Stories are rampant all over. Though the cable companies tend to be worse, here's an example of one of the satellite boys imitating darth vader, too: http://info.livelogic.net/customer-intelligence-project-success/bid/42360/Customer-Loyalty-should-loyal-customers-get-abused
Techdirt has not posted any stories submitted by Alan Stein.
Comcast doesn't have the broadband bad service market cornered
Stories are rampant all over. Though the cable companies tend to be worse, here's an example of one of the satellite boys imitating darth vader, too: http://info.livelogic.net/customer-intelligence-project-success/bid/42360/Customer-Loyalty-should-loyal-customers-get-abused