Bob Wartell’s Techdirt Profile


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  • Nov 28th, 2013 @ 7:47am

    United cares about customers

    After reading this article about pet and human mistreatment, I sent an email to United customer service telling them I will never fly United unless there is no alternative, and quoted the article. Their automated email reply told me that it usually takes 10 to 14 business days for them to respond to customer service requests. In a time-sensitive business. If they eventually respond, I'll post the response on this site.