As India Goes After Google, A Simple Question: Do You Really Want Governments Deciding Search Results?
from the just-asking dept
Based on the responses from 30 businesses spanning search, social networks, ecommerce, travel and content sites, the CCI director-general last week filed a report that accuses Google of abusing its dominant position to rig search outcomes, both the actual search result as well as sponsored links. This marks the first case globally where an antitrust body is formally raising such charges against Google.It's a bit surprising to see Facebook apparently take part in this effort, because it can't be long until it's receiving similar scrutiny around the globe for its position in the social networking space. The article is a bit confusing, but from it, there seems to be a mishmash of different accusations, some of which are more nutty than others. The key one -- which is at the heart of the claims in the US and in Europe -- is that for certain searchers, Google puts its own services first, before the "organic" search results. So, for example, if you do a search on something local, it would show you Google's local information (built on top of Zagat's info) rather than a competing rating service. Or, it may highlight Google Maps over some competitor.
At least one company, Flipkart, appears to claim that its own "organic" search results depend on how much the company spends on buying ads on the site. Companies make this claim all the time and there has never been the slightest bit of evidence to support those claims. If any such evidence comes out, then that would be a serious issue, and Google should have to answer for it. However, given how frequently it's been shown to be baseless, it seems unlikely that Google is actually polluting its organic search results based on a company's advertising plans (in fact, Google has made it pretty clear that the folks who handle the search algorithm have absolutely no insight into the advertising side of the business).
The claims about Google promoting its own services (maps, local, flights, finance, etc.) over competitors still seems like a weird one. Promoting those so-called "one box" results, is (as the company has claimed) providing more useful services. You can see why other companies may get upset about it, but is there any actual consumer harm? That seems a lot harder to find.
The only argument I've seen that makes any sense at all in all of these accusations is that Google could present better results in its onebox area if it made use of its own internal algorithm (which conceivably could determine that another company's services rank better than Google's). But as we've said in the past about that exact suggestion: even if Google should make that change, it is really the government's job to determine what is "the best" way to present search results?
I have a lot of difficulty believing that bureaucrats in either Brussels or Mumbai are somehow going to have a better idea how to provide the best possible search results for consumers, than the folks at Google who spend all their time working on these issues. Instead, this seems like companies who are upset that they don't rank well enough in Google complaining, because Google is big. If Google is actually shown to be doing something that actively harms consumers, that's one thing. But all of these complaints still seem to rest on companies (not consumers) bitching that they don't like how high they rank in Google. Well guess what? I don't like how Techdirt ranks in Google either, but I don't go running to the government to complain about it.