How Not To Deal With Information Leaks

from the time-to-come-clean dept

While we're seeing plenty of companies claim to come clean about the various data leaks that have been getting so much attention lately, it appears they could do a much better job. One of the victims of the LexisNexis hacking explains how the company dealt with him by mainly claiming the hack was no big deal and not to worry about it at all. The company also never followed up with him to give him more details about the hack -- even after discovering the problems were much worse than they originally appeared. The writer points out that people know that leaks and security breaches are going to happen -- but the important thing is how the company's deal with them, and LexisNexis came up very short by (1) not keeping the victims clearly in the loop and (2) appearing to want to downplay the seriousness of the problem.
Hide this

Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.

Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.

While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.

–The Techdirt Team

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here

Subscribe to the Techdirt Daily newsletter

Comment Options:

  • Use markdown. Use plain text.
  • Make this the First Word or Last Word. No thanks. (get credits or sign in to see balance)    
  • Remember name/email/url (set a cookie)

Follow Techdirt
Insider Shop - Show Your Support!

Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Recent Stories

This site, like most other sites on the web, uses cookies. For more information, see our privacy policy. Got it

Email This

This feature is only available to registered users. Register or sign in to use it.