from the it's-the-little-things dept
Take, for example, Canadian cable provider Cogeco, who apparently has started offering metered billing, but whose "meters" apparently don't work. Customers are reporting very inaccurate readings on the tool provided by Cogeco for customers to watch their own bandwidth, and they're receiving usage emails from the company that don't match up with what the online tool says at all. So, now Cogeco's going to have a bunch of folks complaining, and will need to spend more time fixing its meter tool. Good decision, huh?