Great topic! It exposes an age old weakness of IT: it's easier to say no to someone less skilled than yourself than it is to find a solution to their problem.
Until I entered this field I never imagined how bad this sometimes gets. Some IT professionals even go so far as to decree what types of systems and software their users can use to do their work.
I have yet to see a situation where I had to say no to a user. Your business as an IT profession is to equip your employers (this is everyone from the Janitor to the CEO) with the best possible solutions to their problems regardless of their situation until it's obvious they are criminally insane.
Anyone who does otherwise has probably just forced themselves into the wrong professional.
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Re: Re: Re: Re:
"Rand McNally is "free riding" on those who create the roads, right?"
Only those who make private roads...
IT is Business
Great topic! It exposes an age old weakness of IT: it's easier to say no to someone less skilled than yourself than it is to find a solution to their problem.
Until I entered this field I never imagined how bad this sometimes gets. Some IT professionals even go so far as to decree what types of systems and software their users can use to do their work.
I have yet to see a situation where I had to say no to a user. Your business as an IT profession is to equip your employers (this is everyone from the Janitor to the CEO) with the best possible solutions to their problems regardless of their situation until it's obvious they are criminally insane.
Anyone who does otherwise has probably just forced themselves into the wrong professional.