It's been almost ten years since I joined emusic. I just about ready to cancel my service. I certainly benefited from a larger music collection, but I think they did as well. I pay every month, and quite frankly, some months I forget to download. Recently, it's been three days since I wrote to customer service with still no response. Their website infrastructure needs work, and bad customer service is not the way to get around it. I went online to see other customer responses. It's really a shame to see such a great company not keeping up and growing with the technology. There should be an app for my phone and better deals not worse downloading platforms. With amazon quickly entering the online music marketplace, I think emusic better change it's tune soon. Otherwise, they will be another distant memory in online startup history.
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Customer since 2004; ready to leave
It's been almost ten years since I joined emusic. I just about ready to cancel my service. I certainly benefited from a larger music collection, but I think they did as well. I pay every month, and quite frankly, some months I forget to download. Recently, it's been three days since I wrote to customer service with still no response. Their website infrastructure needs work, and bad customer service is not the way to get around it. I went online to see other customer responses. It's really a shame to see such a great company not keeping up and growing with the technology. There should be an app for my phone and better deals not worse downloading platforms. With amazon quickly entering the online music marketplace, I think emusic better change it's tune soon. Otherwise, they will be another distant memory in online startup history.