Phone companies are pretty notorious for their regular additions of all kinds of silly fees, and Verizon Wireless seems to be even more renowned than others for putting in place all sorts of crazy fees (and then denying
those fees even exist... until they suddenly have to pay back $90 million
in bogus charges). Its latest is that it's going to start charging a $2 "convenience fee"
for those who pay their bills online or by the phone. The company claims it is doing so in order to provide you the "best wireless experience." At this point, you have to wonder if there are just some jokers at Verizon Wireless wondering just what they can get away with. Not that I'm a VZW customer, but perhaps some consumers could look into charging the company a reverse fee for "customer appreciation" in order to help the customer get the "best customer service experience."
... and backtrack
. It's amazing. Does Verizon Wireless employ even semi-competent marketing people who can think through how these things happen?