Netflix Refunds Money Without Being Asked
from the that's-how-it's-done dept
With so many stories out there of companies screwing over customers or making life difficult for users, it's always nice to hear a good story. Apparently, Netflix recently had a problem with their Xbox video streaming, and proactively refunded money to customers without them asking. I can't think of any other company I've heard of that's done that. Hell, I remember a past broadband provider who I would call (regularly) without outages, and the best they would do is say that after the service came back, I could call and then they would process a refund -- knowing that when that finally happened hours later, it wouldn't be worth the hassle to call back in and wait on hold.