Q:Does this mean bad reviews are more trustworthy?( An important update is added on 2/14/2011, please read it below)
A:That is an intelligent question. I would say, yes, if a bad review has sufficient underlying facts to back it up. Otherwise, you have to be careful here. So far the "sell side" of the bad behaviors have been well publicized. But you know media is biased in that the "buy side" of the bad behaviors have been under-reported. Update on 2/14/2011: We are glad that it has finally received some media attention. The core message is loud and clear: OBJECTIVE reviews, good or bad, are always welcome; Libel is not. There have been intensive debates on the free speech on the internet. But if you drill down to the core of these discussions, there lies a fundamental philosophy: Man Vs. Machine. Internet or computing technology in general can NEVER replace human intelligence. When we apply human intelligence, it is not that hard to dissect the so-called "free speech" doctrine. Free speech is not the same as responsibility-free speech. The "Free speech" argument is a logical fallacy because it "conceals" the embedded premise: Free speech is not an absolute right. For every right, there is responsibility or obligation. Absolute power or right corrupts absolutely. "The internet bully" has been and will be the hot button issue until we begin to recognize the importance of human intelligence. With that, one can see that the difference between libel and an objective review is profound: The former is not based on facts; the latter is. To achieve objectivity, both the seller and buyer have to hold up their end of the bargain: The seller has to disclose as much as possible what it does and does not. A buyer has to read the disclosure. Contrary to what some media describes as "draconian" terms and conditions, ours are very much in line with the e-commerce standard, with one notable difference: we only have return for replacement policy. Intentional buyer's remorse is not welcome. Most of all, there is nothing that beats human contact. If you share the same philosophy, please call us AFTER you have done your reading. A 3-minute human to human conversation is all it takes and matters in the end.
The only part of your post that I agree with is the last line. We definitely need better driver education and training. Remembering my habits when I was sixteen, I am also in favor of raising the driving age.