I switched to T-Mo last year after putting up with AT&T's bullshit for years. T-Mo for me is cheaper, their data plan is better, and overall they're not asshats like ATT. Those are all wins in my book.
Then they rolled out unlimited international roaming text & data and I was even more glad I switched.
The only downside is their coverage is not quite as good. But for me it's good enough. If they had ATT's coverage with their increasingly customer-friendly attitude, they'd mop the floor with ATT.
You know there's really no need to insult people of faith, of which I am one. It's a life choice, after all.
That said, there's no way in hell I would ever send that kind of money to anyone who wasn't close family. This woman exercised poor judgment, and is very lucky she was able to get at least part of her $$$ back.
"AT&T, of course, doesn't care about any of that because, really, who else are customers going to go to?"
For whatever it's worth, I left and went to T-Mobile, and never looked back. And on my way out the door I told them to take their service and shove it, and I told them why I was leaving - their cooperation with the NSA.
I know one person's not going to change anything, but if enough people like me vote with their wallet, maybe that'll get their attention.