Yeah, essentially their business plan is to force 'loyal' customers to call up every so often and harangue someone about paying too much for service, or not getting the service that they are paying for. It's designed to be an unpleasant experience and the person Comcast employs is supposed to extract as much cash from the caller as possible.
Couple that with the fact that their advertising and website obfuscate true price and products to avoid actually informing customers, and that all business transactions are completed verbally with no written confirmation until the interaction is completed.
Of course you're going to get tons of people calling who are already pissed off, or will become pissed off when they realize they're getting jerked around because a certain percent of people don't understand their bills and won't call in because it's a hassle.
There is no incentive for Comcast to improve, only incentive to say that they'll improve in order to get permission to expand.
Ah yes, the 1998 heart-wrenching fantasy drama where Robin Williams and Cuba Gooding Jr travel the afterlife in their government issued MRAP, leaving a swath of devastation in their wake. They travel to Hell and back with little issue as even the fires of damnation cannot breach their armor.
More like random compliance with authority checks.
This is just to get people used to the idea that you do whatever someone in a uniform tells you. Anyone with something to hide won't go anywhere near one of these checkpoints, so the only thing ferreted out will be people who believe they have the right to travel unmolested in their own country. Who will probably be taught a 'lesson' about asserting their rights.
I’m not looking to frighten people. Logic tells me there’re going to be cases just like that, but... I haven’t found one yet.
He's absolutely trying to frighten people into giving up freedoms in exchange for some ill-conceived version of security. He hasn't found a specific example to use yet, but that doesn't stop him from conjuring one from imagination-land.
"So class, we should all be very careful of what we put online, as it may be taken advantage of in a way what violates our feelings and rights. Like I've just done with Samantha. ...Right, Samantha?"
[child sobbing on corner]
"Next on the list is bullying. Timmy, you look like a dweeb. Go put your head in the toilet and flush it twice. Micheal, give me your lunch money and stand right here so I can punch you in the stomach."
[whimpering, a punch, and a child falling to the floor]
"Very good. So what have we learned today class?"
[Unison:] "Don't mess with Miss Wormwood or she'll mess with you."