from the good-luck-there dept
Alana Munro's original blog post did discuss the fact that she thought the price was too high, and that she normally likes a workout that generates more of a sweat, but on the whole it doesn't seem that negative at all. She noted that if it was a little closer to where she lived (and the prices were lower) she'd likely go back. However, somewhere along the way that got interpreted as being a dig by someone who ran the place, and they first got into a bit of a Facebook and Twitter argument with Alana and some others.
And then.... someone with the same last name as the owner posted a comment on the original blog post, accusing Alana of "stealing" the class she attended:
Just stop the posting about Barre Cleveland and take down all the existing posts. We know that you stole the class and we can pursue legal action against you for that and that is why it is ridiculous that you complain about a price when you never paid for the class. You were never given a discount code by Barre Cleveland and somehow you used that to enter the studio. I am sending you this message to politely ask that you remove all the content about Barre Cleveland from your blog and twitter and we will not get the Beachwood Police involved on this theft of services.Alana says she did use a discount code -- it was one that was being passed around widely to help promote the gym in the first place. Now the gym may argue that it only meant the code to be used by people it gave it too, but then it should have implemented one-time codes. Instead, the code worked, and Alana has a nice receipt posted to her blog "thanking" her for signing up. Her complaint wasn't that she paid too much for that one class, but that the general price might be too much for her to keep going back.
Either way, the whole thing has blown up and received lots of attention. BarreCleveland has scrubbed the back-and-forth tweets from its Twitter feed. But it certainly looks like it already went way too far. Engaging with people who criticize you online is one thing -- and can be quite useful. Threatening to call the police on them and demanding they erase what they've written about you is going way too far, and the internet (hello Streisand Effect) doesn't take kindly to such things.