News You Could Do Without

by Carlo Longino

Yes, Movie Download Sites Still Suck

from the shocking,-we-know dept

Hollywood has been paying lip service to the idea of movie download stores for quite some time, backing sites that sell movies, but that do such a poor job of it, few people would actually choose to use them. When the stores first launched several years ago, they were slapped with plenty of unfavorable reviews saying they were charging too much for a product of inferior quality with too many restrictions. What's slightly amusing is that despite continued poor reviews, the sites and the movie industry haven't bothered to improve their services. Now, the Washington Post's tech columnist has reviewed the two major download sites, CinemaNow and MovieLink, and finds -- surprise, surprise -- that they're unattractive, because, again, they're selling a tiny selection of low-quality movies at high prices with too many playback restrictions -- pretty much the exact same thing the same writer said in a review two years ago. These are the same complaints mentioned in nearly every review of the sites over the last four years, yet the movie industry won't listen, and continues to offer new services with the same flaws. This obession with controlling how people can use content because of the flawed assumption that it stops piracy has rendered Hollywood unable to come up with compelling new products. Until its mindset changes radically, and it stops assuming its customers are criminals, its new-media ventures will remain an unsuccessful laughing stock.

Reader Comments (rss)

(Flattened / Threaded)

  1. identicon
    Jeremiah, May 15th, 2006 @ 12:37pm


    Japan's been broadcasting in HD since the early 90's....was Hollywood concerned about movies then?? (Ok, bit of a red-herring...HD was still analog).

    I think my question stands, however: What do the Japanese record shows on? Do they not record HD programs?

    Yeah, it's been about 15 years before the technology is adopted here in the states...I guess we're still on our usual curve....

    reply to this | link to this | view in thread ]

  2. identicon
    Derek Reed, May 15th, 2006 @ 1:43pm

    Other services?

    I really see the point with the services reviewed there and mentioned continously on this site, but maybe some other sites/services that the studios are backing aren't quite as horribly concieved as the others?

    I haven't reviewed it myself, but apparently Vongo is unlimited viewing / subscription based, with format portability to compatible portable devices.

    I don't know if it's the only one, or if it even meets its claims, but maybe we are looking for trouble in the wrong places?

    reply to this | link to this | view in thread ]

  3. identicon
    Anonymous Coward, May 15th, 2006 @ 1:59pm

    as cliche and old as it gets, it is still amazing to me how crippled American tech is, and may always be, as a result of lawyers. oh well, thank God for the underground!

    reply to this | link to this | view in thread ]

  4. identicon
    Joshua, May 15th, 2006 @ 2:02pm

    Re: Other services?

    I was excited for vongo when it first came out because it was a bit different from the norm. Unfortunatly they have the same issue as others with the size of their library. I tried a few months, and actually forgot about it for a few months. Ultimatly had to cancel. Just not enough content to be compelling.

    I get probably 10 people a day to my blog now from people searching on 'vongo review'... so at least a few people are curious. Unfortunatly for vongo the review isn't favorable in the end.

    reply to this | link to this | view in thread ]

  5. identicon
    Tashi, May 15th, 2006 @ 2:23pm


    "oh well, thank God for the underground!"

    Haha, yeah I have to agree, downloading movies for me isn't that bad. ;-)

    reply to this | link to this | view in thread ]

  6. identicon
    Don Long, May 15th, 2006 @ 6:50pm

    Why keep this rant going?

    WTF? Bitching about movie download sites is getting old. I've used for years, and it's great -- except the selection of movies is far too small.

    Who has trouble with downloading a movie? Look within for the problem.

    reply to this | link to this | view in thread ]

  7. identicon
    Anrkist, May 15th, 2006 @ 7:25pm

    They don't do anything to those sites because they only use them so they can say "We offer a fair purchase based system, pirates are just evil people, thats why they wont use our system".

    reply to this | link to this | view in thread ]

  8. identicon
    Anrkist, May 15th, 2006 @ 7:26pm

    They don't do anything to those sites because they only use them so they can say "We offer a fair purchase based system, pirates are just evil people, thats why they wont use our system".

    reply to this | link to this | view in thread ]

  9. identicon
    Wishful Thinker, May 15th, 2006 @ 7:38pm


    It's always good to hear the opionions of other consumers and their own concerns of an industry that has not met its claims of providing a "quality service." My girlfriend and I have tried Vongo and "Movielink," both of which were limited and did score a rating of suck to us. Eventually we dropped both due to the same issues of a lack of variety and an inconsistent download quality (we have broadband).

    What it boils down to are the facts, Hollywood wants total control regardless of the quality/quantity issues involved (simply look at the movies produced in the last 5 years, quality is not their primary concern).

    Sooooo, all praise the "underground" for a moral high ground on quality along with quantity.

    reply to this | link to this | view in thread ]

  10. identicon
    elaine, May 15th, 2006 @ 8:04pm

    I prefer to think that this is a ploy to lure people into thinking that they are serious in stopping piracy through the application of this method. If that is the case, then they have a poor job of doing so.

    reply to this | link to this | view in thread ]

  11. identicon
    Brad, May 16th, 2006 @ 6:16am

    Why are episodes of a 10 year old tv show $2?

    Speaking of quality and a poor delivery method: why does the iTunes store sell episodes of 10 year old (or older!) TV shows for $2 each? Especially when I can get a DVD with 18 episodes for $8. And it's infurriating that you can't play them on ANYTHING but an iPod - yet the movie industry points to iTunes as a place you can get movies legally. Sorry, I really don't want to spend $10 on a 160x120 movie with poor stereo sound, any more than I want to spend $1 on a song at 128k that I can't play on my mp3 player.

    I rant about this problem extensively at the link above.

    reply to this | link to this | view in thread ]

  12. identicon
    Anonymous Coward, May 22nd, 2006 @ 9:20pm

    come on

    If the entertainment industry were really serious about piracy they would stop sending their product to china to be mass produced through the front door and pirated out the back. It is less expensive to send their ware to china for mass production than it is to have it mass produced in a more secure location.

    reply to this | link to this | view in thread ]

  13. identicon
    js, Jun 17th, 2006 @ 10:57pm

    Vongo needs to be sued

    Major issues:

    NO contact number,
    NO live chat
    BILLED card but service failed,
    FOUR emails via their contact page, which they claim is staffed 24/7 and NO replies.
    ALL downloaded movies in library are unable to be played.

    PLAY NOW is only met with a license acquisition screen prompting to download the software, which I’ve done 6 times, successfully (otherwise how could I see what was in my library!) Even deleted and re-downloaded, rebooted, everything.

    We should file a class action!
    May Vongo die a slow and tortuous death for ruining my date.


    reply to this | link to this | view in thread ]

  14. identicon
    Blue, Jun 20th, 2006 @ 6:26am

    Re: Vongo needs to be sued

    I agree 100%

    I had the same problems. I spent a collective 195 minutes on hold over three phone calls in order to finally get a customer service rep on the phone.

    I sent 7 emails, to which I received no reply.

    Their excuse: "Well we've just been so popular that we can't handle it!"

    So now I am out 10$ for a "Service" that was buggy, had crappy picture quality, and has Starz watermarks in the corner throughout the film.

    Vongo can burn in hell.

    reply to this | link to this | view in thread ]

  15. identicon
    Anonymous Coward, Jul 21st, 2006 @ 8:48pm

    Re: Re: Vongo needs to be sued

    Amen to that brother!

    reply to this | link to this | view in thread ]

  16. identicon
    Poli, Aug 1st, 2006 @ 4:22pm


    Where in the world did you find a phone number for Vongo?? I need to cancel it and can't find it!

    reply to this | link to this | view in thread ]

  17. identicon
    se4n, Aug 2nd, 2006 @ 7:56pm

    Re: Vongo needs to be sued

    their software is so full of errors and bugs they should be EMBARASSED. I have the same licencing error when i try to play movies; apparantly this is due to a failure of the software to work with Windows XP Media Center Edition. This failure is noted NOWHERE on vongos website or their "help" Faq (which appears to be another way of hyping the service and not offering anything of substance)

    Their ineptitude, continuous lying and bug ridden software will have me canceling my service shortly (provided i can get through)

    reply to this | link to this | view in thread ]

  18. identicon
    i812nite, Aug 5th, 2006 @ 9:32pm

    underground movie sites

    what are some of the underground sites that are avialble

    reply to this | link to this | view in thread ]

  19. identicon
    Shaka, Aug 6th, 2006 @ 1:18pm

    vongo sucks

    I had tech problems with vongo and the tech help told me it was due to high folume periods. In other words, they are not equipped to handle their customer base. Downloading at 5 am everymorning it felt like being the 17th caller at a popular radio station contest.

    Here is the catch though. They will not refund the 9.99 they charged me for the free 14 day trial after i cancelled 6 days into it.

    reply to this | link to this | view in thread ]

  20. identicon
    Mike, Aug 9th, 2006 @ 10:29am

    Vongo cancel phone#??

    Please...what is the number to cancel.
    I actually called them to resolve an issue the other day cause I had the number for one minute when the software claimed I was out of the country and outside of the USA it doesn't work.
    Does someone have the number...I no longer have it.


    reply to this | link to this | view in thread ]

  21. identicon
    Mike, Aug 9th, 2006 @ 10:43am

    Found the number

    I found the phone number!!!


    reply to this | link to this | view in thread ]

  22. identicon
    Mike, Aug 9th, 2006 @ 10:49am

    Vongo confirmation of cancelation email

    It's official baby!
    Here's the email they just sent me:

    Dear Michael,
    This email has been sent as confirmation of the cancellation of your Vongo subscription membership on Wed Aug 09 17:45:34 UTC 2006. If you feel you have received this email in error, please call Vongo Customer Service toll free 877-866-4621 (877 VONGO 21).

    Please be advised that by canceling your account online, you have only canceled your subscription membership. Even though you are no longer entitled to access our subscription service, you are still a registered user, possessing your same username and password, and capable of purchasing Pay Per View titles at any time.

    If you canceled your subscription membership during the free trial, your account will not be charged and you will no longer have access to Vongo subscription and library content. However, you can continue to access and enjoy Vongo pay-per-view content.

    If you canceled your subscription membership outside of a free trial, billing will cease on your next subscription date and you retain access to the Vongo subscription and library content until this date. However, after billing has ceased, you can continue to access and enjoy Vongo pay-per-view content.

    If you were a PPV/registered user and have canceled your account, no action has been taken on your account as you were not being billed.

    Please understand that as a registered user, your email preferences will remain in effect. If you would like to sign up for, or stop receiving email communications from Vongo, you can do so by changing your settings in the “My Account” section of the Vongo service. If you would like to cancel your registered user account (and thereby eliminate your user name and password), please call Vongo Customer Service at the telephone number listed above.

    Thank you,
    Vongo Customer Service

    reply to this | link to this | view in thread ]

  23. identicon
    Mike, Aug 10th, 2006 @ 6:05am


    Just something else to add....the epresentative on the phone told me that Vongo disables the cancel your service feature from the software so that you have to call to cancel. I told him that I was on a forum filled with irate people whom can't find the phone number and who've been billed in the free 14-day period. He said that I wouldn't be billed....this morning I received a pop up on the Vongo software alerting me that the movies I downloaded have now been deleted.

    reply to this | link to this | view in thread ]

  24. identicon
    James Wolfgram, Aug 14th, 2006 @ 7:47am

    customer service

    My experience was not so bad. I tried the Vongo service for the 14 day trial and was NOT charged even after cancelling. If you are planning on trying out the service, downloading a bunch of movies and canceling, don't because all your downloaded movies are deleted when you cancel. You will have to watch them all within the two weeks. If I had a larger monitor or a vid card with an S vid output I may have continued the service but their selection is limited unless you want to start spending $4 fpr their PPV. All in all perhaps 4 out of 10.

    reply to this | link to this | view in thread ]

  25. identicon
    Richard Nash, Aug 14th, 2006 @ 3:17pm

    Vongo is Old School

    Vongo and Movielink are old school companies that seem to have no clue what they are doing. There are a few new companies that seem to have their act together on the technology - if only they ever get the better movies. One that is launching next month,, has DVD quality, and a pretty good search interface. If these guys can get their (content) act together, they will be a real winner!

    reply to this | link to this | view in thread ]

  26. identicon
    Dave, Aug 17th, 2006 @ 9:48pm

    Vongo isn't worth it.

    I had no technical problems with Vongo during my 14 day trial... but, quite frankly, I am surprised that any online movie service with such a poor and limited selection would expose itself by offering a free trials in the first place. I MIGHT have signed up for a month to see what they had... but now that I see they've got jack shit I am definitely not sticking with it.

    Also, I had to find my way to this forum to find the Vongo phone #, which is pretty sleazy on their part. However, once I got the number, it only took a 5 minute phone call to cancel, and I don't believe that I have been billed.

    reply to this | link to this | view in thread ]

  27. identicon
    Razmear, Aug 18th, 2006 @ 7:55am

    Vongo Licence Fix

    I had the same licence issue with Vongo on one of my PCs that took several multi hour phone calls for them to not be able to fix. I finally found out that the problem was a corrupt MS Digital Rights Management encryption key.
    The DRM key is based on your hardware configuration (video cards, ethernet MAC and so forth) so if you join Vongo then upgrade your video card so you can watch on your TV, then you might find out that you can't watch anything.
    After finding the solution, I sent it to Vongo so they could help other folks like me who were suffering, this was a few months back so I guess they never passed it on to their support staff like they said they would.
    The fix is found in MicroSoft KB article #810422
    which is located at:

    Hope this helps,

    reply to this | link to this | view in thread ]

  28. identicon
    Razmear, Aug 18th, 2006 @ 8:06am

    Vongo Phone

    btw, I also found this forum after searching for the Vongo phone number. It used to be in the Vongo Applications Contact section. The customer service rep I spoke to said she was not aware of it being removed and that she'd look into it (not holding my breath on that one).
    I had to call because I had 2 pending charges for $10.49 this month, which combined with the screw up at a local Taco Bell a few days ago where they Tripple Billed my debit card has put my back account close to the danger zone.
    The rep said that I would only be billed once and that the other pending charge was just an authoization check and would fade away within a couple of days. Of course the funds are still on hold, as are the ones from Taco Bell totalling about $50 of my cash that I can't use.
    At least the Vongo rep was alot more polite than the folks at Taco Bell who required me to bring a copy of my bank statement back to the restaurant and seemed to be a bit pissed that they had to deal with issueing a refund.


    reply to this | link to this | view in thread ]

  29. identicon
    ragingpixels, Aug 22nd, 2006 @ 3:31pm


    vongo is alright, but the selection does suck, the most I have ever waited for a customer service rep was about 3 minutes, oddly enough I have no idea why you guys get such a long hold time. About the subject of emailing them back and never getting a reply, your emails only get replied to and can be checked only after you have started paying, not during your 14 day trial, anyway later and Fuck America!!!!!!.....Canada as well.

    reply to this | link to this | view in thread ]

  30. identicon
    neofile, Aug 28th, 2006 @ 11:49pm


    Well now, lots of people make a lot of fuss about this but I reckon that if I watch 4 or 5 movies in a month, I have my money's worth, given that this is a new service and terribly buggy. There are major issues with the Gigabeat device and Windows Media Player 11 - basically don't use WMP11 and you'll probably avoid almost all technical problems. I have spent hours on the phone with these guys and tech support has always been polite, friendly and patient, perhaps because they're Canadian, not American? Most services I wouldn't tolerate if they had so many issues, but I think these guys are working to iron things out and I feel like staying with them a while and being supportive instead of joining the moaners and groaners. $9.99 a month is peanuts, after all, and to be honest I think some people just want way too much for the money. Give Vongo some time and then see, but if everyone jumps off early, where's the incentive for them to work to improve the service?

    (Ducks for cover)

    reply to this | link to this | view in thread ]

  31. identicon
    neofile, Aug 29th, 2006 @ 2:23pm


    Oh i should add that I subscribed to this service purely to use the Toshiba Gigabeat, and as Vongo and Toshiba are partnered, it was the obvious service for me to choose. So I am biased towards supporting the service and working through the tech problems, so I can watch movies on the Gigabeat - which incidentally works great on Vongo now I have ditched WMP 11 and rolled back to 10. I can see why people only wanting to watch on their PC might think Vongo is not such good value, but for Gigabeat owners it's great and worth resolving any tech issues to use it. If you're an iPod owner - sorry, your device is SO last year ;)

    reply to this | link to this | view in thread ]

  32. identicon
    whoever, Aug 31st, 2006 @ 10:58pm

    Vongo Deleted my account for no reason!

    Ok, so this is a wonderful little blog. Figured I'd post this story here because it came up so quick under Google.

    Have had Vongo for months now. Giving them a chance even though the selection isn't all that. Downloaded a Guided by Voices video last night, deleted a few old movies, and a couple that were expiring in 24hrs.

    Today, I come home, there's a notification by the system tray "all movies have been deleted" or something close.

    ...I never cancelled!!!!!!!! Checked my bank, $10 bucks gone, and a confirmation in the Vongo account area as well. Checked email... This is where it gets REALLY weird... it says that this afternoon I cancelled!!!! I wasn't even HOME at the time it says this happened!!!! I haven't used Vongo since LAST NIGHT!!!

    Called their #, which is 877-VONGO-21 in case anyone's curious and the nice rep was more confused than me. She could not re-instate my account, which had been properly billed, and told me to try a couple things...

    I tried "Updating account type" in the Vongo client, and it came back with a nice big RED error box with "1003" as the error.

    She saw on her screen that it "has to be escalated" and nothing else can be done. Well that's dandy. Here I was trying out their service, and paying for it, only to get screwed. I rather enjoyed some of the music actually, and was looking forward to watching some GBV tonight. No such luck.

    I would say, they REALLY need work on improving the entire system. Flash interface is slow, video quality is not as good as it could be, audio could at least be a little higher bitrate if it has to be stereo, that way surround would be decent... and the player... wow... why on earth can a subscriber not use Windows Media Player???

    So, there's my story. Not all that upset, but they just up and deleted my whole library (over 25 movies) and ripped my account away AFTER it was paid for? I'm lost. I don't even have this computer hooked up to a TV for viewing... it's mostly used when I feel like laying in bed and being lazy. This makes no sense.

    Maybe next time I'll wait for Vongo, or someone else, to work out their bugs before paying for a "beta" program. It is after all, still a beta, and weird things should be expected, but outright deltion of a longtime customer's acct. is ...too buggy for my tastes.

    reply to this | link to this | view in thread ]

  33. identicon
    Rabbitman, Sep 3rd, 2006 @ 7:28am

    Re: Vongo Deleted my account for no reason!

    Man, do I feel for you! After 2 weeks of 'free' vongo, I attempted to contact them to cancel my account, It's been 2 months, they've charged me 2 more times and each time I call I am promised 'we are sorry for the inconvenience, we will immediately issue full refund' and of course, NOTHING is done. BUYER BEWARE! VONGO is JUNK. Video Quality is worse than VHS, worse than even BETA was (if you're old enough to remember beta). It is a terrible scam. the only movies you can get are the ones on STARZ. Don't walk..RUN from VONGO...tell your friends...

    reply to this | link to this | view in thread ]

  34. identicon
    Ted Clevenger, Sep 4th, 2006 @ 7:56am

    movie download sites

    Que sera sera... There are at least two million potential new customers that would use movie download sites to alleviate the boredom of travel alone. So, its a a lose/lose situation. Not all customers would be brainless kids. As to priracy, Everyone out there seems to believe that what is needed to solve the problem is to do yet more of what is already known to be ineffective; hmmmm... yet more inbreeding?

    reply to this | link to this | view in thread ]

  35. identicon
    wild, Sep 4th, 2006 @ 8:49am


    where are the downloaded vongo movies on my harddrive? can we copy them to a dvd? i cant even find the files on my computer.

    reply to this | link to this | view in thread ]

  36. identicon
    idropstuff, Sep 11th, 2006 @ 10:11pm

    good, bad, ugly

    Well I have tried vongo and it really serves the purpose. I have basic bottom line cable, And the few movies on vongo does comes in handy.

    You have to set windows explorer to view hidden files and folders. You will see a new folder in the "vongo" program files folder. Problem is that the movie downloadss in .wmv streaming media format, once the movie downloads, it converts to a special format that can only be used by the vongo player.

    All in all I can't wait till the selection gets better, but it's cheaper for me than to pay for cablevision gold package.

    -The vongo interface was made with some sort of flash and it is so damn sloooooow.

    reply to this | link to this | view in thread ]

  37. identicon
    Anonymous Coward, Sep 19th, 2006 @ 12:34am

    Re: Vongo Deleted my account for no reason!

    same thing happened here, I got billed for my next month of service, and had my account changed to ppv only, I called customer support, and after *updating* it on their end, was told to also update within the account screen, i got error 1003, and the CS girl actually tried to tell me it was because their system was down/resetting for maintenance.

    reply to this | link to this | view in thread ]

  38. identicon
    Ex Vongo Customer, Oct 6th, 2006 @ 6:15pm

    Re: Found the number

    Thanks for the number! For the future, anyone that needs to cancel must call in
    to because they need to verify everything by phone. It's a failure in customer service not to respond back to our e-mails and poor excuse to keep charging us for a poor selection. The number was helpful. Thanks again

    reply to this | link to this | view in thread ]

  39. identicon
    Joshua, Oct 13th, 2006 @ 8:40am


    I tried to cancel my free trial and every time I pressed cancel, the screen would minimize and nothing would happen. I wrote 2 e-mails requesting a cancel and had NO response. I was charged 10.99 ( was it not supposed to be 9.99?) and wrote back again, asking for a cancel and refund. I FINALLY got a response asking me to call it. But, after going through their stupid phone tree I get a recorded message saying they cannot answer my call at this time and to call back during business hours. It's freiken 10:00 AM MST WTF. Avoid this scam company~ Even if I did not have this problem the movie selection was pure crap and after paying for the service, the only gd movies were still PPV. Movie quality was ok but even after downloading it would still glitch a lot.

    The company and product suck! Bite me Vongo!

    reply to this | link to this | view in thread ]

  40. identicon
    Chris, Oct 14th, 2006 @ 8:55pm

    "You need a PC to view this" crap

    I have a PC and yet Vongo tells me to complain to Apple because they won't release the "necessary" license for DRM for the Mac. I don't have a Mac. I have a PC running Linux. I suspect they are too incompetent to realize that the PC does not equate to Microsoft Windows. For those who don't know DRM stands for Digital Rights Management, although the smart Linux people call this “technology”Digital Restrictions Management because that is what it does. Microsoft and Apple have catered to the Motion Picture industry and profit off of licensing DRM. They are part of the reason it works so poorly although DRM is problematic and ineffective at reducing piracy anyway. My suggestion is avoid Hollywood films as they generally employ some sort of DRM. Most DVDs also employ DRM, it's called CSS. Don't purchase movies online unless you can verify it doesn't use DRM (if it requires Microsoft Windows or Mac it uses DRM most likely). When purchasing or renting DVDs limit yourself to the independent and foreign films.

    reply to this | link to this | view in thread ]

  41. identicon
    Dave, Oct 29th, 2006 @ 7:33pm

    Vongo Service

    For all the negative comments seen here... I hate to say this but Vongo is the best online movie service I've found.

    Movie quality is decent, you can have a maximum of 3 playback devices, you can watch the movie a few seconds after you start the download, and the movie selection is over 1000 titles. You also can play the movies when you don't have a current Inet connection (limited number of times).

    There are of course downsides and I'll try to list a few of them. First, no matter how much bandwidth you actually have, you can't download movies at more than about 300K (which is just enough to stream watch them). Next up is the fact that when Starz looses the license, the software will delete the movie at some point after that. No Mac or Linux versions currently available.

    As to software issue's, I've had ZERO. Let's face it, they do have a limited selection but, it does get new ones as they loose the licenses to other movies so your not limited to just what they have "today".

    What more do you expect for ten bucks a month? You don't have to watch many movies to be ahead versus rentals which is what you really need to compare against. The question of how good the service stacks up is to compare against companies like Netflix.

    reply to this | link to this | view in thread ]

  42. identicon
    Joshua Watson, Oct 31st, 2006 @ 2:14pm

    vongo trying....

    So, I FINALLY got through to Vongo support using the number listed above. This is after 3 days of a message telling me to call back during business hours (of course I DID call during business hours all 3 times). Anyhow, long story short..the customer service rep was helpful, appologetic and offered my refund with no hassle. Looks like they are at least trying to get better.

    reply to this | link to this | view in thread ]

  43. identicon
    mary wells, Nov 3rd, 2006 @ 7:55am

    unable to download movies from vongo

    i used the vongo service with another internet provider and it worked fine;now using the same computer and new dell laptop am unable to download any movies from vongo and nothing i have tried works;different internet provider but still has required download speed,is cable internet. could anyone help;vongo can't.

    reply to this | link to this | view in thread ]

  44. identicon
    Anonymous Coward, Nov 9th, 2006 @ 6:20pm

    Re: Vongo needs to be sued

    i am sorry but if this was what you were doing for your date that is pretty sad

    reply to this | link to this | view in thread ]

  45. identicon
    Vongo Customer, Nov 14th, 2006 @ 12:38am

    Vongo account cancellation sucks

    Vongo is indeed playing a sinister game with its customers. I had signed up for their servervice four monthes ago, i did not like the selection of moovies that they had so i cancelled within the trial period. I confirmed in my vongo account that it had been downgraded to the non subscriber status. The customer service rep said that i will not be charged.
    Here i am 4 months later, checking my credit card bill only to find out that they have been charging me all along. I logged back into my account and saw that they had somehow put me back to active member status.

    It took me over an huour to figure out that the only way to contact them was to install the vongo software, login to my vongo account. All this just to be able to send them an email.

    I have never seen such disregard to customer service. I think they should be reported to the BBB or some regulatory authority, i dont think their business practice is legal. They are openly cheating customers out of their money.

    reply to this | link to this | view in thread ]

  46. identicon
    Hana, Nov 29th, 2006 @ 10:11pm

    Vongo sucks real bad.

    I attempted to cancel the service online multiple times and was unsuccesful. I could not find a phone number and was charged not only once a month but multiple times in one month! They literally stole from me! However as soon as I called them they agreed to reverse the charges, guess they do this kind of thing pretty often.

    reply to this | link to this | view in thread ]

  47. identicon
    Hana, Dec 5th, 2006 @ 8:26pm

    Re: Vongo

    Vongo charged me for two months and when I called gave me a helluva time when I tried to get a refund considering that I had been under the impressiong that my account was already canceled.

    reply to this | link to this | view in thread ]

  48. identicon
    m hall, Dec 5th, 2006 @ 8:38pm

    deleted for no reason

    I noticed others have had movies deleted for no reason.My download is limited as well as the time.It took 4 days to get movies together for the weekend.When I logged on the 4th day it erased my library.I went around and around with tech support who tried to tell that my credit didnt go through.Their was no warning notice to contact tech support.If a customer is paid up I think its an illegal act to remove the movies they have rented before their subscription runs out.Especially with no way to reinstall them from their end without the customer having to reload everything.

    reply to this | link to this | view in thread ]

  49. identicon
    Dallas Viewer, Dec 16th, 2006 @ 7:06pm

    Vongo Is Horrible

    I was very excited about the release of Vongo and finally gave it a shot recently only to find that there the only movies you can actually recieve through Vongo is what you would watch on Stars, but worse is that they still charge for the newer movies on Starz? I thought it was free unlimited right??? To give you an example "Gone in 60 Seconds" is a PPV movie. lol really??? I know Nicholas Cage was good in that movie, but I think it has had it's day. The download manager also was horrible falling in the middle of downloads and not nearly as fast as claimed. The concept is great, but Vongo is not the solution.

    reply to this | link to this | view in thread ]

  50. identicon
    Jeff, Dec 29th, 2006 @ 3:34pm

    Cancel okay, but now SPAM City

    I had no problems canceling the 14 day trial, but I have Unsubscribed from their mailings, oh, about 12 times now. I just got another email from them and am currently on hold (thanks for the phone number!) to get that solved.

    Yep, vongo does suck

    reply to this | link to this | view in thread ]

  51. identicon
    Anonymous Coward, Jan 12th, 2007 @ 12:17am

    Re: Vongo confirmation of cancelation email

    vongo fucking sucs.. wont let me suscribe to the member shit and t wont let me fuckn cancle fuck.

    reply to this | link to this | view in thread ]

  52. identicon
    Jenn, Jan 20th, 2007 @ 9:10pm


    Well lets see I didnt even get that far!! We decided to try Vongo out...when we went to install the damn thing it said there there was a missing or corrupt Data file in the program. I SWEAR if my computer is trashed now there will be hell to pay

    reply to this | link to this | view in thread ]

  53. identicon
    Anonymous Coward, Feb 1st, 2007 @ 12:22am

    Re: Vongo needs to be sued

    hell yes

    reply to this | link to this | view in thread ]

  54. identicon
    Anonymous Coward, Feb 2nd, 2007 @ 7:09pm

    Re: vongo sucks

    OMG, I just tried the 14 day trial last night and found out the hard way. Yes!! Vongo sucks big time.. There little phrase of if you have high speed internet you will be watching a movie within 30 seconds is a flat out lie.. If they do not refund my money I will sue..

    reply to this | link to this | view in thread ]

  55. identicon
    Anonymous Coward, Feb 20th, 2007 @ 3:49pm

    Seemed like a good deal

    I finally canceled my vongo subscription today after about 4 months of either satisfaction or supreme aggravation. I have no complaints about the selection since I use this as a supplement to my other movie sources. I also have found the support people to be helpful and helpless at the same time, if that's possible.

    My problem is with the damned 'download manager'. Man that thing sucks. Sometimes it will claim that it is downloading at 130 kb/sec but the percentage never changes. I don't know how many times I have removed and re-installed this program but i've had enough. The last straw was downloading 3 movies which took about 8 hours only to find all of them unwatchable due to stuttering. If this was radio, Vongo would rule because the audio track is always perfect. I'm just not very entertained by watching a series of still photos and listening to the soundtrack. Call me crazy!

    reply to this | link to this | view in thread ]

  56. identicon
    nancy, Feb 27th, 2007 @ 1:32pm

    Vongo is the worst. I had a 30 day free trail and canceled withing 10 minutes becaseu the downloads took FOREVER!!! I still got charged 10 bucks. Thanks Vongo. Note to self, stay with netiflix or blockbuster.

    I called customer service and they said that they do that to make sure the card is active.

    Vongo, YOU SUCK!!

    reply to this | link to this | view in thread ]

  57. identicon
    William, Mar 5th, 2007 @ 11:11am

    Down load manager

    First thanks for the phone number. I had the download running for 3 days and not until I change the order of videos being downloaded did it work. That was after I had the tech on the phone. They were nice, but no help as to why this was. $10 is nothing when is does work. One gets what one pays for. I have a dvd recorder and a way to plug my laptop into the the s-video input to play it on my TV. This also let you record at the same time. To watch later. I have download over 50 video only 3 problems. My laptop is a 1.4 ghz cpu

    reply to this | link to this | view in thread ]

  58. identicon
    Justin, Mar 6th, 2007 @ 12:53pm

    I tried to cancel online like 100 times and there software or the onine system wouldnt cancel my account. i finally found the online support # to cancel the service. The lady was very helpful, but the whole vongo experience sucks!!!!

    reply to this | link to this | view in thread ]

  59. identicon
    Jubri, Mar 17th, 2007 @ 12:01am


    In africa we have a Saying that to catch a monkey , one must mimic a Banana. VONGO is a very stupid company for trying to trick people out of their money. After trying in vain to cancel the account. I called my credit card company to issue me another credit card and then i uninstalled their program and cleaned up my PC registry. The company is doomed by behaving very fraudulently and we shall soon see a law suit very soon

    reply to this | link to this | view in thread ]

  60. identicon
    Vongo My Ding Dongo, Mar 20th, 2007 @ 6:29pm


    Please, download this just to see the worst application ever designed. I will be shocked if it doesn't lock up within the first two minutes and I have a p4 with 2 gigs ram and 6Mbps internet connection. they have about 100 movies I think and I found 1 that I wanted to watch. $9.99 is for the 100 movies that I would only show to blind and deaf people, everything else is PPV and nothing that is new.

    So, if that sounds good, go for it...

    reply to this | link to this | view in thread ]

  61. identicon
    Sylvia Baldwin, Mar 29th, 2007 @ 9:05am

    Re: Vongo account cancellation sucks

    I want a Class Action law suit started against Vongo. As with everyone else, there is NO cancellation apparatus and I have been charged twice and continue to be charged.

    Can anyone help me cancel this Starz llc Trash?

    reply to this | link to this | view in thread ]

  62. identicon
    jeanette hairston, Apr 3rd, 2007 @ 11:10am

    Re: Re: Vongo needs to be sued

    do you have those bitches number they took my money from my card but there is no service please e-mail me with their number thank-you jeanette

    reply to this | link to this | view in thread ]

  63. identicon
    Jorge Valdes, Apr 14th, 2007 @ 2:37pm

    fuuuuuuck vongo.

    1-877-866-4621 is the number to reach customer service. Vongo can gargle on my balls and die they billed me twice for a movie I wasn't even able to download once. It makes me feel better that there are so many people dealing with this bullshit. Vongo will not be around much longer.

    reply to this | link to this | view in thread ]

  64. identicon
    Jackie, Apr 19th, 2007 @ 12:44pm

    I like Amazon's Unbox Service

    I personally just signed up for Amazon's Unbox service with my Tivo. I was actually impressed. I was able to download a very high quality movie in four hours.

    The only drawback is I'm only permitted to watch in on my Tivo. I can't transfer it to my Zune or burn it to DVD.

    It was, however, better than my Cable company's pay-per-view on demand service.

    reply to this | link to this | view in thread ]

  65. identicon
    Jeff, May 22nd, 2007 @ 1:01am

    Vongo *gag*

    Vongo is the net equivalent of the discount section of the local movie store. Titles I've never heard of, actors I've never heard of, all low rent stuff. Granted it's interspersed with titles I'd watch.. but not now, I'm looking for new stuff. I mean, "Ernest in the Army" ?
    Oh come on!

    Their sorting leaves a lot to be desired as well.... Select "action" under the movies section and the first 6 are documentaries!??

    The only interesting thing I've seen so far on this service is "Who killed the electric car?"

    Yes, I'm sure they offer hundreds of movies. Hundreds of movies no reasonable person wants to watch.

    Combine that with heavy compression artifacts.. and DRM... *gag*
    Bye bye Vongo.

    reply to this | link to this | view in thread ]

  66. identicon
    riverboom, May 23rd, 2007 @ 3:21am


    wendsday may 3rd 2007

    I signed up for vongo.
    The problem Im having is (there seems to be a problem with Vongo library) & it keeps closing for some reason. make sure u remove the vongo software if u restore your computer to a earlier date or u can screw your computer up. I restored my computer to an ealier date because I had some computer problems. then I noticed Vongo missing. so then I had to re install it & this is when the problem happened, but I could be rong. Im calling vongo tomarro. 1877 866 4621 let them know the problem and see where u go from there. Im calling to marro
    1877 866 4621 good luck

    reply to this | link to this | view in thread ]

  67. identicon
    riverboom, May 23rd, 2007 @ 3:37am

    may 23 2007

    window pops up saying (there seems to be a problem with Vongo library)shuts vongo vault & locks me out so I opened it back keeps happening tonite, Ive been a costomer for 48 hours. 14 free days. if im not happy I get my money back.
    PPV is like saying fuck u costomer, thats how I feel. there good movies cost 3.99 the rest r free. Picture quality is good.
    Netflix has just started offering this service netflix web site lets u watch movies on there site plays instantly its new plus they got a gay lesbian section tho picture quality isent bad. its part of your membership , Ive been with netflix for 3 years & I think there great 14.99 2 dvd movies at a time. plus Movies on there websites free with your dvd member ship. hit the play & it start with in 20 secends. what ever movie they got to view instanly online . its not the best but its pretty good , they dont have everthing.
    Im calling vongo tomaro tell them the problem.

    good luck looking for movies online

    reply to this | link to this | view in thread ]

  68. identicon
    Tracy, Jun 2nd, 2007 @ 12:13pm


    i just signed up today and i canceled today. it is terrible. i called them and i canceld! phew! the caller was trying to convince me to stay, but i was like no, i want to cancel NOW.

    reply to this | link to this | view in thread ]

  69. identicon
    isabella, Jun 4th, 2007 @ 12:44pm

    Vongo Sucks

    Me too.
    Let's Sue.
    For those who have it, try uninstalling it...UR in for a shocker. Vongo is a virus. Vongo is spyware. Vongo will not uninstall. You cannot get rid of Vongo.

    reply to this | link to this | view in thread ]

  70. identicon
    RAndy, Jun 7th, 2007 @ 2:42am

    Re: vongo

    Fuck America? America is like Canada, but without the cowardly French influence. In French I would add: Baiser votre mère

    reply to this | link to this | view in thread ]

  71. identicon
    DouG, Jun 9th, 2007 @ 8:08pm

    Vongo Sucks

    Just called and cancelled. The key is to cut off every question they try to ask with "I just want to cancel."

    reply to this | link to this | view in thread ]

  72. identicon
    vaazman, Jul 9th, 2007 @ 11:03am

    Re: Vongo cancel phone#??

    try 1-877-866-4621

    reply to this | link to this | view in thread ]

  73. identicon
    jk, Jul 31st, 2007 @ 3:53pm

    Re: Vongo Sucks

    why so rude to the customer service???? I called in because I wanted to fix my issue in regards to playback they solved it for only 3mins, now Im trying to wonder if the problem is in your computer itself guys..

    reply to this | link to this | view in thread ]

  74. identicon
    Barnabas Bodi, Sep 2nd, 2007 @ 1:34pm


    Vongo don't Go! Worst customer service outsurced to India.On the site no way to contact Vongo.No way to cancell Vongo on the site. Here is the phone number: 1 877 866-4621. Also you can go here to let your experience with Vongo heard.

    reply to this | link to this | view in thread ]

  75. identicon
    kitkat, Sep 3rd, 2007 @ 2:46pm

    Re: Vongo needs to be sued

    HATE THEM. they did the same thing to me and it is driving me insane.

    reply to this | link to this | view in thread ]

  76. identicon
    michael, Sep 9th, 2007 @ 1:04am

    Starz = VONGO

    We all should sue the fuck out of STARZ, seeing that they are the ones responsible for VONGO. We all know STARZ can afford it! Plus $9.99 is not stated in the 14 day trial agreement, which is a breech and ground for a law suit.

    reply to this | link to this | view in thread ]

  77. identicon
    Daisey, Sep 14th, 2007 @ 3:43pm

    Vongo is not a good idea....

    I'm a mom of three small kids. It's a royal waste of my time to have to do a computer research just to find the number to Vongo so I can cancel it's less than poor quality service.I very sincerely thank whoever was the thoughtful person to post the Vongo Phone Number that they found. I was about to totally pull my hair out. I'm grateful to have found this blog. I will say that my hassle with Vongo was nearly as HORRENDOUS as the experience I had in trying to cancel Vonage. THAT was a complete nightmare! With Vongo however .... it was only a 10 minute waste of my time.But that whole thing about hiding the customer service number and not really having a "My Account" tab...UGH...that is just unintelligent and unprofessional!

    reply to this | link to this | view in thread ]

  78. identicon
    C, Sep 21st, 2007 @ 10:03am

    Vongo Phone Numbers

    (720) 852-7700
    toll free (877)866-4621
    Canceled my account, they suck!

    reply to this | link to this | view in thread ]

  79. identicon
    Jim Easton, Sep 21st, 2007 @ 5:14pm

    Another Vongo Pain

    For those of you who bought into the View movie anywhere theme with Vongo I present the disappearing library. I purchased Vongo because of the selection and can take it with me as I travel alot, including outside the country. I was overseas, relaxing and queuing up a movie when all my movie were gone. This was the third time and none of them were expiring. Plus since I am outside the US, I cant get ahold of customer service since I cant get to the website and there is no phone contact. So I am calling my bank where the auto draft comes out and telling them to block it. I have had it with lousy download manager, the flaky and poorly designed viewer, etc.

    reply to this | link to this | view in thread ]

  80. identicon
    Anonymous Coward, Sep 27th, 2007 @ 2:26pm

    Re: Re: Re: Vongo needs to be sued

    suck suckk suck

    reply to this | link to this | view in thread ]

  81. identicon
    Anonymous Coward, Sep 27th, 2007 @ 2:27pm

    Re: Re: Re: Vongo needs to be sued


    reply to this | link to this | view in thread ]

  82. identicon
    HATER AM A HATER, Sep 27th, 2007 @ 2:34pm



    reply to this | link to this | view in thread ]

  83. identicon
    Pamela, Oct 5th, 2007 @ 4:42am

    Re: Re: Found the number

    Just as a friendly reminder in hopes of helping a frustrated EConsumer ljke I myself have been many times. Any time you can't get the number to a site that is charging your bank card or credit card, call the bank or your creditcard company that the bills are being charged to and they will be able to provide you the phone number and physical address. The company has to provide this info to them in order to charge your card.

    hope this helps in the future,

    reply to this | link to this | view in thread ]

  84. identicon
    Free at last, Oct 21st, 2007 @ 3:31pm

    Finally cancelled Vongo

    They bill me, get paid, delete my libray, no contact w/ persons to solve issue, no phone number listed email w/in 24 hrs, lol. NO. I am a consumer, no you. Vongo will no longer consume my money, time, and energy. Thanks for the phone number.

    reply to this | link to this | view in thread ]

  85. identicon
    Anonymous Coward, Nov 2nd, 2007 @ 12:00pm

    Starz Entertainment Group LLC
    8900 Liberty Cir
    Englewood CO 80112
    (720) 852-7700


    reply to this | link to this | view in thread ]

  86. identicon
    Chris, Nov 11th, 2007 @ 9:04pm

    Paid $20 for nothing

    Got the phone number and cancelled without a problem. Thank for the number, Mike!

    reply to this | link to this | view in thread ]

  87. identicon
    Beadrey, Nov 14th, 2007 @ 2:58pm

    downloading movies

    Has anyone used the butterfly download network for downloading movies? I hear downloading from the underground is better, where do I find that?

    reply to this | link to this | view in thread ]

  88. identicon
    Eric, Dec 2nd, 2007 @ 5:01pm


    what about cable providers getting involved in the movie download business? They already broadcast to your home and some even offer internet services as well as phone service. But, I suppose they are happy doing just that. Nonetheless, it would be best if they allowed users to download movies to their computer for replay.

    reply to this | link to this | view in thread ]

  89. identicon
    BL, Dec 14th, 2007 @ 3:26pm

    Re: Vongo needs to be sued

    Vongo does not honor coupons that it includes with the pre-loaded software it pushes on people who purchase new computers. When calling customer service, the service will not give any viable excuse as to why but "user error", so the representatives I spoke to say it is my fault that they will not honor the advertisements they put in new computer boxes.

    I was charged for two monts of service. One month I will accept as my responsibility. But the latest, I cancelled the service within the time frame, and they charged my credit card, and will not issue a refund.

    I do not recommend this service. The majority of movies are outdated: Circa 1980's and beyond. Of the newer movies, most have been out on the market for a month or longer. So, the service is not worth trying out. It will be a waste of time and money. Customer service is very low par. Arguing with a person who will not give his name, nor the company leadership name, so writing this company to settle issues are not acceptable means of conducting business. A company should give the names and how to reach the office numbers of the chief of operations and/or other management tiers. This was refused to me.

    All this hassle for a $10.59 charge to be taken off of my credit card, and they will not do it, nor even offer my the two weeks free I should of had left. VERY poor customer service, with absolutely no empathy towards customers. So, my alternative is to file a lawsuit. For false and misleading advertisement--seeing that the original pre-printed advertisement I received with my computer says:"30 day FREE trial" of which I only received 14 days of free try out service.

    reply to this | link to this | view in thread ]

  90. identicon
    BL, Dec 14th, 2007 @ 3:33pm

    Re: Vongo

    It should be next to the charge on your billing...I could not find it on their site--anywhere. So I get my cc statement, and it is a 720-852-7700
    of course it is no toll free a$$eS!

    Address I found this, because I want to file a class action law suit on them for false and misleading advertisement:

    Vongo is a subsdary of
    Starz Entertainment Group

    8900 Liberty Circle

    Englewood, CO, 80001

    reply to this | link to this | view in thread ]

  91. identicon
    may, Dec 18th, 2007 @ 1:07pm

    fuck all these sites

    i have searched for any good site 2 download a film but all of them are suck,does any one now any useful site?

    reply to this | link to this | view in thread ]

  92. identicon
    Dalrock, Feb 5th, 2008 @ 8:40am

    NETFLIX has better quality than VONGO, but...

    NETFLIX has better quality and a larger selection than VONGO, but I have yet to find out if you can save your downloads. Just switched yesterday. VONGO kept loosing my saved movies ... big deal ... the quality sucked anyway.

    For the same price I was paying for VONGO, I get MUCH better quality with NETFLIX plus a shit load more movies.


    reply to this | link to this | view in thread ]

  93. identicon
    Rita, Apr 27th, 2008 @ 2:06pm

    Found Vongo Contact

    After trying to find contact numbers for Vongo I finally got it. So here's the number for all you guys that need to contact them. Hope it helps out.

    Starz Entertainment please contact 720-852-7700.

    reply to this | link to this | view in thread ]

  94. identicon
    Lee, May 10th, 2008 @ 4:34pm

    You have all saved me from Vongo!

    I was about to sign up for Vongo and ran across this site. Thank you for saving me from falling into the Vongo trap.

    reply to this | link to this | view in thread ]

  95. identicon
    John, May 17th, 2008 @ 7:07am

    They aren't all bad

    Check out http://MovieSiteRanking.Com for rankings of the legal movie download sites...

    reply to this | link to this | view in thread ]

  96. identicon, Jun 1st, 2008 @ 11:30pm

    Vongo stole my daughter's birthday. So yea. A bunch of kids here. My daughter wanted to put a flick on her new Zen. Vongo says no. My computer is fast as hell. Faster than what their error crap says. They suck, made my daughter upset. YOU SUCK VONGO! LAME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


    reply to this | link to this | view in thread ]

  97. identicon, Jun 1st, 2008 @ 11:42pm

    forgot!!! This is what VONGO says!!!!!!!

    Guest: Thanks for destroying my 11 year olds B-Day. I bought all of the Zen stuff. Turns out 99% of the people say stay away from you. I have the promo code. She wants her movie. I own a record label and Magazine. Also your registration says you need blah blah. My computer is about 4,000 times faster than than your error message" I need" jesus man. make it right. My daughter had a bunch of kids here.

    AskVongo: You're welcome

    reply to this | link to this | view in thread ]

  98. identicon
    Ashley, Jun 30th, 2008 @ 1:45pm


    Ok so i tried to register and they said i had an error so i did it again, 8 times and they charged me 8 times. if all they wanted to do was pend a dollar just to see that my account was ok they should TELL you that...not there was an error. call the phone but the person i got had a thick accent. very impossible

    reply to this | link to this | view in thread ]

  99. identicon
    Jared, May 31st, 2009 @ 11:55am


    Is Vongo still available today?

    reply to this | link to this | view in thread ]

  100. icon
    Todd (profile), Sep 16th, 2010 @ 9:26pm


    Vongo is a thing of the past, now it is all about NetFlix and streaming video from multiple other places.

    reply to this | link to this | view in thread ]

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