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1.  

   Can't Quit...

   

   Don Gray, May 9th, 2006 @ 11:50am

   
   

   A buddy of mine has been trying to quit AOL for three months now.
   
   Yesterday he got his second "On ... you agreed to continue your service with AOL" letter.
   
   He can't get rid of them...

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2.  

   

   SmackFu-Master, May 9th, 2006 @ 11:52am

   
   

   I wish I could quit you.

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3.  

   Re: Can't Quit...

   

   A Dark One, May 9th, 2006 @ 12:00pm

   
   

   Tell him all he needs to do is call in and talk to one of the customer-service reps, oh wait, I forgot...hah!

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4.  

   AOL

   

   stone, May 9th, 2006 @ 12:03pm

   
   

   AOL sucks!
   
   They'll just come out with some stupid product again in the future; then they'll just have to rehire those 1300 employees.

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5.  

   You can quit AOL

   

   Josh, May 9th, 2006 @ 12:05pm

   
   

   You can quit AOL check out this link: http://www.livingonawhim.com/pblog/index.php?entry=entry060320-042351

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6.  

   

   Anonymous Coward, May 9th, 2006 @ 12:15pm

   
   

   Well, AOL is partially right. Their users have gotten more savvy over the years. That's why many of them stopped using their service, because we realize what a piece of junk their software is. If they really wanted to recalim their glory days they should (just for starters):
   
   1) Stop supporting/requiring the use of IE in their software (going back to IE was a dumb move)
   
   2) Stop using realplayer - immediately. The only reason Realnetworks is even still is business is because it has companies like AOL and Comcast hoodwinked into using their crappy tech.
   
   3) Offer services people really want/use (example: compare the utility of AOL's groups/message boards to Yahoo's or MSN's and it's not hard to figure out why nobody uses them).
   
   The only real advatage AOL offered was their chat rooms, which are now nothing more than Jerry Springer inspired battlezone and not worth the time.

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7.  

   

   Anonymous Coward, May 9th, 2006 @ 12:20pm

   
   

   AOL SUCKS!

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8.  

   Re: Can't Quit...

   

   m0rd3r, May 9th, 2006 @ 12:22pm

   
   

   "He can't get rid of them..."
   
   Just tell him to stop paying his bill. Then he wont have AOL anymore.

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9.  

   HA! Users Solving Issues...lol What A Spin!

   

   Jon-Paul, May 9th, 2006 @ 12:24pm

   
   

   I'm computer service/consultant here in Los Angeles.. I had a customer this morning with an AOL problem. He said that he couldn't even get through to them at first and then when he did, they were no help. He gave up! He didn't solve his frickin' problem! So he called me! I fixed his AOL issue, not AOL, not himself...I did. And he gladly paid forit because he realized AOL was good for nothing at that point.
   
   In addition. Have you ever tried to get a customer off of AOL!! You have to go through about 6 levels of customer service, each one giving you a different reason why you shouldn't cancel the account. At the 7th level I think I reached God and he just said, "let my people go" and finally, they did.

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10.  

    HA! Users Solving Issues...lol What A Spin!

    

    Jon-Paul, May 9th, 2006 @ 12:25pm

    
    

    I'm computer service/consultant here in Los Angeles.. I had a customer this morning with an AOL problem. He said that he couldn't even get through to them at first and then when he did, they were no help. He gave up! He didn't solve his frickin' problem! So he called me! I fixed his AOL issue, not AOL, not himself...I did. And he gladly paid forit because he realized AOL was good for nothing at that point.
    
    In addition. Have you ever tried to get a customer off of AOL!! You have to go through about 6 levels of customer service, each one giving you a different reason why you shouldn't cancel the account. At the 7th level I think I reached God and he just said, "let my people go" and finally, they did.

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11.  

    AOL should dry up and blow away

    

    billy bones, May 9th, 2006 @ 12:28pm

    
    

    What madness has driven AOL to stay in business this long? At the very least, redo all your paperwork under a different name, change your logo, and try to re-develop some sort of brand loyalty. As it is, no computer geek alive today will promote their filth. Are they freakin blind or what?

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12.  

    I love AOL

    

    QA guy, May 9th, 2006 @ 12:44pm

    
    

    I Love AOL = I Love 'All Outdated Logic"

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13.  

    Virus

    

    Neal, May 9th, 2006 @ 1:15pm

    
    

    Not to mention that AOL software is a virus. If it is preinstalled on your computer you will never find all the little files neatly hidden and tucked on your system. If you put it on yourself then you deserve the punishment. Too bad those people got the boot. I hear India is hiring customer service reps.

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14.  

    Re: Virus

    

    Mike, May 9th, 2006 @ 1:45pm

    
    

    Mda...and to think that I had to install AOL 9 on my workstation to check out our developed site.

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15.  

    AOL

    

    OldFashioned, May 9th, 2006 @ 1:45pm

    
    

    Reason AOL users are making less customer service calls is because the fustration of calling and the flowchart answeres you get dont help your problem. They were forced to learn how to solve them on their own!

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16.  

    

    Josh, May 9th, 2006 @ 2:06pm

    
    

    AOL = good
    black = white
    up = down
    1 = 0
    This post is all true.

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17.  

    AOL Blows

    

    Anonymous Coward, May 9th, 2006 @ 2:43pm

    
    

    Uh, are they freaking stupid? AOL is what, 20 or 25 bucks per month for DIAL-UP?? You can get basic DSL through Verizon for less than that! Or, if you still for some unknown reason want Dial up, you can usually get it through a local ISP for about 10 bucks per month. Who in their right mind would pay for AOL with their s***ty software, lousy Customer Service (or lack thereof) and the hassle??

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18.  

    Re: Re: Virus via AOL

    

    markbnj, May 9th, 2006 @ 6:18pm

    
    

    Oh Mike.
    YOU NEED to FLOG (with whips and chains) your developers if they are STILL writing to the IE. browser exclusively/
    
    A business case can easily be made for ditching it asasp!

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19.  

    Re: Virus via AOL

    

    Anonymous Coward, May 10th, 2006 @ 1:33am

    
    

    There are a few programs out there (I got a couple off of MajorGeeks.com) that will clean up a lot of AOl's crappy add-on malware. As for customer service, don't call customer service. Call to cancel. All the people who know the aol software well all work in the "cancelation" department. Of the few times I've had serious problems I just called and canceled and the rep fixed my problems and I got free months to boot. And that explains why aol is so expensive, because it's a known trick that if you call to cancel they almost always give you free months. Oh, sure, aol has X million customers, but probably only 60-75% are paying for it at any given time. They just pass the cost on to the ones who "play by the rules" and pay every month. I mostly stopped using aol when I got cable internet.

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20.  

    Didn't I read about this a month ago?

    

    Bryan Price, May 10th, 2006 @ 9:44am

    
    

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21.  

    So, AOL's laying off people...

    

    SailorAlphaCentauri, May 10th, 2006 @ 10:15am

    
    

    and they believe it's because their customers have "taken the training wheels off". Yeah. Whatever lets you sleep better at night. I've got to get my uncle off of AOL.

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22.  

    

    Anonymous Coward, Jun 15th, 2006 @ 11:17am

    
    

    i do not have A O L , i have ROAD RUNNER SO HOW DO I GET IT OFF of my compuer

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23.  

    AOL has it's Head Too Far Up IT's ASS!!!!

    

    Deidre Paulson, Apr 15th, 2007 @ 1:02am

    
    

    They don't even know what customer service is and the one's that answer the phone are living in Pakistan or India! They hire people working chearoer in another country so they only have to pay 50 cents an hour!!!! AOL DOES NOT KNOW WHAT CUSTOMER SERVICE IS!!!!!! I AM LOOKING FOR THE NEXT ISP SERVICE THAT HIRES PEOPLE IN THIS COUNTRY! IF YOU CAN FIND ONE, LET ME KNOW! AOL'S HAS NO IDEA WHAT THEY ARE TALKING ABOUT!!!! THEIR CUSTOMER SERVICE IS BASED IN INDIA!!!!

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24.  

    AOL soon to be Ex customer

    

    Deidre Paulson, Apr 15th, 2007 @ 1:06am

    
    

    Everyone is right. AOL is the LOW END ISP Provider. Someone PLEASE bail me out. I'd pay twice for half the service AOL provides!!!!!

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