Indian Outsourcing Firms Hang Up The Phone

from the moving-on dept

Get ready for another round of calls for protectionism. Earlier this year there were reports that offshoring work to India was starting to get expensive as demand for labor intensified. Combined with competition from other emerging markets, the margins for simple services, such as call centers, have eroded significantly. So it makes sense that Indian outsourcing firms are moving up the food chain, refusing call center work, and all its attendant nuisances -- like abusive callers -- in pursuit of higher value work that commands greater profits. Some are accepting call center work only if it's packaged with something more valuable. Many who express concerns about the global economy see a so-called 'race to the bottom' whereby workers and economies compete with each other to offer the cheapest labor. But in reality, as the India example demonstrates, global trade has created a virtuous cycle of higher wages, better jobs, greater skills, and increased standard of living. Of course, India's engaging in higher value work will cause fresh consternation here, but those fears will be as misguided as they've been in the past.
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  • identicon
    Darin, 31 Jul 2006 @ 12:14pm

    Indian Spell Checkers

    With writing that includes:
    "with each other to be offer the cheapest labor" and
    "deomosntrates"
    I suggest that India provide customized spell checking. That would truly be value-added!

    reply to this | link to this | view in chronology ]

    • identicon
      DittoBox, 31 Jul 2006 @ 12:24pm

      Re: Indian Spell Checkers

      Though you may be right, the former is a grammatical error and not something that a spell-checking application would catch. That is unless it had grammar checking as well.

      reply to this | link to this | view in chronology ]

    • identicon
      Jacob, 31 Jul 2006 @ 12:28pm

      Re: Indian Spell Checkers

      Geez, who cares about a few spelling mistakes, get over it man.

      reply to this | link to this | view in chronology ]

    • identicon
      Posterlogo, 31 Jul 2006 @ 12:59pm

      Re: Indian Spell Checkers

      Ya, that's not racist at all, you piece of shit. At least they can speak and write English. How's your hindi?

      reply to this | link to this | view in chronology ]

      • identicon
        Joe in Arizona, 31 Jul 2006 @ 1:06pm

        Re: Re: Indian Spell Checkers

        I am sure your hindi sucks as much as his. I say down with outsourcing!

        I am sick of calling a US based company and getting some sambo that has no clue on what I mean or say, much less I can't understand a damn word they say. I have heard they send people to schools there to teach them how to speak "american", yea right, "Howdy Ya'll! My name is Naresh, how can I help ya git-r-done?"

        reply to this | link to this | view in chronology ]

        • identicon
          Brian, 31 Jul 2006 @ 1:25pm

          Re: Re: Re: Indian Spell Checkers

          Yeah.. Half the call is both of you repeating yourselves because they use odd terminology for things. I was asking someone about an interest rate on a credit card and they had no idea what i meant and kept calling the interest something different and now i cant remember what it was. It's horribly annoying. Sadly, I prefer to talk to those horrible recorded voice programs you get now instead of the indians, i have to repeat myself less.

          reply to this | link to this | view in chronology ]

      • identicon
        ForkBoySpam, 31 Jul 2006 @ 1:24pm

        Re: Re: Indian Spell Checkers

        Posterlogo - You are a retard.

        The "racist" post that you are referring to has nothing to do with being racial at all. It was a comment aimed at the author (Joe) because he made a grammatical error and spelled a word wrong. The insinuation is that maybe the spell checking should be outsourced, so errors like this could be avoided.

        I reiterate - You are a retard.

        reply to this | link to this | view in chronology ]

  • identicon
    tommyboy, 31 Jul 2006 @ 12:30pm

    wwhatever

    ur speel chexer kant fix errs its all ahbot propper langredge. ;-)

    reply to this | link to this | view in chronology ]

  • identicon
    Joe Smith, 31 Jul 2006 @ 12:33pm

    Corruption

    Seems to me that one of the reasons so many Indian entrepreneurs are pursuing outsourcing work from the West is that their domestic economy is so corrupt that it is easier to sell services to the West than it is to provide goods or services to its own market.

    Any one concerned about the impact of outsourcing in all of its forms should be pressing for an end to domestic corruption in India and China which drive entrepreneurs in those countries to try to do business with more trustworthy customers in the West.

    reply to this | link to this | view in chronology ]

    • identicon
      Manuel, 23 Jun 2007 @ 12:59pm

      Re: Corruption

      "Seems to me that one of the reasons so many Indian entrepreneurs are pursuing outsourcing work from the West is that their domestic economy is so corrupt that it is easier to sell services to the West than it is to provide goods or services to its own market."

      LOL. That's stupid.

      I suppose you never came across the idea that perhaps they take advantages of differences in currencies.

      reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 31 Jul 2006 @ 12:33pm

    Can't you just see where this is headed? "Dateline: Borneo. Two years ago, this island nation got its first satellite dish. Now it has been announced the first call center will begin taking calls for corporate clients..."

    reply to this | link to this | view in chronology ]

  • identicon
    Little Mongrel, 31 Jul 2006 @ 12:33pm

    Yeah,right !

    Sooo the indys have decided that just answering the phone does not cut it....
    soon they will refuse those pesky programming jobs as well...and only ask for the architecture ones...yeah right ! that's when they'll go belly up with all the bullshit and move here again on H1s ....but by then we would have figured out how to make software without human intervention ( well maybe with the help of a couple of thousands vise men from the east )

    reply to this | link to this | view in chronology ]

  • identicon
    Little Mongrel, 31 Jul 2006 @ 12:34pm

    Yeah,right !

    Sooo the indys have decided that just answering the phone does not cut it....
    soon they will refuse those pesky programming jobs as well...and only ask for the architecture ones...yeah right ! that's when they'll go belly up with all the bullshit and move here again on H1s ....but by then we would have figured out how to make software without human intervention ( well maybe with the help of a couple of thousands vise men from the east )

    reply to this | link to this | view in chronology ]

  • identicon
    AvyTech, 31 Jul 2006 @ 12:41pm

    Must... be... PC...

    Why exactly is outsourcing even legal? I'm the last person to be anti-[insert race here], but American jobs should belong to Americans anyway. If a company has a physical call center/office in India, then sure, let them hire Indian workers. But companies in America shouldn't be able to hire foreign workers because in a way it's treason. Think before you flame. It hurts the American people.

    reply to this | link to this | view in chronology ]

    • identicon
      Bella, 24 Sep 2007 @ 9:54am

      Re: Must... be... PC...

      Well, its not about Indian or Americans its about talent. If a particular person possess the required talent/intelligence and meets the criteria for the particular job he/she will be hired irrespective of nationalism. Correct me if I am wrong. Many Thanks

      reply to this | link to this | view in chronology ]

  • icon
    chris (profile), 31 Jul 2006 @ 12:49pm

    callcenter work sucks, period

    i used to work of a firm that companies outsourced their helpdesks to, and the job sucked miserably. i took the first opportunity to jump ship.

    my wife worked for a bank's call center for like 6 months and she hated every second of it and jumped ship as well.

    it doesn't matter what country you live in, or how much you get paid compared to your local standard of living... call center work sucks balls.

    there is tremendous turnover (probably cuz the job sucks), the management is never available to you to help customers (which makes the job suck), and the people who call you are either complete idiot or complete jerks. often they are both.

    customer service and tech support do not make money, they are an expense. as long as corporation considers service and support to be necessary evil, the jobs will suck and no one will want to do them, no matter how poor the country is that you outsource to.

    reply to this | link to this | view in chronology ]

  • identicon
    Some guy with a gripe, 31 Jul 2006 @ 12:57pm

    No reason to be PC....

    "It hurts the American people."

    Who said these people who outsource thier jobs off American soil give a damn about the American people?

    They could careless how many out of work people we have as long as they get thier profit margins where they want them......

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 31 Jul 2006 @ 1:17pm

    Hurting the 'American People'

    Outsourcing does't necessarily hurt the 'American People'. When American companies use cheaper labor they increase their own profit. By increasing their own profit they are able to increase/expand their businesses. By increasing their businesses they are able to offer better jobs, jobs that don't go to nation's that don't have right 'type' of employees to handle them. Make sense?

    reply to this | link to this | view in chronology ]

    • identicon
      Anonymous Coward, 31 Jul 2006 @ 1:48pm

      Re: Hurting the 'American People'

      No. If it's always about the bottom line then it does NOT create jobs because the company will always be outsourcing the bulk of their work to cheaper markets.

      The only jobs they'll create here are for very few executives hired to continue cost-cutting - which means more outsourcing.

      I don't buy your logic.

      reply to this | link to this | view in chronology ]

      • identicon
        Anonymous Coward, 31 Jul 2006 @ 2:08pm

        Re: Re: Hurting the 'American People'

        Choose one:
        1. operate domestic call center for tech support
        2. build new domestic production facility

        You can eat your cake and have it by doing either of those cheaper. Get an economic clue.

        reply to this | link to this | view in chronology ]

        • identicon
          CorporateSlave, 6 Aug 2006 @ 6:41am

          Re: Re: Re: Hurting the 'American People'

          Outsourcing is all about corporate greed. Part of the sales pitch is globalization.

          Look at the efforts to block the sale of Canadian prescription drugs to the US. The whole globalization/equal footing type scenario just goes out the window. They only want it when they are the ones seeing the profits. When someone else is getting the money that evenhanded attitude goes away.

          reply to this | link to this | view in chronology ]

    • identicon
      me, 1 Aug 2006 @ 10:23am

      Re: Hurting the 'American People'

      'By increasing their own profit they are able to increase/expand their businesses.'
      Nice theory, but the reality I see is only increase/expand execs salary/bonuses. The fat are getting fatter.

      reply to this | link to this | view in chronology ]

  • identicon
    Herbie, 31 Jul 2006 @ 1:20pm

    Huh?

    I had to call tech support on a product the other day. The guy's english was so bad that I just hung up. I couldn't understand a word he said.

    On another previous call, I had apparently gotten too far ahead of describing the problem and when he finaly did ask a question, I could tell he was at only the second question on his cheat sheet. It took me about 10 minutes to finally get to the actual problem.

    I'm all for keeping jobs in America. I know that where my wife is from they opened two telemarting firms. The unemployment there was in the mid double digits. They still had problems keeping the jobs filled. I think they had the most turnover than any business I've ever heard of.

    reply to this | link to this | view in chronology ]

  • identicon
    IT Techie, 31 Jul 2006 @ 1:32pm

    Outsorucing bad?

    To all of those complainers stating that outsourcing is taking away American jobs. I am trying to remember what is the unemployement rate in America right now, 5%?

    To all those complainers stating that it is bad for business. Outsourcing increases profits, true, but at the same time they lower costs for the consumer, thus I see that as a good thing.

    Once again to those complaining about taking away American jobs. The jobs that are outsourced are not wanted by Americans, as stated above many times.

    To those complaining about sending money elsewhere. Ok, so there economy becomes stronger, thus they are buying more "widgets", who sells the most "widgets"?

    This is futile, all of you against outsourcing pick up a Macroeconomic book and rethink your logic, because you are clueless. While you are at it, pick up the local newspaper and read about the unemployement rate, history, today, i don't care. Learn something instead of bitch about something.

    reply to this | link to this | view in chronology ]

    • identicon
      ForkBoySpam, 31 Jul 2006 @ 1:38pm

      Re: Outsorucing bad?

      Hmmmm.....since the US is really loosing out in the foreign trademarket I'd have to say we don't have the "widgets" market quite wrapped up yet. Prime example of the faultering trade is the auto-industry.

      Far as Americans not wanting the jobs, I can think of about 150 of my former co-workers that would love to have their helpdesk job back.

      reply to this | link to this | view in chronology ]

    • identicon
      mmichaels, 31 Jul 2006 @ 1:40pm

      Re: Outsourcing bad?

      I agree!

      You don't even mention "insourcing" eg. Honda. If outsourcing is so bad, then should we close down all the foreign offices/companies providing good jobs in the U.S.?

      People like to look at the jobs that are lost overseas without even considering the jobs that are also gained from foreign companies.

      reply to this | link to this | view in chronology ]

      • identicon
        ForkBoySpam, 31 Jul 2006 @ 1:44pm

        Re: Re: Outsourcing bad?

        Though I stick to my previous comment. I just wanted to say that you bring up a good point. It's easy to see at what you are losing, and miss what you gain.

        reply to this | link to this | view in chronology ]

    • identicon
      That Crazy Person, 31 Jul 2006 @ 3:06pm

      Re: Outsorucing bad?

      in response to Outsorucing bad? by IT Techie on Jul 31st, 2006 @ 1:32pm.

      The actual unemployment rate is higher than 5%. Please remember that the unemployment rate is just a list of all people currently collecting unemployment checks. After they cut you off from the benefits you are no longer counted in that percentage. There is an article in the NY Times today titled "Men Not Working, and Not Wanting Just Any Job" that shows that there are a lot of people who have been out of work for multiple Years now who are no longer actively looking via the Unemployment Office and so are not counted at all.

      If there are less people with jobs in the US Middle Class then there are less people who can afford to buy new cars and expand the rooms in their house and pay to renovate.

      Eventually with a smaller pool of US consumers who can actually afford their products these American companies will end up dying off or being bought up by Foreign companies who have invested in the Euro since all monies except for the US Dollar are going up in value.

      Only by borrowing money from Germany, Japan and China is the US dollar holding onto the value it currently has.

      Everyone will have to have a skill that no one else has to stay employed. I wonder what your skill is.

      reply to this | link to this | view in chronology ]

  • identicon
    Big Al, 31 Jul 2006 @ 1:33pm

    We control who answers the phone

    Before you buy your next "gotta have it" e-toy, ask the question: "Who answers this company's help desk?"

    If the answer is not "An American." don't buy it!

    PROBLEM SOLVED!!

    reply to this | link to this | view in chronology ]

  • identicon
    Dan, 31 Jul 2006 @ 1:42pm

    Outsourcing

    I love it when people compain about outsourcing. I think it's especially fitting when people complain about outsourcing and in the next post bitch about how bad work sucks.

    If you shop at Wal-mart, if you enjoy regular increases in pay (as the average American has), and if you expect that you should be able to buy a microwave, TV, dishwasher, etc for less than you paid for it 10 years ago, you're not opposed to outsourcing... in fact, you LOVE outsourcing.

    In order for us to retain the spot as one of the best paid, and highest skilled workforce, we need to be the most flexible. People will get laid off, but they will be working in more productive, and probably higher paying jobs... perhaps even supervising those that took the jobs in the first place! If we protect unproductive jobs, our economy will stagnate and decline... as China's eventually will.

    If you can learn and adapt, outsourcing is a very good thing.

    reply to this | link to this | view in chronology ]

  • icon
    rijit (profile), 31 Jul 2006 @ 1:46pm

    Blatant Failure from my stand point...

    "Of course, India's engaging in higher value work will cause fresh consternation here, but those fears will be as misguided as they've been in the past."

    Umm, where exactly do you live. Call centers in India are a failure from a consumer stand point, some of those fears came true. I will not deal with a call center in India, they can't understand English. They speak it and translate it but they can't comprehend what someone is saying in English over the phone. I refuse to buy from any company using an overseas call center. HP is my biggest example. I bought this laptop and found out about the call center after trying to deal with them. I won't do it again. I research any major purchase now and if I find they use overseas call centers I pass on to the next brand. Very easy to check, just call and 800 number on there support website... Bad thing is, some of the credit reporting companies like Transunion use overseas call centers too so I can't opt out of using all overseas call centers unfortunately and this has caused some real issues in dealing with companies for me.

    reply to this | link to this | view in chronology ]

    • identicon
      mih2949, 20 Mar 2007 @ 8:17am

      Re: Blatant Failure from my stand point...

      Citibank, AOL, SONY, IBM everything is India with their "customer service". It is just a nightmare. I decided to learn Spanish and have the customer service at least from somebody who speaks and has the proper culture to understand what your needs are. indians are aggressive on the phone, treat you as thief... and after wasting time you are getting nothing. that is what CEO want but on a long term they will lose as India is behind at least 300 years.

      reply to this | link to this | view in chronology ]

  • identicon
    Asad, 31 Jul 2006 @ 1:49pm

    Indian Call Centers

    For those of you who are Dell customers and who have called their tech support, you must be familiar with the typical scenario of an Indian person answering on the other end of the line in half-cooked English with a "distinguished" accent.

    Considering the lack of any quality check on the call center business in India, this does not comes as a surprise. Some time back Apple pulled back their call center operations from India to elsewhere. Why did these events happen?

    Just a little thought and we get to realize that the tech boom in India is not all that it is hyped up to be. Step out of the urban dwellings of India and you are back to the real poor, illiterate India where the average man earns less than half a dollar in a day; a place with AIDS on the rise.

    The tech boom in India will soon die with increasing wages and what will be the end result? A lot of deprived people with an economy going into recession. Thank goodness I don't have any investments in any companies involved in India.

    reply to this | link to this | view in chronology ]

    • identicon
      Another genius on the 'Net, 31 Jul 2006 @ 2:42pm

      Re: Indian Call Centers

      Thank goodness because god doesn't exist. Wait...investments in any companies involved in India...yada yada yada. A place with AIDS on the rise. The way others describe the planet makes it sound too difficult to keep going... Pass the gun so I can do us all a favor. Only geniuses post on the internet. The really, really smart geniuses call out typos in articles. You have to have an IQ of at least a five to ten in order to see that btu and but are not the same words (da, der, der - for Carlos Mencia fans). Outsource your thinking because you can't handle the truth. Just go out and buy your anti depression pills and stay high till your organs die. Hooked on phonics worked for me ... A, S, D, F, G, how I wonder how you were raised. Maybe a little nursery rhyme would be nice right about now? Itsy bitsy internet poster, writing up another stupid point of view, here comes the blog Moderator, and deletes your best effort to look smart. No worry, it's my fate also. Thats why I eat Cheetos, watch soap operas, listen to country music, and ride the tornados in my trailer as a sport. Would go mudding but I lost my truck in the lake when I went fishing.

      reply to this | link to this | view in chronology ]

    • identicon
      Galt, 1 Aug 2006 @ 1:12am

      Re: Indian Call Centers

      Hahahaha..sneaky b*s****.
      @Asad, you are a Pakistani. I doubt you would want to invest anything in India under any circumstances. The bleakness that u just invested in outlining India is troubling Pakistan in multiples and not troubling India as much.

      For all its faults, India is booming and will continue to. Having recently been to Bangalore, I can see what they are so proud about. They are not perfect but they have their priorities right. The people are concentrating on lifting themselves out of poverty - good.

      Even as an American, I feel the comments on this post are well, biased to say the least - support personnel are rarely ever of any quality - Indian or otherwise. It's just that the fact that many are in India makes the Indianess a convenient focal point for ridicule - but the low quality is evident even with with local American support "talent" - in abundance.

      See bro, all I am saying is - don't let your dirty personal bias get in the way. Say something if you have something to add - you can use other forums to spout your personal agenda.

      Goes for everybody.

      reply to this | link to this | view in chronology ]

      • identicon
        Asad, 31 Mar 2007 @ 12:07pm

        Re: Re: Indian Call Centers

        Business is business and doesn't cares for nationalities. Get out of your idealistic world of hatred and violence to look at ground realities.

        reply to this | link to this | view in chronology ]

    • identicon
      mad american, 19 Apr 2007 @ 11:17pm

      Re: Indian Call Centers

      do you buy cookies ?? your supporting kraft foods who just switched to a new support vender. They fired the american workers,switched from ibm to dell and moved there helpdesk to pune india..
      Bastards!!

      reply to this | link to this | view in chronology ]

    • identicon
      Sayaji, 24 Sep 2007 @ 10:20am

      Re: Indian Call Centers

      And ofcourse I don't see a single reason why Pakistan has never acquired anything or progressed till date. You step anywhere in Pakistan and you'll see the real poor, illiterate Pakistan which is incapable of anything.

      reply to this | link to this | view in chronology ]

  • identicon
    Yakov, 31 Jul 2006 @ 2:10pm

    India?

    I had a call with a customer service rep and I had a major communication problem, asked for a supervisor, got one and asked where was this person I was talking to based and why was there such a language issue, she said he was based in Texas, and he was American -- now, maybe she was not allowed to tell me he was in Bangalor, and I did hear an accent from the guy I was talking to, but Texas, or India, he was not well trained or educated -- maybe not even human -- I could have been talking to a pod person -- in either case 5 minutes with him was enough to demand a supervisor.

    reply to this | link to this | view in chronology ]

    • identicon
      Dan, 31 Jul 2006 @ 2:18pm

      Re: India?

      You very well could've been speaking to a prisoner... seriously, I'm not even joking.

      Jobs (esp call center jobs) are so hard to fill that there is a certain amount of "outsourcing" performed to prisons. They work for something rediculous (sp?) like 19 cents an hour (and you thought India was cheap!).

      Those are obviously not the most educated or well spoken people, and those are among the reasons why the prison outsourcing trend has not caught on like wildfire.

      reply to this | link to this | view in chronology ]

    • identicon
      Anonymous Coward, 5 Aug 2006 @ 5:00am

      Re: India?

      What were you calling Tech Support for? I do know for a fact that Texas has a few callcenters.

      reply to this | link to this | view in chronology ]

  • identicon
    William, 31 Jul 2006 @ 2:23pm

    outsourcing

    Well BPO (business process outsourcing) does help keep the cost down for companies. If you want to talk to an american technician for that 50$ router you just bought expect the price of the router to double.
    I think the important jobs that we should be trying to keep are the production jobs. And the high tech jobs that pay really well. If we can keep those we should be able to maintain and even continue to raise the standard of living for Americans.
    Some jobs will leave though as businesses try to find the cheapest way to produce there goods that can't be helped but hopefully it won't be your job or you'll be able to find an even better one ;)

    reply to this | link to this | view in chronology ]

  • identicon
    Another genius on the 'Net, 31 Jul 2006 @ 3:24pm

    My skills are playing the banjo, hustling fools, and drinking moonshine. What is your skill? Masterbating?

    reply to this | link to this | view in chronology ]

  • identicon
    Drof1337, 1 Aug 2006 @ 4:57am

    Abusive calls to Indian call centres?
    It's a vicious circle! I am usually very frustrated calling call centres that are outsourced to other countries because generally I will not only get a person on the phone who is reading from a script and has no real knowledge of the situation, but often these people also have the most tenuous grasp of English and I cannot effectively communicate with them or explain my issue in a way they can understand. This is my experience you understand, I have no problem with Indian (for example) call centres when I'm able to communicate well enough with the person on the other end of the phone but when they can't form cogent sentences it becomes understandably frustrating. This causes me to become very short with whoever I'm talking to, (although I must add that I'm never actually abusive) and so it's an unpleasant experience for them and an unpleasant experience for me. If you're going to outsource technical support or call centres to another country where the primary clients contacting them will be English, EVERY PERSON WORKING THERE NEEDS TO BE ABLE TO SPEAK ENGLISH, not just the one office supervisor. I'm sure you'll agree that it's a common sense issue, not a race issue.

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 1 Aug 2006 @ 10:07am

    Not Surprised

    This should have been seen a long time coming. Simple economics can explain this situation. Globalization helps the overall economies of other nations while bringing up the standard of living for those nations. At the same time, America's standard of living has gone down. We are just spreading the wealth;) At some point maybe there will be some equilibrium, but I suspect that will be a pretty low standard. And the very rich will have control of most of the world. They will decide where jobs go and that in turn will affect the overall standards of the area. These people will not be voted into office, they'll be the Skillings of the world and decide our patent and labour laws. I'm sick of this shit. No one can stop these people and almost no one (in the grand scheme of things) cares. Don't procreate. Your children will suffer.

    reply to this | link to this | view in chronology ]

  • identicon
    Kondagondam Nair, 23 Aug 2006 @ 11:04am

    callcenters and fun

    callcenters are outsourced to the right lcoation, i had a chance to visit a consumer callcenter in india where employees are treated like dogs, they will not be provided with breaks, treated more like robots, pathetic management, half skilled employees, cheapest labour & things like that.

    managers don't know jack shit about the job they are doing, attrition is very high and people fall sick almost every third day.

    people work in grave yard shifts, transportation and food is more like shit, even with low salaries, cost cutting is in place.

    roads and buildings are horrendous, people are more like alliens, some people work in big organizations and look more from one of those donkey ages.

    That's it from indian callcenters........ hope you enjoy it

    Kondagondam Nair
    Seagate technologies, FL

    reply to this | link to this | view in chronology ]

    • identicon
      lokayukta sagara, 23 Aug 2006 @ 11:10am

      Re: callcenters and fun

      you f**kin moron, your english is equally sick as it can get! you seem to be of indian origin and act fanatically sad, going to USA doesn't mean that you speak shit about india,

      may be your parents might have got mothered here and they might have been thrown out, hence you have sadistic feeling for india, we do a much better job than you bastards.

      loka - penjib

      reply to this | link to this | view in chronology ]

  • identicon
    Jai Nischal Verma, 31 Aug 2006 @ 4:28pm

    Kondagondam Nair .... Here are my two words for you

    Fuck off

    reply to this | link to this | view in chronology ]

  • identicon
    dana priest, 3 Sep 2006 @ 1:31am

    sick of outsourced indians

    did you know that Washington Mutual has given your banking info to foreigners, YET these foreigners CANNOT tell you which country they are in? Yet, Washington Mutual has closed 3 call centers in the past 4 mos or so AND shipped the jobs to India. I find it very insultive and angering that these yawhos have access to my banking info BUT will not annie up which country they are in, even though it is already known (I've told the outsourcers that too).

    As to ALL the outsourcing of American jobs, I believe it is destroying (among other things) this nation, our work force system, our attitudes, our personal information/identity and most importantly, our founded theory of capitalism. Read something the other day, a direct quote from Mussolini (Hitler's bud in WWII): "Fashism should be called corporatism because it is the corporations running the government." Sound familiar? Isn't that where our nation is right now? Who would have ever DREAMED that this country would become fashist; Eisenhower certainly knew what he was talking about in his exit speech warning the nation about "big business" and the government, to bad no one outside of the "big business" corporations paid attention.

    reply to this | link to this | view in chronology ]

    • identicon
      Louis, 2 Dec 2007 @ 12:16am

      Re: sick of outsourced indians

      The help desk is located in India where you call if you hae problems logging into your online banking. If you have a problem with your account then you reach PeopleSupport in the Philippines where you reach someone earning $250 a month and are expected to deal with calls in less than 2 mins 40 seconds.

      reply to this | link to this | view in chronology ]

  • identicon
    Carlos, 10 Sep 2006 @ 8:54pm

    call centers

    I work for a company that manufactures electronic devices south of the border with California (USA). This company has got their own call center and I am part of it.

    Customers often ask me where am I located. Our company encourages us to tell them our true location (Mexico), and some people take it well and some don't (a minority, I must say).

    Technical support for customers who have problems is a very hard job. Lots of stress, lots of tension on each call, few opportunities to climb up or develop different skills, even though one needs to be constantly learning about the features of the new products on a weekly basis, and deal with things that are out of control, such as stock shortages, etc.. Not to mention that the majority of people who call do not bother to read the user guide, are arrogant and illiterate, and others want to take advantage of the company's liberal warranty policies.

    At the end of the day I end up getting 60 calls, and well, one is not always in the mood to help out customers, but a job is a job, and one gets paid to do it in the best possible way, and one always needs to remember that it's those "arrogant, illiterate, unconsiderate" people the ones that put food on our table.

    Some companies leave customers on their own. To all the posters complaining about Bangalore call centers I say that at least they have that. Since big corporations are getting and greedier each year, it seems to me you will need to adapt to the circumstances and learn to understand a foreign accent when calling for support, or live without it and actually try to RTFM.

    It's not our fault that your company wanted to save big buckaroos and transfered the technical support call center to a 3rd world country.

    We are doing our best to help you. If hearing a foreign accent when you call for support pisses you off, go yell at the fat cats, not at us. We have it bad enough as it is..

    Saludos!

    reply to this | link to this | view in chronology ]

    • identicon
      Disa, 10 Dec 2006 @ 10:47am

      Re: call centers

      Sorry you have such a 'suckey' job. But as you said, the FAT cats are greedy and we all have to do what we need to make a living. Pray to God to increase your education and maybe you can get a job that is less stress and more fun. I do understand. Most of the jobs that deal with customers are not so nice, and dealing with folks on the phone is worse. I am going to college to get my bachelors degree and I am 50 years old!! I lost my job due to budget cuts even though I was there for over 9 years. God bless you and your family. Remember to brush off the ignorant comments from your callers and have a blessed life. You are pretty fantastic to be able to live in one country and speak English or "American English" which is partially slang!

      reply to this | link to this | view in chronology ]

  • identicon
    David Luckenbach, 21 Sep 2006 @ 7:38pm

    Outsourced call centers make me laugh

    We lost our baggage and called United Lost and Found to let them know, but for some reason I started my recorder. We were on the phone for an hour! but my batteries went dead after 17 minutes. I've listened to this recording 7 times, and it still makes me laugh! Before you outsource your call center to India, you'd better listen to this, here's a link, United Lost and Found

    reply to this | link to this | view in chronology ]

  • identicon
    Bavmorda, 23 Oct 2006 @ 5:06pm

    Nerds are Hott

    You guys sound so sexy, I love listening to intelligent men. Don't mind me as I masturbate to your comments!!

    *moan of pleasure*

    reply to this | link to this | view in chronology ]

  • identicon
    DOT, 6 Nov 2006 @ 9:27am

    POOFACE

    You are racist
    poo faces!!!!!!!

    I'M #1 I'M #1
    ;)

    reply to this | link to this | view in chronology ]

  • identicon
    Please don't take offense., 16 Jan 2007 @ 9:14pm

    outsourced callcenters

    Hi all. I work as a customer service rep for a US cell phones giant, let's call it CrapFone inc. and all of you'll know who am I talking about.
    I'd like to say a couple of things... To start with, I think that you're taking the outsourcing discussion a bit too far... All I read in most cases are some nasty racist remarks about CSRs that don't have a nice american accent... and let me tell you something that might dissapoint you... americans seem to be so concerned about everybody else's accent, but they don't seem to realise that even they, living within the US, have different accents... (some of them particularly difficult to understand, even for native americans) and that you enpover english on a daily basis? (at work, burnout as I am, I've made fun of an old lady who didn't understand my pronunciation of 'new'... seemingly dypthongs do not exist for Americans!). A friend of mine, worked as a customer service rep. for an american company, he is canadian... guess what customers had to say about his accent? He was even bitched at the fact that when spelling out some customer's last name, he said "zeth" for what americans (and only americans) call "zee", that's letter Z.
    So, let's face it... it's not because you feel that all these job positions could be filled up by americans, it's because you're racists.
    I am located in Argentina (that's South America, for all of you who have never heard about it, or never took the time to look at a map beyond your township). The callcenter I work in, has about 600 employees. I can assure that we get zillions of calls every month... and you wouldn't believe how stupid a person who needs assistance can be. The company I work for, has 2 more callcenter in this country, it has some more in the Phillipines, Guyana, Colombia, Bolivia, Guatemala, Salvador, Peru (and it used to have one in Canada, but it didn't work out well... seemingly they were far too rude to americans..lol).
    Now, how's your maths? Can you think of how many people is calling per hour/day/month/year? How come so many people doesn't read user guides? what's wrong with american customers? why don't they just open up the package before calling customer care? Is that they really think we 'care'?

    Did you know that Phillipinos work from 2 am to 11 am? Would you speak clearly and understandably under those conditions?
    Did you know that we can only say specific words? And I mean, not that we should... we MUST use certain words ONLY, and that's because of some sick Quality Assurance rules we have, surprisingly created by the American Management of this corporation... did you know that among those rules we cannot say plainly "No" as a negative? instead, we must use "Actually, no"? and that if we use the former, they'll deduct money from our salary? (not to mention that these rules change on a weekly basis) Did you know that most things we say are read scripts created by the american management and that's why we sound robotic and moreover, stupid? Did you know that we earn about u$s250/month? Who would accept a job in those conditions within the US? No one I think. That's why these jobs are being outsourced offshore... plainly because we earn less (currency favours us... u$s1=AR$3), and living here is cheaper, plus there are lots of people well educated, thanks to public statal schools.

    Americans are racists, morons who don't understand the words "Terms and Conditions", even if you repeat them until your throat is sore, and YES, I mean it. The US is a country filled up by illiterate, uneducated rednecks living in motorhomes, buying prepaid cellphones for 20 bucks, willing to buy whatever shines on tv, who don't give a shit about anything else... that's my idea of americans customers... sorry to disappoint you, I just don't care.

    Did you know that most CrapFone customers buy their phones for 'emergencies' (although they'll need a f***ing stranger with a weird accent to tell them how to turn it on/off during a 'so-called emergency situation'... it's obviously too difficult/dangerous to press and hold a key, o read the product manual)
    Did you know that CrapFone (as well as other cellular phone companies) promoted their products as a security accessory, taking advantage of calls that were made from the planes in 9/11, and giving out thousands of phones to Katrina refugees?

    Can't you really see the SICK part of it all? Are you aware that all of this is connected and has something to do with CAPITALISM? Did you know that since the USSR disappeared, the US doesn't have anything to struggle for? and that it'll find new objectives as it did with midwest for the last few years? (besides controlling oil). Now you know that offshore outsourcing is a product of Capitalism, don't you? Expect more to come my friends, it has no limits.... you better go to the 'America's #1 pharmacist', get a lube bottle and prepare yourselves to be pumped up in your a**es more than once, as time goes by... it has no limits my friends.

    Now for all of you who think that just because we have a different accent, are stupid, think twice (or better, get a mirror).
    Farewell.

    reply to this | link to this | view in chronology ]

  • identicon
    I want less expensive products, 12 May 2007 @ 12:16pm

    Lets be ready to pay higher prices for products

    BPO are providing cheaper products to American consumers by lowering total cost of product (material+labour+shipment+advertisement+after sales service+profit).

    Now do Americans want products and services cheaper?

    Some American coprporations should offer dual pricing (with local support and another with indian support)

    It would be interesting to see if Americans willing to pay higher price for product supported by local center?

    I guess thats the best way to address this debate.

    reply to this | link to this | view in chronology ]

  • identicon
    judy z beaver, 6 May 2008 @ 12:45pm

    Outsourcing

    Last year I singed on with a phone company, all was fine they took my money, they make everything sound so hunky-dory....that is until you call that irritating 800 number and cannot understand 1 damned thing they say, this of course happens AFTER you are on hold for an hour. Today I called MY HEALTH insurance......hold for 1/2 hour to get another person I could not understand.

    reply to this | link to this | view in chronology ]

  • identicon
    fruit machines, 14 Aug 2008 @ 4:27am

    I just love Indian food. Once i visited India along with my parents and the food culture there was really amazing and very diversified. Varied languages and food habits are India's identity.I enjoyed many food there like naan, aloo ka parantha, tandoori chicken etc. I would definitely like to visit there as soon as possible :)

    reply to this | link to this | view in chronology ]

  • identicon
    joy, 11 Nov 2009 @ 10:18am

    don't u think it's a fair game.......?

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 14 Mar 2010 @ 10:16pm

    fuck you!!!!!!!!!

    reply to this | link to this | view in chronology ]

  • identicon
    getaclue, 16 Nov 2012 @ 4:59pm

    Hang up soon - Please

    I interviewed an Indian IT person here in the states laid off because his job was outsourced to India.

    He wasn't qualified for the job but I was more interested in how he felt about losing his job to the country he left. Americans call that irony. I actually lost interest and didn’t ask.

    His English language skills were fair to poor. I did not have desire or time to suggest that he take some time and study the English language.

    Get a clue.

    reply to this | link to this | view in chronology ]


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