their homepage you won't know that a server is down or another problem exists until you try to use something. The info provided by them is minimalist, their responses are minimalist and generally it is somebody else's fault, not Phantom's or Casper's, the latter especially could do with a basic customer service course, it would improve his service no end.