Comcast Apparently Verifies Next To Nothing Before Digging Up A Yard
from the verification?-why-that-takes-time... dept
Hot on the heals of a tragically botched Comcast installation blowing up a house, killing two people, comes a story from security blogger Mike Rothman, about how some folks at Comcast just showed up at his house the other day preparing to dig up his yard to install a line. There were a few problems with this, starting with the fact that he didn't order (nor want) a line -- and there actually already was a cable line into the house. He investigated the issue and discovered that someone using the name of whoever owned the house two owners prior to him was on the work order. Rothman has a few different theories for what may have happened (some a bit more paranoid than others), but can't make sense of why this would happen. Much scarier, however, is the fact (as he points out) that Comcast did nothing to verify the order before they planned to start digging up someone's yard. They didn't check with the homeowner. They didn't call the person on the work order. They didn't even check to see if there was already a cable line to the house. They just sent a crew out to dig. It seems like this is the sort of thing that shouldn't happen. It's not hard to do some basic checking before ripping up someone's yard, but apparently that's not how things are done.