from the yes-and-no dept
The argument made in the article, and it makes sense, is that IT really needs to be much more tightly integrated with the overall business, to really understand how to help. When it's viewed as a separate silo or even "business," then the solutions that come out of IT really aren't as helpful as can be. Separately, it also increases the likelihood of outsourcing the IT function, since it can be easily "separated." But by more closely integrating the IT function into actual business processes, not only does IT make itself more indispensable, it can focus on creating actual process improvements and solutions, rather than just taking a list from someone of what they think they need (perhaps without understanding what the technology enables) and delivering it to spec.