I have just cancelled my TWC service after receiving my first bill. I have a work order from March 1 which states clearly "Total Monthly Charges 135.49" There's fine print about taxes and fees - no problem. Should have worked out around $160/month after the junk fees. The "best" offer the retention person could offer was $170 before equipment charges, fees, etc. and this would include a downgrade of my internet service bandwidth. I was told that there was fine print in my work order explaining that existing services were in addition to the quoted 135.49.... I produced the 4 page work order contract and asked where this could be found in the document. We agreed it was not spelled out in this document at all and I made a decision to place the order based on the quoted price. I was then told that in spite of that fact, the price/program they offered me in the order didn't exist so there was no way the could honor that price. This is clear bait-and-switch. I invoked another clause in their fine-print and cancelled service prior to hitting the 30 day mark. I have no desire or need to recoup damages but I would gladly offer my work order dated March 1 2015, my monthly bill of March 26, a voicemail left on March 27 by the TWC customer service rep and my personal testimony in support of this effort. Since I am certain TWC records the calls there was a 40 minute call in which some interesting remarks and acknowledgements were made by their representative. Not only was I sold under false pretense but TWC's competitors are losing subscribers unjustly.
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Contact for Mr. Zielinski's counsel?
I have just cancelled my TWC service after receiving my first bill. I have a work order from March 1 which states clearly "Total Monthly Charges 135.49" There's fine print about taxes and fees - no problem. Should have worked out around $160/month after the junk fees. The "best" offer the retention person could offer was $170 before equipment charges, fees, etc. and this would include a downgrade of my internet service bandwidth. I was told that there was fine print in my work order explaining that existing services were in addition to the quoted 135.49.... I produced the 4 page work order contract and asked where this could be found in the document. We agreed it was not spelled out in this document at all and I made a decision to place the order based on the quoted price. I was then told that in spite of that fact, the price/program they offered me in the order didn't exist so there was no way the could honor that price. This is clear bait-and-switch. I invoked another clause in their fine-print and cancelled service prior to hitting the 30 day mark. I have no desire or need to recoup damages but I would gladly offer my work order dated March 1 2015, my monthly bill of March 26, a voicemail left on March 27 by the TWC customer service rep and my personal testimony in support of this effort. Since I am certain TWC records the calls there was a 40 minute call in which some interesting remarks and acknowledgements were made by their representative. Not only was I sold under false pretense but TWC's competitors are losing subscribers unjustly.