I have this Twilight Zone fantasy where a person in power - perhaps this one, or his boss - discovers no one is listening to them. "Here's my latest executive order!" Ha,ha, no. If everyone holds firm, what's he gonna do?
It's more profitable to do so. For every unfair billing exposed and corrected, there are probably thousands unheard of. They make more money keeping that. And, what do they care if their reputation is sullied? For so many people, there are only inadequate alternatives, if any.
One vendor I know personally went berserk that people were reselling his pet care product on eBay, and threatened lawsuits all around - when in actuality, his product was made by SOMEONE ELSE. He bought it wholesale, repackaged it, and sold it at triple the manufacturers price.
I, also, am a great believer in "none of the above." We haven't had a vote-able candidate in decades; let's make the parties offer different choices until one IS viable. Having the office vacant through years of failed elections may teach us if we actually NEED anyone in there making trouble...