There were times that I was slightly confused because of a billing or shipping issue. Even something that they hadn't done wrong. They automatically just drop you an extra dvd in the mail. They are excessively pleasant, they never argue with you, they always just fix as best they can, and they give you an extra dvd.
In my 35 years as a consumer, when I think of the best customer experiences I've encountered, Netflix is at the very top of the list. Period.
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They GET service
There were times that I was slightly confused because of a billing or shipping issue. Even something that they hadn't done wrong. They automatically just drop you an extra dvd in the mail. They are excessively pleasant, they never argue with you, they always just fix as best they can, and they give you an extra dvd. In my 35 years as a consumer, when I think of the best customer experiences I've encountered, Netflix is at the very top of the list. Period.