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Content Moderation Case Study: Can An Open Encyclopedia Handle Disinformation? (2005)

from the disinfo-on-an-open-platform dept

Summary: Wikipedia was founded in 2001 and the open encyclopedia that anyone could edit grew much faster than most people (including its founders) expected. In 2005, one of the first big controversies concerning disinformation on Wikipedia arose, when journalist and political figure John Seigenthaler wrote an article in USA Today calling out claims on Wikipedia that, among other things, he was involved in the assassinations of both John F. Kennedy and Robert F. Kennedy (for whom he worked for a time).

The entry in question read:

John Seigenthaler Sr. was the assistant to Attorney General Robert Kennedy in the early 1960s. For a short time, he was thought to have been directly involved in the Kennedy assassinations of both John, and his brother, Bobby. Nothing was ever proven.

John Seigenthaler moved to the Soviet Union in 1972, and returned to the United States in 1984.

He started one of the country's largest public relations firms shortly thereafter.

Two months before publishing the USA Today article, Seigenthaler reached out to Wikipedia cofounder Jimmy Wales and requested that his entry be deleted. It was, but other Wikipedia users soon brought it back, leading Seigenthaler to publish the story.

Seigenthaler referred to this entire incident as “character assassination” and it suddenly put the fact checking of Wikipedia into tremendous focus, leading some to question whether or not the site could even survive.

Seigenthaler’s article raised many questions about Wikipedia, how it was edited, and how reliable it was as a research tool. For years, Seigenthaler insisted he wouldn’t edit his own entry because it would lend legitimacy to the service that he wanted no part of.

The controversy received widespread media coverage, and raised many questions about how Wikipedia can and should deal with misinformation on its platform while staying true to its principles and concept as an encyclopedia built on anyone’s contributions.

Decisions to be made by Wikipedia:

  • Should it step in and edit Seigenthaler’s entry?
  • Should it block attempts to restore the false information?
  • Should it block further edits and lock down Seigenthaler’s page?
  • Should it change its overall policies regarding open editing?

Questions and policy implications to consider:

  • Are there ways to limit “vandalism” on an open system?
  • Were certain pages at greater risk of false information that others? If so, how should that difference be handled?
  • Will any changes decrease the trust people have in Wikipedia?
  • Will any changes increase the trust people have in Wikipedia?
Resolution: In some ways the controversy itself solved the “problem” in that the widespread attention resulted in many Wikipedia editors/users making sure that Seigenthaler’s entry was accurate. However, it also prompted Wikipedia to implement some wider changes, including restricting the ability to create new pages to registered users, and creating a new editing policy regarding “biographies of living persons.” A few years later, it adjusted the policy some more to push for a more thorough review of edits to pages about living individuals.

Just weeks after the incident and controversy, Nature published a study claiming that Wikipedia was equally as reliable as the esteemed Encyclopedia Britannica.

Seigenthaler continued to question the entire Wikipedia concept for years. Separately, while in the USA Today piece, Seigenthaler detailed his failed efforts to track down who had made the edits (including explaining how he considered possible legal action), the person who created the page, Brian Chase came forward a few weeks after the story went viral, saying it was just a joke that he regretted.

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Filed Under: case study, content moderation, disinformation, john segenthaler
Companies: wikipedia


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  • icon
    Upstream (profile), 22 Jul 2020 @ 4:00pm

    Timely topic

    This problem has surfaced again recently with the back-and-forth editing of the Kamala Harris Wikipedia page for clearly political reasons, as rumors spread that she may become Biden's running mate. Apparently, what you see on that page may depend on which side of the net the ping pong ball is on when you happen view the page.

    There have apparently been several other instances of this problem over the years. I seem to remember Hillary Clinton's Wikipedia page being the target of some politically motivated edits at some point.

    And, as was pointed out in the article, it may be something of a self-fixing problem, maybe due some some corollary of the Streisand Effect.

    In general, though, Wikipedia seems to be one of the big success stories, to at least some small extent fulfilling the early visions of the open Internet becoming a grand repository of all human knowledge.

    reply to this | link to this | view in chronology ]

  • identicon
    Daydream, 22 Jul 2020 @ 6:18pm

    Isn't it standard practice to add references and citations when including claims on a Wikipedia page?

    reply to this | link to this | view in chronology ]

    • identicon
      Anonymous Coward, 22 Jul 2020 @ 6:50pm

      Re:

      Not sure of the specific rules for that stuff, but even when you have a bunch of truth, with reliable citations, what gets included versus what is not included can make a huge difference, particularly if you are trying to influence people's opinion of someone.

      reply to this | link to this | view in chronology ]

      • icon
        Gregory Kohs (profile), 23 Jul 2020 @ 8:14am

        Re: Re:

        One example of how even with references and citations, information is still filtered through a "house" lens:

        When CNN and the Atlanta Journal-Constitution both documented Ahmaud Arbery's past criminal history, some editors tried to recognize that documentation in Wikipedia. I know this is a sensitive subject to even address. But the editors were quickly reverted by administrators (without any community discussion), and if they persisted in trying to add back in that documentation, they were threatened with being indefinitely blocked from editing, and I believe some were in fact blocked.

        It was only permissible to present Arbery's past in as favorable a light as possible. I understand the "BLP - Biographies of Living Persons" policy on Wikipedia is intended to respect the human dignity of living people, the recently deceased, and the families thereof. But in a criminal case, shouldn't there at least be some allowance for discussing what the reliable news media have said in terms of background of both the alleged perpetrators and the victim -- especially if the two had a potential previous history with one another?

        All this while the accused killer(s) of Arbery were described on Wikipedia's talk pages as "rednecks", "murderers", "hillbillies", and the like. They were not protected by the BLP policy, it seems.

        Again, I am not saying this is an easy situation to resolve. It simply seems clear that the Wikipedia administrative authority had one (and only one) way of seeing that it was resolved according to their house point of view.

        reply to this | link to this | view in chronology ]

  • icon
    klarg (profile), 22 Jul 2020 @ 6:38pm

    Wikipedia

    Wikipedia has what is probably the most pragmatic system of oversight/error correction (for an open internet site).

    It is much more truthier than the White House. Or Fox News.

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 22 Jul 2020 @ 7:30pm

    Yup, remember hearing of that controversy and it’s among one of the more prominent anti-Wikipedia examples that exists today. Wikipedia is largely accurate and you can count on it most of the time to get reliable information. More often not the issue is that the data is outdated, not necessarily inaccurate or worse, intentionally false or defamatory. I remember someone editing Damon Dash’s Wikipedia page to say that he was “broke”, apparently this the claim was so hurtful to Mr. Dash’s feelings he contacted the legal department of the Wikipedia Foundation and they had the article locked down from any non-administrator edits for a solid two years. So much for community moderation.

    Moderation of users’ conduct on Wikipedia is a whole other story. If anyone’s familiar with the English Wikipedia community, they may know of the administrator Fram and how his blunt enforcement of Wikipedia rules ruffled a few feathers from the Foundation which owns Wikipedia. From what I remember he lost his administrator status and was banned, but successfully appealed after the community protesting the Foundation’s actions as an overreach. Fram himself apparently was a bit of a stern administator, he edited according to the rules, but wasn’t nice and that’s what got him banned.

    My account is banned indefinitely for a similar reason. One insult to some frilly editor and edits I made YEARS ago get taken out of context and put on display to brand me an anti-semite. You get a limited amount of time to make your case as to not get banned, and if you miss that opportunity, adios. Sucks that I have to evade the shit, but I still rise above the community and appreciate Wikipedia for what it’s best known for - its articles.

    reply to this | link to this | view in chronology ]

  • identicon
    Pixelation, 22 Jul 2020 @ 7:56pm

    No

    reply to this | link to this | view in chronology ]

  • icon
    seedeevee (profile), 22 Jul 2020 @ 8:48pm

    No.

    The continuing case of Wikipedia editor Philip Cross shows how the manipulation continues.

    https://www.bbc.com/news/blogs-trending-44495696

    This entity is still there.

    reply to this | link to this | view in chronology ]

  • identicon
    MathFox, 23 Jul 2020 @ 2:02am

    More interesting questions

    Does Wikipedia handle disinformation better than other media?

    How does Wikipedia compare with respect to objectivity to a paper encyclopedia?
    Is Wikipedia better in containing and correcting misinformation than Twitter, Facebook, YouTube?
    Is Wikipedia better in mentioning all sides to a political story than Fox, CNN, Washington Post or The Times?

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 23 Jul 2020 @ 4:48am

    Does Wikipedia handle disinformation better than other media?

    I think most would say yes. Their moderator / contributor / editor ... etc system, while clearly not perfect, seems to generally do fairly well.

    How does Wikipedia compare with respect to objectivity to a paper encyclopedia?

    I believe most sources would say they are comparable, with Wikipedia being much quicker to weed out biases. Hardcopy encyclopedias, when they were a thing, could take decades to make changes.

    Is Wikipedia better in containing and correcting misinformation than Twitter, Facebook, YouTube?

    Yes.

    Is Wikipedia better in mentioning all sides to a political story than Fox, CNN, Washington Post or The Times?

    Yes.

    reply to this | link to this | view in chronology ]

    • identicon
      MathFox, 23 Jul 2020 @ 9:53am

      Re:

      May I add [Citation Required] to your answers ;)

      I know that Wikipedia aims for a high standard of objectivity and reliability; I observe that on these aspects they match highly respected professional publications.
      I don't think you can demand perfection from any organization, you better look what their track record is and decide with how big a grain of salt you want to consume their publication.

      reply to this | link to this | view in chronology ]

      • icon
        Gregory Kohs (profile), 23 Jul 2020 @ 1:02pm

        Re: Re:

        I just clicked "Random article", and I got the page about James Lionel Michael. Some sentences from that short article:

        • After visiting Europe, Michael was articled to his father and began to mix in artistic and literary society.
          -- I understand that "articled" as a verb here means to bind by an article of covenant or stipulation, as with an apprenticeship; but will most Wikipedia readers have any clue what that sentence means?

        • Sheridan Moore states that Michael became friendly with Millais and Ruskin...
          -- Who is Sheridan Moore, and why do we care what he stated?

        • He became friendly with Joseph Sheridan Moore who introduced him to Henry Kendall, whom he afterwards took into his office and "treated as an affectionate elder brother would a younger one".
          -- Completely unsourced information, but we'll trust whoever wrote (or plagiarized) the Wikipedia article, I suppose.

        • Michael married in 1854...
          -- This sentence comes after the sentence telling us how Michael died, some 14 years after his marriage. It's information, but confuses the reader by being out of chronological order.

        • His long poem, John Cumberland, contains some good passages, however has many patches of prose.
          -- That seems like an opinion. Whose, we cannot know, because the claim is not cited to any source.

        It's not terrible, by any stretch... but I would hardly say that this "matches" the highly-respected professional publications off which the Wikipedia re-write is based. Agreed?

        reply to this | link to this | view in chronology ]

        • identicon
          Anonymous Coward, 23 Jul 2020 @ 1:42pm

          Re: Re: Re:

          Wikipedia is not trying to be a professional journal, but rather an encyclopedia for everybody. As an encyclopedia it gives an introduction, and usually references to more detailed and advanced resources. Wikipedia does well as a source of general knowledge, and is not aiming to be a specialist level source like professional journals are.

          reply to this | link to this | view in chronology ]

  • icon
    Gregory Kohs (profile), 23 Jul 2020 @ 7:57am

    One experiment in Wikipedia misinformation

    When I set out a few years ago to test how resilient Wikipedia would be to subtle misinformation (and by subtle, I mean deliberately incorrect information, formatted suitably -- not things like "MIKE HAZZ THREE HEADZ! ! !" which most people associate with being handled relatively well by Wikipedia), I was rather surprised that fully 60% of my deliberately misinformed pieces of content were not remedied within not just days, but weeks or months.

    My research was given a mention in the Washington Post, and my own write-up of the experiment can be found here: https://wikipediocracy.com/2015/04/13/experiment-concludes-most-misinformation-inserted-into-wikiped ia-may-persist/

    reply to this | link to this | view in chronology ]

    • identicon
      Anonymous Coward, 23 Jul 2020 @ 8:33am

      Re: One experiment in Wikipedia misinformation

      Just so people are aware, this gentleman has an axe to grind and a business to promote.

      reply to this | link to this | view in chronology ]

      • icon
        Gregory Kohs (profile), 23 Jul 2020 @ 9:24am

        Re: Re: One experiment in Wikipedia misinformation

        It's been few years since I've wielded an axe in my perspective toward Wikipedia, and the link you provided is no more a "business" for me than a lemonade stand that you might see a child running on a hot summer day. It costs me more to run that website (out of respect to the contributors who published their content there) than I earn from leads generated by it.

        But, fair enough -- it's worth pointing out to strangers that I'm not just some "random" participant on Wikipedia.

        reply to this | link to this | view in chronology ]

      • identicon
        Anonymous Coward, 27 Jul 2020 @ 1:52am

        Re: Re: One experiment in Wikipedia misinformation

        Having an axe to grind and a business to promote doesn't make him a liar. Was his comment truthful?

        reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 24 Jul 2020 @ 8:47am

    Wikipedia is garbage

    Several years ago I pointed to Wikipedia's entry for Margret Sangor. It covered her racist views and belief in eugenics. Now when you look at her entry it paints her as a saint. And sadly leftists will not look further like to her book and her own writings to see the truth. So Wikipedia is worthless when it comes to anything that is even remotely controversial.

    reply to this | link to this | view in chronology ]

    • icon
      bhull242 (profile), 24 Jul 2020 @ 12:25pm

      Re: Wikipedia is garbage

      Question: are any other encyclopedias any better in this regard?

      reply to this | link to this | view in chronology ]

      • icon
        Gee Kay (profile), 24 Jul 2020 @ 1:43pm

        Re: Re: Wikipedia is garbage

        Looking at Encyclopedia Britannica, I can see that on July 21, 2020 (only three days ago), EB's senior editor of biomedical sciences, Kara Rogers, added the following paragraph about Margaret Sanger (note, not spelled "Margret Sangor"):

        Sanger’s legacy has been complicated by her support of eugenics, the idea that selective breeding for desired heritable characteristics could improve future generations of humans—an idea that was popular in the early 20th century (though it was later debunked). At the time Sanger began her work with birth control, eugenics was championed by well-known and respected scientists. It is unclear how extensively Sanger was involved in the eugenics movement, though she did believe that birth control could be used to prevent the breeding of unfit individuals. In addition, through the “Negro Project,” working closely with NAACP leader W.E.B. Du Bois, Sanger brought birth control to African American communities. As a consequence of these actions, critics have described Sanger as racist. However, as with her work in white communities, Sanger emphasized the importance of giving African Americans choices about parenthood and the number of children they wished to have. It is generally accepted that Sanger’s notions were no more racist than those found in society in general at the time.

        I don't know if this is "better" than Wikipedia in terms of content, but I do know that I am more at ease knowing the identity and credentials of the person who added the content. That is almost always missing from Wikipedia's content -- you don't know the real name or credentials of (probably about) 90% of the content contributors; and even if you do have that information about the User, it's still a pain in the neck to look up and investigate who added which specific piece of text.

        reply to this | link to this | view in chronology ]

  • identicon
    Cynthia M. Moore, 23 Nov 2020 @ 8:50am

    Yes, It is very true that Wikipedia is the most popular nowadays. Thank for providing very useful information your articles always have best content. As the time passes away the google and chrome became most popular site. I always read these type of article but I do not have so much time because I got too many assignments then my friend suggest me edu bridie and now I do my assignments by this and spending my mostly time reading new articles. I always ready to gain knowledge as much as I can.

    reply to this | link to this | view in chronology ]

  • identicon
    Thryf, 30 Jun 2021 @ 2:51am

    Thanks <a href="https://www.google.com">WHAt is</a>

    reply to this | link to this | view in chronology ]


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