Following word that US consumers' satisfaction with mobile operators continued its downward trend last year comes word that the country's biggest carrier, Cingular, has been kicked out of the Better Business Bureau in upstate New York for poorly handling customer complaints. The BBB requires members to answer all complaints, whereas Cingular had 20 outstanding as unanswered or unresolved (and 200 total) over the past three years. While the move is more symbolic than it is meaningful, it highlights the growing complaints people have with mobile carriers. The BBB says its largest segment of complaints in 2004 was against carriers, but as long as the US market and carriers' business keep growing, it seems doubtful that things will change much.
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