Last month, Comcast, in addition to finally revealing the broadband caps
it had always had, admitted that it was going to test a system where it slowed down
traffic for heavy users in congested areas -- effectively, sending their internet traffic to the back of the line. The company is now claiming that this plan is a success because in five trials there were no complaints about slower traffic
. Of course, what the company means is that there were no direct complaints to the company
. They don't know if people were pissed off and off shopping for competitive services (if any actually exist), or were complaining to friends or in online forums. Having dealt with Comcast customer service, and after seeing how Comcast (falsely) denied its traffic shaping efforts for months, perhaps customers impacted by this new system simply realized that it wasn't worth the hassle of complaining directly to Comcast.