UA specifically wants *only* business class customers. My cousin married a Kiwi, and on their annual trip their, even the steward/esses said so explicitly.
They make no money on 'people' fares. Only biz class, so they go out of their way to impart that with service to match.
My own experience flying to London from DC was the same. The English crew was nothing but proper, nice and downright welcoming. The American crew was hard pressed to care about even providing food on a multi-hour flight.
One caveat is the different ways music is consumed vs a movie.
You tend to listen to a song multiple times, so a streaming service becomes useful because renting it per use is something that can make the creator more money.
Movies are generally watched once...maybe twice.
The economics are significantly different when considering a the pay for play type licensing of streaming.
It's a changing world, but without acknowledging the differences of what is being offered in the changing world, changes are doomed to failure. And yes this goes both ways, both from people/streaming providers and from the movie studios themselves.
this is what I would expect a spy agency to do. Work the available contacts (i.e. people with information they want) to garner useful tips and leads and yes phone numbers.
Then target 'those' specific numbers for ongoing intelligence efforts.
And frankly of Merkel of Germany was giving out a number that was used for anything *other* than talking to the US for diplomatic reasons, I'd be amazed. I'm not sure how much of these numbers really would produce much intel.