You can actually setup an account with a broker with a standard flat fee. If the value is 100$ or 100 000$ you can pay the exact same price. Like I said before, a little homework is all that's needed to be done to ease the process. We ship to and from the US and around the world every day. If you have the docs in order customs is not an issue.
I agree there should have been some research done prior to deciding to ship to Canada. If they had or if they spoke to a 3pl they would have been able to plan for it. That's what companies like ours do. It's unfortunate that they have given up.
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Re: Typically it is the courier that is at fault
You can actually setup an account with a broker with a standard flat fee. If the value is 100$ or 100 000$ you can pay the exact same price. Like I said before, a little homework is all that's needed to be done to ease the process. We ship to and from the US and around the world every day. If you have the docs in order customs is not an issue.
Shipping across the border
I agree there should have been some research done prior to deciding to ship to Canada. If they had or if they spoke to a 3pl they would have been able to plan for it. That's what companies like ours do. It's unfortunate that they have given up.