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Predictions

by Mike Masnick

Thu, May 22nd 2003 2:02am





High Speed With The Highest Anxiety

from the now-what? dept

It appears that telecom company execs really have no clue about where their industry is going and aren't sure what to do next. From this article about a recent telecom industry conference, it sounds like most telecom firms are on the defensive, and are scared of new technologies, having no idea how any of this will play out. Of course, that's the type of situation that is ripe for a single company to take a stand and really embrace new technologies and offer enhanced services that customers really want. Whether or not there's anyone in the telecom industry willing to go that far remains to be seen, as they're not exactly known for their risk-taking behavior.

2 Comments | Leave a Comment..


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  1.  

    cust service

    identicon
    mike, May 22nd, 2003 @ 6:16am

    These guys need to realize that all of the new whiz-bang products are not what's going to save the industry. It's hiring good people whon are willing to help customers when they need it. I've been on that front line for about a year and going the extra mile makes people happy and kills churn. DSL is great, but we make more money selling caller id on a bunch of lines and we don't have the customer support issues. The KISS principle is very important in an overly complicated business. Now if I can just get Dick Notebaert to promote me to be his reality check....

    [ reply to this | link to this | view in thread ]

  2.  

    A bit narrower

    identicon
    Doug, May 22nd, 2003 @ 8:32am

    The article doesn't really reflect "telecom company execs" in general; it focuses almost entirely on the president of Verizon.

    "Verizon is clueless" is not news to much of anybody, with the possible exception of Verizon management.

    [ reply to this | link to this | view in thread ]


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