Lookit, the "rules of the road for ISPs" are to deliver the bits as quickly as possible as cheaply as possible. We wouldn't have to tell you that if there were any market forces driving you to compete.
I mean, yeah "rollover" is nice I guess. Still wonder why they make people buy too much data in the first place though. I'd rather buy what I use instead of aiming to consume some arbitrary wholesale club package amount.
Also the prices are different for new customers vs existing customers, the first thing they do is ask your address. They don't seem very interested in handing info if they provide service nearby but not to a particular address.
I've spent hours getting an accurate picture of package, prices, speeds, channels and equipment in JUST MY AREA. And none of that can factor in the hidden fees because HIDDEN FEES.
Cable TV isn't dead because it's more expensive to buy Internet without a TV subscription. Because they own all the tubes that come to your door and can raise the delivery price if you try to get your content from someone else.
These execs have been on the sinking entertainment gatekeeper ship for years and their only response has been to point fingers and pretend nothing is wrong.
Now the Sony bulkhead has broken off the ship and is headed to the bottom of the Mariana Trench. Is it any wonder that their damage control consists of finger pointing and the unreasonable demand that everyone ignore reality?
I was just wondering what it would take to serve everything from "Google Island" somewhere in the middle of an ocean. Though it might be more practical to mass a fleet of "Pirate Radio" Internet ships.
Yeah, essentially their business plan is to force 'loyal' customers to call up every so often and harangue someone about paying too much for service, or not getting the service that they are paying for. It's designed to be an unpleasant experience and the person Comcast employs is supposed to extract as much cash from the caller as possible.
Couple that with the fact that their advertising and website obfuscate true price and products to avoid actually informing customers, and that all business transactions are completed verbally with no written confirmation until the interaction is completed.
Of course you're going to get tons of people calling who are already pissed off, or will become pissed off when they realize they're getting jerked around because a certain percent of people don't understand their bills and won't call in because it's a hassle.
There is no incentive for Comcast to improve, only incentive to say that they'll improve in order to get permission to expand.
Ah yes, the 1998 heart-wrenching fantasy drama where Robin Williams and Cuba Gooding Jr travel the afterlife in their government issued MRAP, leaving a swath of devastation in their wake. They travel to Hell and back with little issue as even the fires of damnation cannot breach their armor.