Oh, Look: Another Sony Quality Problem
from the walkman-with-broken-legs dept
Despite all its business troubles, Sony's products have managed to maintain a strong reputation. Despite sometimes carrying a premium price over other brands, many consumers felt that Sony made solid, reliable products, and they were content to pay for that quality. But a recent string of problematic products from the company makes you wonder if something is slipping at Sony: the PlayStation 3 was plagued by manufacturing delays, there was that little problem of all those Sony-made batteries getting recalled, and now it's had to announce a recall of several digital camera models after a problem first reported a year ago was found to be more widespread than first thought. Alongside the company's long-running rootkit fiasco, that's a lot of bad PR for the company to deal with, and it seems unlikely for Sony to come out unscathed. The company really is struggling to turn itself around, and the last thing it needs at this point is for its brand to take a hit and consumers to see its products as unreliable. So a note to Howard Stringer: while sorting out the company's content and technology mess is important, don't let it come at the expense of product quality. Sony can't afford to fail at either one at this point.