Facebook Finds More Broken Metrics, Metrics Industry Rejoices

from the i-bet-they'll-count-the-dollars-accurately dept

Back in September, Facebook issued a mea culpa when it realized it had been accidentally inflating a key video metric for over a year. Now, the company has turned up several more audience metrics that were being miscalculated:

The company publicly disclosed on Wednesday that a comprehensive internal metrics audit found that discrepancies, or “bugs,” led to the undercounting or overcounting of four measurements, including the weekly and monthly reach of marketers’ posts, the number of full video views and time spent with publishers’ Instant Articles.

None of the metrics in question impact Facebook’s billing, said Mark Rabkin, vice president of Facebook’s core ads team.

Facebook is always quick to add that last part, of course — and it's technically true, though the indirect impact of performance metrics on how much publishers are willing to spend on Facebook ads is somewhat harder to be sure about. But what's more interesting is Facebook's plan to fix and improve the metrics going forward:

For starters, Facebook will provide viewability data from third-party metrics companies like Moat and Integral Ad Science for display ad campaigns. Previously, this data was limited to video campaigns.

... In addition, Facebook said it is working with Nielsen to count Facebook video views, including both on-demand views and live viewing, as part of Nielsen’s Digital Content Ratings metric.

... Lastly, Facebook said it plans to form a Measurement Council made up of marketers and ad agency executives, and will also roll out a blog to more regularly communicate updates about measurement.

Well, one thing is clear: fixing Facebook metrics is going to be a huge boon... for the metrics and marketing industries. Big new contracts for metrics companies! Executive jobs on Facebook's new council! A new strut to prop up the ersatz monster of Nielsen ratings! Millions of dollars will be spent fixing and refining these metrics — which Facebook emphasizes are only four of over 220 it collects. Wow, 220! But online advertising still almost universally sucks, so you'd almost think the quantity of metrics isn't helping, and might even be optimizing in the wrong direction...

So what exactly are the benefits for publishers and users going to be? Is advertising going to improve in quality? All the pressure on Facebook over this has come from marketing agencies, advertising networks and other tracking and metrics companies. And they're the ones who are still complaining, since Facebook still doesn't plan to allow ad buyers to add third-party tracking tags as some, like GroupM (the world's largest advertising media company), have called for. But given how ultimately useless such metrics generally turn out to be, here's my question: do these companies actually know or even care if any of these things improve the efficiency or efficacy of advertising's ultimate goal — connecting consumers with products they want and generating a positive return on investment for advertisers — or does that not really matter, since they can profit just by showing clients fancier charts with more numbers and boasting about more elaborate tracking mechanisms in a whirlwind of marketing-speak about their new, revolutionary approach to serving everyone the same damn ad for a Thai dating website?

I know what I think. But hey, just because a castle is built on sand doesn't mean Facebook can't pay for a few new towers, right?

Filed Under: ads, broken metrics, metrics
Companies: facebook


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  • identicon
    Anonymous Coward, 21 Nov 2016 @ 2:54pm

    Metrics are written in ...

    Well if the data is gathered into a spreadsheet the chance to mess that up are legion.

    reply to this | link to this | view in chronology ]

  • icon
    Norahc (profile), 21 Nov 2016 @ 3:13pm

    Measurement Council

    For some reason, I couldn't help but read

    Lastly, Facebook said it plans to form a Measurement Council made up of marketers and ad agency executives,

    As

    Lastly, Facebook said it plans to form a Measurement Council made up of SEO spammers and SEO spammers,

    reply to this | link to this | view in chronology ]

  • identicon
    Mark Wing, 21 Nov 2016 @ 3:43pm

    This is why I've left my blogs on Google for so long. They'd look 10 times better converted to Wordpress, but I know that Google has my back as a blogger. Google won't puss out over every legal threat.

    Also, Google shrugs off the DDoS attacks that one of my blogs routinely gets from calling out an unscrupulous VPN provider.

    reply to this | link to this | view in chronology ]

  • icon
    orbitalinsertion (profile), 21 Nov 2016 @ 4:21pm

    Do they even care? Probably not. I think they are in the business of business is business business.

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 21 Nov 2016 @ 5:20pm

    A Thai dating website? Maybe you shouldn't look at that on the same device as you use to look at Facebook. Facebook knows...

    reply to this | link to this | view in chronology ]

  • identicon
    NotAFan, 21 Nov 2016 @ 5:28pm

    This should impact the company in some meaningful way

    Let the new era begin, where people walk away from social media and engage the real world in meaningful and productive ways.

    Walk away from the algorithm created bubbles of likeness, engage with people that those algorithms kept them away from.

    Facebook is filler for not living a full meaningful life, when all we need do is visit the granparents or grankids instead of putting up a new photo or perhaps even talk to and engage in activities with neighbors and build actual community which so many complain is failing.

    Wake up world...

    Had to be said, not a fan of Facebook and their excuses for something not coded correctly or not providing informed consent on changes made to their platforms.

    Each mistake in some metric should be a ding on their companies credit standing or risk assessment. As much as the world hates regulation, this is a company that needs someone looking over its shoulder.

    reply to this | link to this | view in chronology ]

  • icon
    afn29129 (profile), 22 Nov 2016 @ 5:37am

    Feeding false information

    It has been so much fun feeding false information to Facebook. It seems that lots of other people did the same thing. And the fools believed it. Weeee!

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 22 Nov 2016 @ 6:06am

    Funny, i know some organisations that would love this miscalculation ability.....you know......on purpose

    reply to this | link to this | view in chronology ]


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