The woman wants to complain that the mall security should have done something other than laugh & post their video on the internet. Yet there's discussion in the video that they were discussing when it happened--which clearly indicates that they were NOT watching it happen in real time!
Therefore we don't know if mall security was aware of the event until well after it happened. (One could deduce that mall security might only learned about the fall from the mall janitor in the video who spoke to the woman after she fell in the fountain.)
Techdirt has not posted any stories submitted by lalligood.