Overhype

by Mike Masnick




Bottom Hasn't Fallen Out For Telemarketers

from the so-much-for-that-theory dept

It was a little over a year ago that the telemarketing industry was putting out all sorts of FUD about how the Do Not Call list would destroy the American economy by tossing millions of telemarketers out of work, leaving them helpless to find any other work. It appears that's not true. In fact, some telemarketing firms report that business is booming. They've had to adjust a bit, and are handling calls for non-profits (exempt from Do Not Call) or setting up to handle inbound calls from marketing campaigns. Either way, consumers seem happier and the dire predictions of economic collapse seem to have been wrong.

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  • identicon
    Steve Mueller, 14 Oct 2004 @ 2:42am

    Out Of Work

    What does that say about telemarketers if they truly are helpless to find other work? I guess even McDonald's and Burger King require a double-digit IQ.

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 14 Oct 2004 @ 6:03am

    DNC list not an issue, offshore outsourcing is

    Even if the DNC list never existed, the jobs would simply disappear overseas. I can't think of ANY job that can be offshored quite so easily as telemarketing.

    I'm having a hard time finding the downside to all of this.

    reply to this | link to this | view in chronology ]

  • identicon
    A telemarketing manager, 14 Oct 2004 @ 8:09am

    I love the new laws

    Our business is booming.
    What has changed is our calls are better targeted to people that are actually interested in being contacted regarding the products or services we are in the process of selling.
    What else has changed is that our staff enjoy their jobs much more because they are talking with people that actually want to talk to them.
    rarely does one of our staff members encounter a rude person.
    And with the new laws, it empowers middle management persons like myself to allow our staff to tell people that we will gladly remove them ( and do so ) from future communications if that is their choice.

    reply to this | link to this | view in chronology ]

    • identicon
      Steve Mueller, 14 Oct 2004 @ 12:22pm

      Re: I love the new laws

      And with the new laws, it empowers middle management persons like myself to allow our staff to tell people that we will gladly remove them ( and do so ) from future communications if that is their choice.
      If by "new laws" you mean the law that established the Do Not Call list, you didn't need that. A previous law passed years ago made companies keep internal Do Not Call lists which a customer could request to be on. If you didn't comply, there were fines.

      The national Do Not Call list just makes it easier to prove that you actually requested not to be called.

      reply to this | link to this | view in chronology ]

      • identicon
        Anonymous Coward, 14 Oct 2004 @ 1:29pm

        Re: I love the new laws

        It actually makes it easier for me to point it out to management that with the " new laws " they are subject to 11,000 fines. Now management actually complies.

        You know as well as I do that most companies never did keep " Do not call " lists prior to the national law.

        reply to this | link to this | view in chronology ]


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