The Amazon/Macmillan feud blew the lid off of a simmering cauldron of resentment that e-book early adopters have been tending for a long time (ten years or more in some cases). It seems like a lot of authors and publishers aren't really aware of this, and tend to blame the loud complaints on a sense of "entitlement". This isn't strictly accurate.
Here is a post from a long-time reader who is very frustrated with high prices, lack of availability, and the poor quality of e-books—and being rebuffed when she tries to contact stores, publishers, and authors to have the errors fixed or to try to get their e-books available in her country.
And here is my post outlining how those who side with Macmillan and the angry readers of e-books have been talking past each other with neither clearly understanding what the other has to say.