Overhype

by Mike Masnick




Outsourcing Doesn't Always Save Money

from the well,-duh... dept

We've talked about this before, but I think all this focus on "offshoring" is way overhyped. First, I think that the companies that are rushing to do it are doing an exceptionally bad job thinking through what they're doing, and aren't actually saving much money. In many cases, they're simply shuffling problems around in the mistaken belief that putting problems half way around the world will somehow solve them (instead of make things worse). While the numbers game suggests that you save money, the reality is proving otherwise. A growing number of companies that rushed to move jobs offshore are realizing that it's not saving them the money they expected. The cost of managing operations halfway around the world is extremely costly (in some cases 4.5 times the actual cost of labor - nearly wiping out the salaries that are 1/5 of what they are in the US). It also tends to slow operations down, since there's a limited time period of "overlap" where decisions that require input from both areas can be made. Meanwhile, I don't think all the "anti-offshoring" protesters are doing any good either. They're simply pushing for protectionist policies that aren't necessary and will actively do damage to our ability to compete. They should just let a few more companies realize their own mistakes, let the economy pick up a bit more, and suddenly the threat of all jobs heading to Asia won't seem so likely.

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  • identicon
    dorpus, 18 Nov 2003 @ 12:46am

    Peace Dividends

    Moving US jobs to Asia buys off their political support. India and China have been more or less cooperative in the war on terrorism. If those countries decided to heckle us, there would be no end of trouble.

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 18 Nov 2003 @ 2:32am

    Follow the Sun

    The cool thing about outsourcing techsupport is that it's blatently obvious to any american (maybe less so Aussies and Brits).

    So, when Dell out sourced their tech support, I immediately noticed the differnece (and quality) of support. Now, when I have a room full of machines that need a support call, I call when India is on-line, I insist on on-site support for every unit, even if the unit only needs a BIOS upgrade or something similar (uh, that's right... the integrated NIC doesn't work, I need an entire motherboard replacment).

    The average american worker isn't union inclinded, but when it comes to fscking managment when they disrespect their labor pool, we've got it all over anyone else in the world.

    reply to this | link to this | view in chronology ]

    • identicon
      AMetamorphosis, 18 Nov 2003 @ 1:26pm

      Re: Follow the Sun

      I wish you had signed your name.
      People like yourself are my wonderful and do more to insure technology jobs stay here.
      Thank you.

      reply to this | link to this | view in chronology ]

    • identicon
      Follow the Son, 18 Nov 2003 @ 3:20pm

      Re: Follow the Sun

      Hmmm. I am sure Dell is tracking cost of ownership of each customer and you are high on their list. I think there is still a quality of service issue but I have noticed the new quality is better than before. Most of the CS reps I speak in India are actually looking to help you. When I speak to a rep in the US, I usual end up feeling like they are doing me a favor.

      reply to this | link to this | view in chronology ]

      • identicon
        Anonymous Coward, 19 Nov 2003 @ 7:43am

        Re: Follow the Sun

        and wouldn't it be spiffy if they spoke English ?

        reply to this | link to this | view in chronology ]

      • identicon
        Follow the moon, 23 Dec 2003 @ 3:43pm

        Re: Follow the Sun

        hmmmm... ur conversation looks a kinda interesting. I think there is a large talent pool of IT professionals in India. They stink at Customer support due to the accent but have fab skills in It work

        reply to this | link to this | view in chronology ]


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