You are wrong; he was acknowledging that his experience is anecdotal. It may conflict with your observations, and while not everyone is a "leet infrastructure dood" they are entitled an opinion. But expressing them in a crude insulting manner, as you've done, needn't be tolerated.
Lookit, the "rules of the road for ISPs" are to deliver the bits as quickly as possible as cheaply as possible. We wouldn't have to tell you that if there were any market forces driving you to compete.
I mean, yeah "rollover" is nice I guess. Still wonder why they make people buy too much data in the first place though. I'd rather buy what I use instead of aiming to consume some arbitrary wholesale club package amount.
Also the prices are different for new customers vs existing customers, the first thing they do is ask your address. They don't seem very interested in handing info if they provide service nearby but not to a particular address.
I've spent hours getting an accurate picture of package, prices, speeds, channels and equipment in JUST MY AREA. And none of that can factor in the hidden fees because HIDDEN FEES.
Cable TV isn't dead because it's more expensive to buy Internet without a TV subscription. Because they own all the tubes that come to your door and can raise the delivery price if you try to get your content from someone else.
These execs have been on the sinking entertainment gatekeeper ship for years and their only response has been to point fingers and pretend nothing is wrong.
Now the Sony bulkhead has broken off the ship and is headed to the bottom of the Mariana Trench. Is it any wonder that their damage control consists of finger pointing and the unreasonable demand that everyone ignore reality?
I was just wondering what it would take to serve everything from "Google Island" somewhere in the middle of an ocean. Though it might be more practical to mass a fleet of "Pirate Radio" Internet ships.