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B Samstag

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  • Feb 06, 2010 @ 03:32pm

    Explanation of Supplier Surcharge Recovery (SSR) Fee

    I asked DSLExtreme several times what the Supplier Surcharge Recovery (SSR) Fee is, and got the runaround. The tech persons who responded replied, but did not explain anything. I looked at the response, and said: Huh???

    Thank you for explaining it. DSLEXtreme has once again raised my renewal fee by another TWO DOLLARS for my DSL, even though the "better service" I am paying for sometimes sucks. But, the Supplier Surcharge Recovery (SSR) Fee remains at $2.88 @ month. I need to find someone who does more than respond by "opening a ticket" and does not continue to raise prices annually at no increase in quality of service!