Yet Another DRM Failure Leaves Customers High And Dry

from the down-under dept

By now you should know this -- as DRM'd music service after DRM'd music service has screwed over their customers by shutting off the servers on the music they were supposed to be able to access -- but it's yet another reminder that if you buy into DRM'd products, you're going to end up screwed over. The latest, sent in by a bunch of you, is that Australian ISP, Bigpond (from Telstra), is shutting off its DRM servers that were used to support Windows Media Audio. Once again, the DRM did nothing to stop file sharing, but is making life difficult and annoying for legitimate customers.


Reader Comments (rss)

(Flattened / Threaded)

  1.  
    identicon
    Anonymous Coward, Mar 17th, 2010 @ 2:08pm

    The BigPond article lists two ways to keep the DRM'd music:

    1) Burn it to a CD using wmp10.
    2) Copy the key files to another storage device, then copy them back after a hardware change.

    I'm not necessarily happy that people will lose their purchased music when things like this happen, but I am happy that they will get a lesson in why DRM is bad for them. Typical consumers won't pay attention to issues until it starts to negatively affect them in a big way, so it helps that big media runs its own education plan by screwing customers over and over.

     

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  2.  
    identicon
    Valkor, Mar 17th, 2010 @ 2:09pm

    The more the better

    Frankly, this should happen more often.

    The more often people are reminded that DRM functions by pissing all over their consumer rights, the more likely they will allow that to influence their buying decisions.

     

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  3.  
    identicon
    Anonymous Coward, Mar 17th, 2010 @ 2:20pm

    DRM = Digital Rental Manipulation

     

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  4.  
    identicon
    lawgeeknz, Mar 17th, 2010 @ 2:24pm

    file sharing is not copyright infringement

    It is a testament to how well the rights holding organisations have managed to frame the copyfight debate that even you seem to imply that file sharing is illegal in and of itself.

    I know you don't mean that, but using the term as a proxy for "sharing copyright infringing files" makes it so much simpler for those interests to characterise any p2p user as a "dirty thieving pirate". Its bad enough that line is then parroted by the unquestioning mainsteam media, but it would be good if those like you who know better could hold the line. Otherwise, "filesharing" just gets added to the other spin wins by rightsholding groups, like "piracy" and "copyright theft" and, as is happening here in NZ, OTT remedies like termination get portrayed as a reasonable way to curb the p2p scourge.

    Just sayin'

    Agree with your point though, which makes it all the more concerning that ACTA is looking to ram *more* DRM down signatories' throats.

     

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  5.  
    icon
    NSILMike (profile), Mar 17th, 2010 @ 2:33pm

    Re:

    If the keys can be copied, saved and then put back onto revised hardware, then isn't that a pretty loose DRM system? I thought DRM licenses were tied to unique system profiles specifically to prevent them from being shared... Or if it allows 'minor' hardware changes, you're still out of luck if you upgrade the complete PC.

     

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  6.  
    identicon
    Hoeppner, Mar 17th, 2010 @ 2:52pm

    DRM for music doesn't exist. Eventually it ends with a typical audio output(to any device, normally speakers).

     

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  7.  
    icon
    mrharrysan (profile), Mar 17th, 2010 @ 3:09pm

    Re:

    It does if you want to make a 1:1 perfect digital copy.

     

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  8.  
    identicon
    Anonymous Coward, Mar 17th, 2010 @ 3:52pm

    Re: Re:

    That's cool, I believe that a .1:1 imperfect digital copy is fair use. It might not sound great but it can't be illegal, can it?

     

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  9.  
    identicon
    Lawrence D'Oliveiro, Mar 17th, 2010 @ 3:54pm

    If I Buy Something, Do I Own It?

    I find when I put the question in terms as simple as that, it gets the DRM apologists bending over backwards to try to come up with contorted analogies as to why what they’re doing makes perfect sense.

     

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  10.  
    identicon
    Lawrence D'Oliveiro, Mar 17th, 2010 @ 4:53pm

    But Is This Legal?

    So BigPond are giving detailed instructions on how to bypass WMA copy-protection. Isn’t this against the DMCA? And doesn’t Australia have to have DMCA-type provisions in its laws to “harmonize” them with the US, as part of the free-trade agreement it signed with the latter?

     

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  11.  
    identicon
    Anonymous Coward, Mar 17th, 2010 @ 5:02pm

    Re: Re:

    It is pretty loose, at least as described by the BigPond article. It's also loose than you can burn them unencrypted to a CD, because you could just rip them back in whatever format you wanted.

     

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  12.  
    identicon
    Leefe, Mar 17th, 2010 @ 5:43pm

    April fools joke?

    "BigPond Music will no longer be supporting the Windows Media Audio (‘WMA’) file format after 1 April 2010."

    April fools joke on DRM users?

     

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  13.  
    identicon
    Cheong, Mar 17th, 2010 @ 6:12pm

    Perhep they should set up a foundation...

    Perheps whatever local organization supporting DRM should create a foundation that supports the operation of DRM server from companies that will be shut down. They should pay certain percentage of the money they get from court to keep the foundations running. So we legitimate customers are not hurt by what they're pushing.

     

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  14.  
    identicon
    absurdsequitur, Mar 17th, 2010 @ 6:14pm

    Re: file sharing is not copyright infringement

    While I can totally agree with your sentiment here, I think that unfortunately the ship has already sailed on that one. P2P has become indelibly tied to illegal file sharing, and there's not much you can do trying to explain the difference. It's annoying when, at work for example, I can't use bittorent to download a fairly large file, because the network is set to block torrent clients.

     

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  15.  
    identicon
    Anonymous Coward, Mar 17th, 2010 @ 7:49pm

    DRM downloads are like ballpark nachos. Ya don't buy em, ya just rent em.

     

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  16.  
    identicon
    Anonymous Coward, Mar 17th, 2010 @ 8:27pm

    DRM = Digital RENTAL Media

    Your Rental is UP!

     

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  17.  
    icon
    Rikuo (profile), Mar 18th, 2010 @ 12:22am

    Re: But Is This Legal?

    Australia doesn't have to worry about the DMCA, because its the Digital Millenium Copyright Act of AMERICA. They're two seperate countries.

     

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  18.  
    identicon
    Dohn Joe, Mar 18th, 2010 @ 12:40am

    Suckers!

    People who buy DRM products are chumps! A fool and his money are lucky enough to get together in the first place!

     

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  19.  
    identicon
    Dohn Joe, Mar 18th, 2010 @ 1:06am

    Ha ha ha! Funny DRM webcomic!

     

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  20.  
    icon
    PaulT (profile), Mar 18th, 2010 @ 3:36am

    Re: Re: Re:

    Well, the RIAA did seem a lot more complacent when the only way to make a copy of a CD was to record it on tape...

     

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  21.  
    identicon
    :), Mar 18th, 2010 @ 4:33am

    Re:

    LoL

    So true.

     

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  22.  
    identicon
    matt, Mar 18th, 2010 @ 9:21am

    wma

    A few years back I used Windows Media Player to backup some of my CD collection- mostly older CDs from my childhood which were getting more worn out.

    Today, most of these discs are scratched or damaged. Unfortunately the windows media player must have automatically added DRM to the files it ripped. None of the files play anymore (not sure why but they won't authenticate) and from my research it appears there is no remedy for this.

     

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  23.  
    identicon
    jake, Mar 19th, 2010 @ 7:28am

    Re: Re:

    You should try MuvAudio...as long as you have the rights to play back a DRM audio file, it can "record" it to a non-DRM, lossless audio file (or lossy, if you choose, it supports tons of codecs). Great software for people who want to enjoy the music they purchased without the nagging of DRM!

     

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  24.  
    identicon
    my easy reading, Sep 24th, 2010 @ 2:22am

    it was good and i agree with it and best.

     

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  25.  
    identicon
    the hunter of the luck, Oct 27th, 2010 @ 2:20pm

    i never liked DRM.. it never worked for me.

     

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  26.  
    identicon
    the hunter of the luck, Oct 27th, 2010 @ 2:26pm

    drm

    hated DRM..never worked for me

     

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  27.  
    identicon
    the hunter of the luck, Oct 27th, 2010 @ 8:41pm

    DRM

    DRM for music is a myth. Finally it ends with a typical audio output.

     

    reply to this | link to this | view in thread ]

  28.  
    identicon
    the hunter of the luck, Oct 27th, 2010 @ 8:41pm

    DRM

    DRM for music is a myth. Finally it ends with a typical audio output.

     

    reply to this | link to this | view in thread ]

  29.  
    identicon
    fibinudheen, Nov 9th, 2010 @ 7:32pm

    add comment

    good

     

    reply to this | link to this | view in thread ]

  30.  
    identicon
    fibinudheen, Nov 9th, 2010 @ 7:34pm

    add comment

    "I agree that ABC is better than XYZ, especially when it comes to quality. I have been using ABC for the last 3 years it never dissapointed me. Does anybody know when the new version is coming out?"

     

    reply to this | link to this | view in thread ]

  31.  
    identicon
    mick stop, Nov 23rd, 2010 @ 8:33pm

    I agree that it was a better site compare to other site.

     

    reply to this | link to this | view in thread ]

  32.  
    identicon
    blog stroke, Dec 8th, 2010 @ 7:15pm

    I never liked DRM.. it never worked for me.

     

    reply to this | link to this | view in thread ]

  33.  
    identicon
    jennifer mellor, Dec 21st, 2010 @ 10:31pm

    I agree that this site is better than other sites, especially when it comes to quality. I have been using this for the last 3 years it never dissapointed me. Does anybody know when the new version is coming out

     

    reply to this | link to this | view in thread ]


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